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[Solved] Blank error on two separate collab projects on new computer

Discussion in 'Unity Collaborate' started by christougher, Jan 8, 2020.

  1. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464

    Hi, i recently got a new macbook and downloaded two separate Collaborate projects and both have a blank compilation error that prevents compilation. No stacktrace, nothing the editor log. NOTHING. I can open new projects just fine. using Unity 2017.4.35f1 . Any ideas?

    Screen Shot 2020-01-08 at 4.31.28 AM.png

     
  2. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,382
    That's very strange! Have you tried looking in the Editor.log to see if there is any more information there? Do any other of your Collaborate-enabled Projects download with this same issue?
     
  3. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    )
    WARNING: Shader Unsupported: 'Hidden/VideoDecodeOSX' - Pass 'FLIP_RGBARECT_TO_RGBA' has no vertex shader
    WARNING: Shader Unsupported: 'Hidden/VideoDecodeOSX' - Setting to default shader.
    Subscribe to USB device events
    Hub Web Socket connection default:(null):reason:29
    Hub Web Socket HTTP protocol init
    [warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
    [warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
    [warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
    [warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
    Hub Web Socket filter pre-establish
    Hub Web Socket connection established
    Created GICache directory at /Users/chris/Library/Caches/com.unity3d.UnityEditor/GiCache. Took: 0.004s, timestamps: [62.127 - 62.131]
    Issue TrimJob to reduce GI Cache size to maximum 10GB at: '/Users/chris/Library/Caches/com.unity3d.UnityEditor/GiCache'
    [00:00:01] Enlighten: Precompute starte

    Unknown Unity Connect error (408). Please contact support at support@unity.com while processing request "http://localhost:39000/auth/connect-info", HTTP error code 0
    .Unknown Unity Connect error (408). Please contact support at support@unity.com while processing request "http://localhost:39000/auth/user-info", HTTP error code 0
    .Refresh: detecting if any assets need to be imported or removed ... Refresh: elapses 4.249612 seconds
    Refreshing native plugins compatible for Editor in 66.91 ms, found 6 plugins.
    Preloading 2 native plugins for Editor in 17.89 ms.


    [warn] kq_init: detected broken kqueue; not using.: Undefined error: 0
    2020-01-08 14:27:54.826 Unity Helper[4863:397282] XType: failed to connect - Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service on pid 0 named com.apple.fonts was invalidated." UserInfo={NSDebugDescription=The connection to service on pid 0 named com.apple.fonts was invalidated.}
    2020-01-08 14:27:54.826 Unity Helper[4863:397282] Font server protocol version mismatch (expected:5 got:0), falling back to local fonts
    2020-01-08 14:27:54.826 Unity Helper[4863:397282] XType: unable to make a connection to the font daemon!
    2020-01-08 14:27:54.826 Unity Helper[4863:397282] registering /System/Library/Fonts/*, /System/Library/Fonts/Base/*, and /System/Library/Fonts/Supplemental/* locally
     
  4. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,382
    I'm not seeing anything in your Editor logs that could result in a blank Console message like what you're seeing. Could you try running our Network Reporter Tool to verify that there isn't anything on the Collab service that might be interrupted and causing this issue?
     
  5. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    Those were all the entries with the word error nearby.

    I'll do that tonight. Thx!
     
  6. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    Doesn't look to enlightening... maybe you can spot something...

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    2020/01/11 20:19:25.878304 connected: local=192.168.0.91:54791 remote=104.115.153.253:443
    2020/01/11 20:19:25.878346 >>> connecting public.cloud.unity3d.com:80
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    2020/01/11 20:19:25.973819 connected: local=192.168.0.91:54792 remote=52.216.105.58:80
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    2020/01/11 20:19:26.049627 >>> connecting core.cloud.unity3d.com:443
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    2020/01/11 20:19:26.127901 connected: local=192.168.0.91:54794 remote=35.192.189.147:443
    2020/01/11 20:19:26.127937 >>> connecting collab.cloud.unity3d.com:443
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    2020/01/11 20:19:26.167961 connected: local=192.168.0.91:54795 remote=35.186.231.34:443
    2020/01/11 20:19:26.168030 >>> connecting pubsub.pubnub.com:443
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    2020/01/11 20:19:26.221874 >>> connecting network-report.cloud.unity3d.com:443
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    2020/01/11 20:19:26.267309 connected: local=192.168.0.91:54797 remote=35.244.165.127:443
    2020/01/11 20:19:26.267374 >>> retrieving https://public-cdn.cloud.unity3d.com/config/production
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    2020/01/11 20:19:28.475412 received:
    {"Version":"0.2.8b7ccb1","ReceivedAt":1578773966925621931,"ExternalIp":"97.124.220.67","GeoInfo":{"City":{"GeoNameID":5308655,"Names":{"de":"Phoenix","en":"Phoenix","es":"Phoenix","fr":"Phoenix","ja":"フェニックス","pt-BR":"Phoenix","ru":"Финикс","zh-CN":"凤凰城"}},"Continent":{"Code":"NA","GeoNameID":6255149,"Names":{"de":"Nordamerika","en":"North America","es":"Norteamérica","fr":"Amérique du Nord","ja":"北アメリカ","pt-BR":"América do Norte","ru":"Северная Америка","zh-CN":"北美洲"}},"Country":{"GeoNameID":6252001,"IsInEuropeanUnion":false,"IsoCode":"US","Names":{"de":"USA","en":"United States","es":"Estados Unidos","fr":"États-Unis","ja":"アメリカ合衆国","pt-BR":"Estados Unidos","ru":"США","zh-CN":"美国"}},"Location":{"AccuracyRadius":50,"Latitude":33.5038,"Longitude":-112.0253,"MetroCode":753,"TimeZone":"America/Phoenix"},"Postal":{"Code":"85016"},"RegisteredCountry":{"GeoNameID":6252001,"IsInEuropeanUnion":false,"IsoCode":"US","Names":{"de":"USA","en":"United States","es":"Estados Unidos","fr":"États-Unis","ja":"アメリカ合衆国","pt-BR":"Estados Unidos","ru":"США","zh-CN":"美国"}},"RepresentedCountry":{"GeoNameID":0,"IsInEuropeanUnion":false,"IsoCode":"","Names":null,"Type":""},"Subdivisions":[{"GeoNameID":5551752,"IsoCode":"AZ","Names":{"de":"Arizona","en":"Arizona","es":"Arizona","fr":"Arizona","ja":"アリゾナ州","pt-BR":"Arizona","ru":"Аризона"}}],"Traits":{"IsAnonymousProxy":false,"IsSatelliteProvider":false}}}
    2020/01/11 20:19:28.643464 message subscription took 167.586894ms
    2020/01/11 20:19:28.643557 >>> retrieving https://network-report.cloud.unity3d.com/v1/bandwidth?count=4
    2020/01/11 20:19:28.811264 > Host: [network-report.cloud.unity3d.com]
    2020/01/11 20:19:28.811333 > User-Agent: [UnityNetworkReporter/0.2.7310560 (darwin amd64)]
    2020/01/11 20:19:28.811366 > Accept-Encoding: [gzip]
    2020/01/11 20:19:28.813443 > Host: [network-report.cloud.unity3d.com]
    2020/01/11 20:19:28.813505 > User-Agent: [UnityNetworkReporter/0.2.7310560 (darwin amd64)]
    2020/01/11 20:19:28.813533 > Accept-Encoding: [gzip]
    2020/01/11 20:19:29.470753 GET https://network-report.cloud.unity3d.com/v2/traceroute took 827.176745ms
    2020/01/11 20:19:29.470820 status: 200 OK
    2020/01/11 20:19:29.871407 GET https://network-report.cloud.unity3d.com/v1/bandwidth?count=4 took 1.227809343s
    2020/01/11 20:19:29.871477 status: 200 OK
    2020/01/11 20:19:29.872669 upload-0: bytes=4194304 concurrency=4
    2020/01/11 20:20:11.355474 upload #0 4194304 bytes status: 200 OK
    2020/01/11 20:20:11.355572 upload #0 4194304 bytes took 41.483006713s
    2020/01/11 20:20:23.032016 upload #1 4194304 bytes status: 200 OK
    2020/01/11 20:20:23.032093 upload #1 4194304 bytes took 53.159581157s
    2020/01/11 20:20:26.114801 upload #3 4194304 bytes status: 200 OK
    2020/01/11 20:20:26.114888 upload #3 4194304 bytes took 56.242405668s
    2020/01/11 20:20:28.770242 upload #2 4194304 bytes status: 200 OK
    2020/01/11 20:20:28.770332 upload #2 4194304 bytes took 58.897814552s
    2020/01/11 20:20:28.770403 4 concurrent uploaded 16777216 total bytes in 58.897934162s (2.28 Mbps)
    2020/01/11 20:20:29.131174 download #3 status: 200 OK
    2020/01/11 20:20:29.146843 download #4 status: 200 OK
    2020/01/11 20:20:29.154360 download #1 status: 200 OK
    2020/01/11 20:20:29.158155 download #7 status: 200 OK
    2020/01/11 20:20:29.165997 download #0 status: 200 OK
    2020/01/11 20:20:29.182921 download #8 status: 200 OK
    2020/01/11 20:20:29.192412 download #6 status: 200 OK
    2020/01/11 20:20:29.243030 download #5 status: 200 OK
    2020/01/11 20:20:29.250039 download #9 status: 200 OK
    2020/01/11 20:20:29.309406 download #2 status: 200 OK
    2020/01/11 20:20:55.891362 download #2 took 27.120763697s
    2020/01/11 20:20:59.313981 download #3 took 30.543605954s
    2020/01/11 20:21:00.437932 download #1 took 31.667373113s
    2020/01/11 20:21:02.016353 download #7 took 33.245922198s
    2020/01/11 20:21:04.165651 download #0 took 35.395145095s
    2020/01/11 20:21:04.705745 download #6 took 35.935344562s
    2020/01/11 20:21:05.549168 download #8 took 36.778640618s
    2020/01/11 20:21:06.934258 download #4 took 38.163858395s
    2020/01/11 20:21:06.953727 download #9 took 38.183400938s
    2020/01/11 20:21:07.766405 download #5 took 38.995929618s
    2020/01/11 20:21:07.766547 10 concurrent downloaded 41943040 total bytes in 38.996240682s (8.60 Mbps)
    2020/01/11 20:22:00.207105 received:
    traceroute to 97.124.220.67 (97.124.220.67), 30 hops max, 46 byte packets
    3 * 72.14.233.11 17.002 ms 209.85.247.4 12.084 ms
    4 216.239.57.76 48.901 ms 108.170.243.232 13.535 ms *
    5 108.170.243.186 20.374 ms * 81.026 ms
    6 67.14.135.182 100.020 ms * *
    7 71.32.113.50 49.205 ms 216.111.90.125 18.173 ms *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
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    2020/01/11 20:22:00.207214 Unity Network Report: COMPLETE
     
  7. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    Deleting all the assets in an offending downloaded collab project seemed to get rid of the blank error... Im downloading again to see if it works
     
  8. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    downloading returned the error... this error doesn't appear on 3 other computers that all collab on this....
     
  9. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,382
    Your network connection to Collaborate seems fine, according to your network report. I've tried asking other QA in Unity to see if they can offer any additional insight into why you're seeing this kind of error on just one machine. Is there anything unique about the one machine you're seeing this error on compared to the others that aren't seeing it?
     
  10. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    Not that I can think of. It was a freshly installed version of Mac OS Catalina on a MacBook pro with fresh install of Unity, android studio, visual studio etc, all installed without issue. I have two windows computers and two other macs. I've never seen a totally blank error before. I think I'll try deleting the assets one at a time to see if it goes away...
     
  11. christougher

    christougher

    Joined:
    Mar 6, 2015
    Posts:
    464
    Found it! It looks like an asset that had some old javascript Unity character controllers (CharacterMotor.js and FpsInputController.JS) in it was the problem. Removing both of these scripts removed the mysterious blank error. Thanks for your time though.
     
    ryanc-unity likes this.
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