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Official Connection woes? Try our Network Reporting tool!

Discussion in 'Unity Collaborate' started by unity-tuesday, Jul 11, 2017.

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  1. unity-tuesday

    unity-tuesday

    Unity Technologies

    Joined:
    Aug 2, 2016
    Posts:
    42
    Experiencing timeouts or strange behavior in the Services window?
    Seeing errors like “Cannot submit change to server” when you try to publish?
    How about unexplained slowness in the Editor?

    As Collaborate requires a stable connection to function properly, network issues can cause these kinds of problems. We have created a Network Reporter tool for you to use in order to help identify more precisely what is happening when you run into an issue.

    Visit the link below in order to see the instructions to use and download the tool:

    https://public-cdn.cloud.unity3d.com/network_reporter/

    In order to keep the Reporter simple and small, it has no user interface. It generates a text file that shows general information about your local network, which you can review and/or send to us to review in a support request. When you run it, be sure to do so from the same machine or host that is experiencing the issue.
     
    dtakahas likes this.
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