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Question RTP Timeout(1058)

Discussion in 'Vivox (Voice & Text Chat)' started by wechat_os_Qy0837r5LGhYBO5wFbfltIXW4, Apr 28, 2024.

  1. wechat_os_Qy0837r5LGhYBO5wFbfltIXW4

    wechat_os_Qy0837r5LGhYBO5wFbfltIXW4

    Joined:
    Apr 19, 2024
    Posts:
    1
    Guys, I made the following error while using Vivox:

    1.After a certain period of time (usually around 1 minute to 2 minutes) after successfully connecting to the channel, VivoxService will automatically log out

    2. Therefore, I had to call the Login method again when Logout was detected, but I would get an RTP Timeout error (which also occurs in Vivox's saple project)
    Does anyone know what caused it?


    [Vivox]: ThrowUnexpectedChannelDisconnectException: Unity.Services.Vivox.VivoxApiException: RTP Timeout (1058)
     
    wechat_os_Qy0837r5LGhYBO5wFbfltIXW4, Apr 28, 2024
    #1

  2. bklnghkmu

    bklnghkmu

    Joined:
    Nov 9, 2022
    Posts:
    5
    Same Question, just using Vivox and testing the sample scene(MainScene), after login a few mins, it cause the error
    [Vivox]: ThrowUnexpectedChannelDisconnectException: Unity.Services.Vivox.VivoxApiException: RTP Timeout (1058)
    And no audio chat work, any solution or any set up i missing?
    thanks
     
    bklnghkmu, May 6, 2024
    #2

  3. mhakala

    mhakala

    Unity Technologies

    Joined:
    Jan 26, 2020
    Posts:
    30
    @wechat_os_Qy0837r5LGhYBO5wFbfltIXW4, after successfully connecting to the channel, did you ever hear voice being properly transmitted and received? An RTP Timeout (1058) can mean that voice never worked, or it worked and then stopped working.

    @bklnghkmu, in your case it seems like your client is never receiving RTP traffic from the voice server.

    Complete absence of RTP packets is most likely caused by a lost/severely degraded internet connection, or by strict firewalls whether they are your own network's or your internet service provider's firewalls. There are certain countries and ISPs that block or mishandle Vivox RTP traffic for whatever reasons.

    If either of you test with a different internet connection or a VPN from a far away place, I'd be glad to hear the results.
     
    mhakala, May 7, 2024
    #3