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Bug mp3 files error FSBTool ERROR: Internal error from FMOD sub-system.

Discussion in 'Audio & Video' started by YianC, Jan 25, 2024.

  1. YianC

    YianC

    Joined:
    May 17, 2018
    Posts:
    5
    After I updated to Unity 2022.3.18, some mp3 files had errors.

    The message is as follows
    FSBTool ERROR: Internal error from FMOD sub-system.
    FSBTool ERROR: Internal error from FMOD sub-system.
    (Filename: ./Modules/AssetPipelineEditor/Public/AudioImporter.cpp Line: 1062)

    Does anyone have the same problem?
     
    YianC, Jan 25, 2024
    #1

  2. SeventhString

    SeventhString

    Unity Technologies

    Joined:
    Jan 12, 2023
    Posts:
    430
    SeventhString, Jan 29, 2024
    #2

  3. dcheglakov

    dcheglakov

    Joined:
    Aug 11, 2014
    Posts:
    34
    I've got the same issue for Unity 2022.3.19. Any estimate of when we can expect a fix? Thanks.
     
    dcheglakov, Feb 8, 2024
    #3

  4. castspeller

    castspeller

    Joined:
    Dec 17, 2023
    Posts:
    3
    @Unity - you keep breaking LTS versions, THIS.HAS.TO.STOP!

    This issue for example, you say it should be fixed in the next version, but the next version is out and it is still present. For that matter your comment could be taken as for version 2022.3.19 or 2022.4.X or 2023.X.X please be more specific.

    Do you have structured testing, both programmatic AND human? It does not seem that way from the issues I have been reading about.
     
    castspeller, Feb 11, 2024
    #4
    Pitou22 likes this.

  5. SeventhString

    SeventhString

    Unity Technologies

    Joined:
    Jan 12, 2023
    Posts:
    430
    Hey folks,

    The fix is currently on the bench, pending for QA. As you might be aware, the company is "going through a phase" right now, and this part of the machine is currently impacted.
    The issue is that there was an accidentally incomplete backport on a complicated MPEG codec fix. I am sorry that it's taking so long, but we should get there soon.

    On a side note, it is super relevant that you voice your concerns, and it helps us build a case about what should be improved in our media stack. Codecs and media framework is one of our top priorities.

    We do have a testing infrastructure, and while it's not perfect it catches a lot of small errors! The human side for testing media quality over all platforms is a complicated one, and it's practically impossible to do all manuals tests for all bugs for all platforms. In this case, we're incrementally building a library of files known to have failed to test for regressions in the future.
     
    SeventhString, Feb 13, 2024
    #5
    N8W1nD likes this.

  6. AcidArrow

    AcidArrow

    Joined:
    May 20, 2010
    Posts:
    11,958
    The issuetracker says it is fixed in 2022.3.21, so we need somewhere around 2 weeks to a month.
     
    AcidArrow, Feb 13, 2024
    #6

  7. Pseudonym-Username

    Pseudonym-Username

    Joined:
    Jan 8, 2024
    Posts:
    3
    Converting mp3 to wav solved the problem for me
     
    Pseudonym-Username, Mar 1, 2024
    #7

  8. manushakaruna

    manushakaruna

    Joined:
    Aug 21, 2023
    Posts:
    1
    This saved me. Thank you.
     
    manushakaruna, Mar 12, 2024
    #8

  9. Pseudonym-Username

    Pseudonym-Username

    Joined:
    Jan 8, 2024
    Posts:
    3
    Glad I could help :D
     
    Pseudonym-Username, Mar 12, 2024
    #9

  10. plotonix

    plotonix

    Joined:
    Nov 30, 2023
    Posts:
    1
    Updated from 2022.3.20 to 2022.3.23, but the issue still occurs. :(
     
    Last edited: Apr 6, 2024
    plotonix, Apr 6, 2024
    #10

  11. phamtony037

    phamtony037

    Joined:
    Feb 22, 2024
    Posts:
    3
    Known issue with Unity 2022.3.18 and mp3s. Try re-encoding the mp3s with a different tool (like Audacity). Otherwise, wait for a Unity update or downgrade to a previous version (2022.3.17 might work). Good luck!
     
    phamtony037, Apr 11, 2024
    #11