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Question Looking for help on issue preventing some iOS players from connecting to game servers

Discussion in 'Multiplayer' started by adbourdages, Sep 17, 2022.

  1. adbourdages

    adbourdages

    Joined:
    Jul 8, 2012
    Posts:
    74
    Hey,

    I'm a solo-developer and networking is not my strong suit. Sadly after porting the backend servers from GameSparks to Nakama in the last week, I'm running into an issue I don't even know how to diagnose. Some small percentage of the iOS players cannot connect to the new servers (android and pc are fine)

    Using some emergency logging, I can see that they are getting "request timed out" and "Cannot connect to destination host". However, when asked to try to connect to the server endpoint manually in a browser on their device there are no problems.

    Because there was some issues with the SSL certificate (and because the browser uses a different certificate chain check), I first thought it might be related so I created a new one but that didn't help.

    If anyone has either run in this problem before or knows how to start diagnosing these kind of issues, please let me know.
     
    adbourdages, Sep 17, 2022
    #1