Is this package dead?

Looking to get some crash reporting / user feedback implemented into my project and am looking at this stuff.

Their example projects havent been updated in years.
Half the links in the documentation take you to 404s.
The package itself hasnt been updated in ~1.5 years.
Browsing the forums there seems to be a lot of issues that never get resolved.

I'm only asking this because I really need a product like this and am hoping someone can tell me what i'm seeing isnt true.

Is this product abandoned?
What other solutions are there?

 

I'd also like to know what the status of this package is. User reporting looks like it's going to be hidden from the package going forth according to this thread.

Is User Reporting going to be developed further, is it going to be or already a part of another package, or is it going to be deprecated? @ryanc-unity

 

Anyone?

 

I am taking this to mean this is an abandoned project.

 

This is concerning

 

Any update on this? There is code in the package that doesn't compile in 2020.2. Is this going to be continued at all? What about the SDK? Is it safe to develop our own UI for the user reporting if the prefab isn't going to exist? I mean, there's a whole section of the Unity dashboard that collects user reporting and exception information. Is that going to continue to exist or should we pursue something outside of Unity?

Some communication on this would be helpful.

 

@hamilton_unity Would it be possible to get some Unity input on this?

 

@hamilton_unity Any updates?

 

Ugh. I am releasing a game on Steam on the 29th, and the reviewers crashed the game, somehow, just clicking on main menu options, and I have NO IDEA what happened. I wasted half the night trying to get this working in Unity 2020.2 for my app. @hamilton_unity is there an update?

In 5 years of development, I've never had it do this. I really need to get some answers the next time this happens.

 

My holidays were great. Still waiting to hear some information on this package.

 

@hamilton_unity I think half a month is more than enough for some update?

 

Looks like there is no new development going on on this service anymore

https://forum.unity.com/threads/is-...-performance-report-data.465608/#post-5997476

 

Terrible decision from Unity

 

SIgh

 

You could try Crashlytics - it has unity SDK but it's mostly for mobile platforms

 

Yeah, I'll find something. This just reinforces my belief that nobody should ever embrace any of these services Unity puts out and never finishes and abandons.

 

yeah it's a shame as unity diagnostics has an advantage over any other solution is that it is initialized before any game code runs, so you can capture launch exceptions... where any other solution won't work until Awake() can be called

 

@hamilton_unity This is exactly the reason why people stop using any "optional" Unity Features, we see the same pattern with so many things your teams create. Awesome tech demo, everyone hyped, everyone investing time to integrate it and then silent death without any concrete information, even if you ask for it.

I get it, its just a Preview, however, this package is so good and so neccessary! Full transparency on crashes should be a top prio. Fewer crashes means the games monetize better and also helps with engine stability which in turn helps you to hold your customers. Now you refer us to some third party that wants at least 600$ a year for the same features that this package already offers (just a little worse because they cannot catch startup crashes).

While this sounds good: "We are going to invest in building the offering out",
... the following leaves me completely clueless as to what I should do now with this package: "though at this time are not able to provide exact details or timing".

Please, at least give us a rough estimate or tell us that you throw a single developer at this from time to time to maintain it...

 

2 days of my life lost *again* because of Unity. I don't know why I'm keep on hoping that something can work as advertised.

 

From what they told me, they have started working on it again:
https://forum.unity.com/threads/user-reporting-not-working-from-mobile.1118752/

 

From what I see, however, the package doesn't seem to have been updated, or maybe I haven't looked for it in the right place

 

The package works, but is quite unpolished... and honestly they don't seem to give a sh** about it.
Lately they changed the dashboard and here they are giving some feedback but most of it, or all of it is related to the crash reporting, not the user reporting:

https://forum.unity.com/threads/new-cloud-diagnostics-dashboard.1186609/#post-7749624