Feedback New Cloud Diagnostics Dashboard

1. Sorting by columns does not work in the new dashboard. Clicking "#" or "Last occurrence" does change the up/down arrow, but it does not sort the data.

Spoiler: Screenshots

2. There is way too much unused space between each item in the list. My screen could cover about twice as many items, if the padding between items is smaller. Seeing more items at once is beneficial for me.




3. The "Details" column displays so few characters, that I have many items that display the same few characters:


If the details could display more characters from the first line, that would be useful.


4. Unable to search the filter drop-down list. The old dashboard allowed me to search for items in the "Filter" list. The new dashboard does not allow this anymore. This is a huge regression and now costs me a lot of time to find my filters.

 

5. The Filter condition is no longer visible. I need to click the filter to inspect the condition. That was a lot more useful in the old dashboard:


Can you tell what remote environment the filter is using? Nope you can't! You need to click the item to reveal its details:

 

6. Just like in the old Dashboard, adding filters and refreshing the page, removes all filters again. This makes using the dashboard really unpleasant.

 

7. Allow me to add URLs/Links to an item. We need to connect the Cloud Diagnostics items to our bug-tracker and abuse the Tags field so far. It's the "UN-2398" tag for example, that represents our internal ticket id. However, being able to just add links to an item would make the experience so much better.

 

8. There is a lot of empty space between "metadata items". I see less data on one screen in the new Dashboard compared to the old Dashboard. It helps me to see more data at time. It was better in the old version.

 

9. If the stacktrace text would not wrap, I would find it easier to read. Having an option to turn on/off text wrapping would be beneficial.

 

Since to much text is cut off as mentioned in this string already, please add a tooltip when the mouse pointer hovers over the URL that displays the entire first line of the error message.

 

It's not possible to hide columns. The "Identifier" column is of no use for me, thus I would like to use its space for the "Details" column instead.

 

I'm unable to sort by the Type, Details, Identifier and Tags column:

 

I'm unable to sort by more than one column. I want to sort by "Last occurrence" first and then sort this result by "Impacted users".

This would display a list of the most recent issues (sorted by occurrence first), that's sorted by the number of impacted users second. Which is what I'm interested in the most.

 

The tooltip, when I hover the mouse pointer over a custom metadata key, seems redundant. The tooltip just repeats what's already shown, without providing anything new. What am I missing here?

 

The # column is too small to display the number 168403, leaving the impression that the sorting is wrong: 16840 first, 47637 second:

 

Don't restrict the Tag value field to a dro-down only, allow us to enter text there too, by-passing the dropdown. We use the Tags field for our internal issue tracker IDs and have like a gazillion tags. It would be more efficient for us to be able to just enter the ID there, rather than having to pick it from a list.

 

When I open the Dashboard, it's sorted by # by default. When, I hover the mouse pointer over "Last occurrence", it displays an downwards arrow, indicating when I click, that the list is sorted by "Last occurrence" from highest to lowest. However, clicking Last occurrence causes the arrow to flip and it's unexpectedly sorted from lowest to highest:

Before clicking "Last occurrence" (notice the downwards arrow preview):


After clicking "Last occurrence" (notice the arrow flipped and it's sorted wrong):

 

Do not remove line breaks from Log messages.

What the game actually outputs (in a single Debug.Log call):


How it appears in Cloud Diagnostics (notice the line breaks have been removed):

 

It seems you added tooltips, thank you! However, the tooltip is a little misplaced at the moment, please see the image below.

 

Could you finally add an option to delete user reports from Cloud Diagnostics/User reporting without the need of opening the reports to delete one by one ?
It seems like an easy feature to add and It would save us quite some time.

 

Hi Louisa, thank you for the reply.







Page zoom in Google is 100%.

 

The number in the "Previous day reports" is not entirely visible:




Selecting the text reveals it's actually

1.29%

:

 

As mentioned in the previous message, something is weird with the "Previous day reports".

Here is another example. It shows a cut off

99999%

number. When selected and copied reveals it actually is

0.06999999999999999%

.

Can you display it as

0.069%

instead?

 

You already have a

rooted_or_jailbroken

metadata entry. I would find an

is_emulated

metadata entry enormously useful.

Some of our players started to play our Android game using an Android emulator (BlueStacks) on PC and I would like to filter Cloud Diagnostics reports based on whether the game is running in such emulator.

PS: Related to this post.

 

The "Crash and Exception Reporting" dashboard displays

Total exceptions

and

Total native crashes

for

Users affected

.

Unfortunately

Users affected

alone is not very insightful, because it alone doesn't allow to put the problems into perspective. It doesn't tell you whether the game is broken or robust. Which is something I'm very much interested in to know.

• 100 Users affected

  is really bad when there are only

  100

  users that started the game. 100% users have an issue.

• 100 Users affected

  when there are

  10000000

  users that started the game isn't too bad. 0.001% users have an issue.

Therefor the

Users affected

should also display the number of total users for the selected time-frame, something like:

Users affected 0.001% (100 of 10000000 total)

The GooglePlay Console for example displays a "Daily sessions without ANRs" (ANR=Android Not Responding). It's a useful indicator how broken the app is.

 

The dashboard doesn't allow me to filter for "greater than". I want to display all issues newer than a certain version. We follow the semantic versioning MAJOR.MINOR.PATCH scheme.
I would like to display all issues that are found in a version newer than 1.0.1 for example.

 

The dashboard doesn't allow me to filter for "Impacted users". The column is missing in the filter dropdown. I want to display issues where the number of "Impacted users" is greater than 1.

 

Could you please add a button to the logs panel that allows to copy the logs text output to the clipboard. If I select the logs text and chose "Copy", the formatting is pretty broken.

A copy button would be useful for all panels (stack trace, meta data, logs). The copied stack trace should also contain the exception text at the top.

The reason for this feature request is that it allows me to more easily exchange this info between team members in our private communication channels. Right now I have to copy the text and reformat it. Takes lots of time to make it readable.

 

In additional to the

gpu_caps

metadata that's displayed as bitmask:

gpu_caps 7860159

Could you please decode the bitmask and display the gpu capabilities as human readable text as well?

 

EDIT: This seems to be "fixed" now, after clicking the "Clear" button.

Spoiler

Hello, Cloud Diagnostics stopped working again about two days ago, since Dec 22nd I guess. It breaks randomly with every sort/filter options change, sometimes it works, sometimes it doesn't. I have to refresh/reload the page and try to apply the same sort/filter options and then sometimes it works.

It often displays "couldn't find any crash or exception" as soon as I change any sort/filter option. It still displays the correct "Previous day reports" though.

Here is an example with no filter applied at all:

 

Please add functionality to jump to a specific page directly.

For example, here I just went through Cloud Diagnostics page by page to see what problems we have. Now I would like to get back to the first page, but the UI doesn't allow me to do that.

 

Allow me to filter for more than just

equals

and

does not equal

. For example, I want to find all problems where the

Device Model

contains

_cheets

. Perhaps add wildcards/regular-expression support?

 

Please make the drop-down list wider. It cuts off the name, but I have enough screen-space left to show a lot more text.

 

When I click "Add filter", please set the focus to the search field automatically.

This would allow me to click "Add filter" and immediately start typing. Right now I have to click add filter, then click in the search field, then start typing.

 

When I open the

Details

from the

Problems

overview, the page very often is unable to actually display the details. It then shows "last seen 52 years ago" and "We couldn't find any crash".

This occurs very often, like for every few problems I want to check. Also clicking the "Clear" button doesn't workaround the problem. Changing the Time-range to "Last 3 Months" for example makes the details appear again.

But why is the Time-range not using the same range from the Problems overview by default?

 

I believe I left this suggestion here already, but every time I use Cloud Diagnostics I wish it would exist, so I'm going to write it again.

It would be super useful when I can add "Notes" to a Problem Report. For example:

1. Sometimes I create a Unity forum thread for a particular problem that was logged in Cloud Diagnostics. I would like to add a link to the forum thread in Cloud Diagnostics.
2. Sometimes the problem is just a side effect of something else and I would like to leave a note in the problem report.
3. I usually create an internal bug-report for each problem that was logged in Cloud Diagnostics. I would like to add a link to this internal bug-report issue.

 

@Peter77 Did the unity guys implement any of your suggestions?
I'm just wondering if this is a dead asset since the user reports part is working worse and worse everyday sincerely.
Plus, to make things worse today crash reports sorting started to fail too.
Just wondering if there's someone working on this asset or what.
Thanks

 

Yes they did, for example this one, where I asked if they can keep the line-breaks in the Console messages. But a lot of other suggestions or UI/UX issues seem to be untouched so far.

 

Can you please improve the page layout. I use Cloud Diagnostics on a daily basis and it's a great tool, but some UI issues are quite annoying and pull down the quality of the whole thing.

The Details column is so small, that it often doesn't show useful information. You should be able to avoid this issue by using the current empty space in the layout. I highlighted the areas that appear empty in the screenshot below. This free space should be allocated for the Details columns instead.



To make even more space for the Details column, you could allow to collapse the menus on the left side.

 

I just asked months ago for the user reports to be able to remove them by selecting them instead of going one by one... Is it that much to ask?

 

Can you add the ability to specify a custom date range, instead of only being able to choosing from a pre-defined selection?

The need for this feature right now is that I know a certain issue occurred on a certain day. If I could narrow down the issues around that day would help to find it more quickly. I know that the issue occurred about 3 weeks ago, but I don't want to go through all issues from the last 3 weeks to find it.

 

@UnityLouisaRogers @UnityJuju please reply to this message.

I can't stress enough how important it's to provide functionality that allows to specify a custom date range instead of the "Last <hours/days>" options.

I want to compare how an app update affects the number of crashes. I can use the "App Version" field to get data for each of the versions I want to compare. But the dashboard is missing functionality that allows me to specify the date-range.

I want to compare "a week" of each version, where one version can use "Last 7 days", but for the second version I need a 7days sample that's 20 days ago for example. It seems the dashboard doesn't allow me to do this, due to the "Last <hours/days>" etc options only.

 

Please add buttons to "Jump to first/last page". Ideally "Jump to specific page", where the drop-down would display the number of pages and I can choose the page there.

 

The commitment of this man is so great, I would love to have a tester like you review my projects mate. They didn't fix any of ux issues as I see?

 

I believe most of the things I reported in this thread have not been changed or improved.