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Bug Credit card not accepted (acccount wide credit card access?)

Discussion in 'Authentication' started by DavidZobrist, Jul 18, 2022.

  1. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
    We have an expiring credit card on the services section.
    So we want to add a new one we tried 2 credit cards both were rejected.
    Both are used in the assetstore on the same day to buy assets.
    One on the very same account one on another account.

    As for the credit card we already use in the assetstore we received a test payment of 1 Eur.
    upload_2022-7-18_10-6-6.png

    But it still said rejected.

    Why do you make it so hard for us to give you our money? :D
    Why can we not use the already accepted creditcard used in the assetstore everywhere? Like putting down once for the account and use it across all unity services.
     
  2. daisyd_unity

    daisyd_unity

    Unity Technologies

    Joined:
    May 19, 2021
    Posts:
    7
    Hi David,

    Thanks for reporting this issue. We will look into this shortly, thanks for your patience again!
     
    DavidZobrist likes this.
  3. BenjiM_Unity

    BenjiM_Unity

    Unity Technologies

    Joined:
    Aug 8, 2017
    Posts:
    163
    Hello David,

    In addition to daisyd_unity's assistance, I also wanted to share our Unity Gaming Services: Billing FAQs. Here's the relevant snippet just in case:

    What can I do if (during sign-up) my credit card is not accepted?
    Please submit a support request here if you are experiencing problems with your credit card.

    Kindly let us know how the update goes, thank you!
     
    DavidZobrist likes this.
  4. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
    Hi @BenjiM_Unity we did!
    And we got an answer tough when we click on the ticket link it leads to no where.
    upload_2022-7-28_1-1-39.png
     
    Last edited: Jul 28, 2022
  5. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
    We also deleted a second organisation which was not the one with the cloud content delivery / project we currently use but it actually had the correct credit card active.

    And on the other organisation with the content we still are stuck with the wrong credit card. Adding the credit card used for the removed organisation, which is also active on the assetstore account resulted in the same failure.

    The credit card ist not accepted by this organisation.
     
  6. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
  7. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
    Why dont you have all unity account creditcards stored at one place, selectable for each service?

    Unity ID Assetstore uses this creditcard.
    Services Payment Methods does not accept the same credit card. (which we also have to fill out again)
     
    PeachyPixels likes this.
  8. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
  9. PeachyPixels

    PeachyPixels

    Joined:
    Feb 17, 2018
    Posts:
    716
    That approach would get my vote too. The current approach requires far more admin when cards are updated or changed.
     
    DavidZobrist likes this.
  10. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Might you be able to share the error message, in English? You are not able to reply to your support tickets?
     
  11. DavidZobrist

    DavidZobrist

    Joined:
    Sep 3, 2017
    Posts:
    239
  12. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    The link is valid for me, we replied on Monday. Did you receive the reply? You might want to try the following as a test:

    * Use a different browser
    * Use a different network, like your phone hotspot
    * Ensure you don't have any ad blockers in your browser or router