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Official Unity Gaming Services: Billing FAQs

Discussion in 'Unity Gaming Services General Discussion' started by Unity_AndyP, Jun 14, 2022.

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  1. Unity_AndyP

    Unity_AndyP

    Unity Technologies

    Joined:
    Jun 23, 2021
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    When will I receive my first bill?
    You can expect to receive your first Unity Gaming Services bill at the beginning of August 2022 for services used in the month of July 2022, after the products graduate from Beta into full release.

    When will I start to be charged?

    Billing for UGS services begins on July 1, 2022. You will not be billed if you stay within the free tiers of the products. For more information on our free tiers, visit our pricing page here

    How can I estimate how much my first bill will be?

    Visit https://dashboard.unity3d.com/metered-billing/usage to view your current metered information in your Unity Dashboard account. Calculate and estimate your bill with information pricing page here.

    What will my invoice look like? Will I get one invoice per UGS product or one invoice with breakdowns per product?
    You will receive one unified invoice for the following UGS services: Analytics, Cloud Code, Cloud Save, Economy, Vivox, Lobby and Relay. This bill will not include Cloud Content Delivery services or Ads/Monetization.

    Can I get a breakdown of games of my org in the invoice?

    Your invoice will not be broken down by project or game at this time.

    I entered my credit card information, but my organization would prefer to have an invoice sent monthly. How can I request this change in billing method?

    Our standard billing method is credit card. If you’re interested in other payment options, please contact our sales team by clicking here.

    I have a question about volume discounts. Who can I speak to about this?

    For questions about volume discounts, please contact our sales team by clicking here.

    I am an open beta customer of UGS. Do I need to do anything to be using the products on my UGS account once they are fully released?

    To use UGS products past July 6, 2022, you will need to add your credit card information to your account. Beta customers do not need to take any other actions to access the UGS products in ‘full-release’. As a best practice, always try to use the latest SDKs.

    What can I do if I didn’t enter my credit card information prior to July 6, 2022? How can I reactivate my account?

    You can reactivate your account by signing up for the UGS plan through the Unity Dashboard. You will automatically regain full access immediately.

    How long will my project data be saved if my account is deactivated?

    Your project data will be saved for 90 days. You can reactivate your account by signing up for the UGS plan through the Unity Dashboard. You will automatically regain full access immediately.

    What can I do if (during sign-up) my credit card is not accepted?

    Please submit a support request here if you are experiencing problems with your credit card.

    My credit card has been overcharged. What should I do?

    Please submit a support request here if your credit card has been overcharged.

    My credit card couldn’t be charged. What can I do to reactivate my account?

    Please submit a support request here to reactivate your account.

    I don’t have a credit card, can I use UGS?

    In addition to credit cards, we also accept debit cards as valid payment instruments in the self-serve sign-up process. If you’re interested in other payment options, please contact our sales team by clicking here.

    To contact sales, please click here.
    For technical support, please visit the Help and Support page in the Unity Dashboard.
     
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