Zero crash reports - really?

I received a customer email about crashing (seems to be related to Win7 and old CPUs) and wanted to check my analytics portal (with Unity Plus) to see how many other users had the problem.

Cloud analytics is definitely working - it shows the exceptions and user tracking - but zero crashes, ever.

Is this correct?

 

Hi @Rich_A, if you have Cloud Diagnostics enabled when you built your app then you should be receiving crash reports from your users. My guess would be that the users are experiencing a native crash, which Cloud Diagnostics is unable to send during the crash. It has to wait until the user reopens the app before it can send the crash report. Is it possible that the user never reopens the app after the crash happens?

If you're sure that they are, then do you see any other exception type of reports? Could you try testing with a Debug.LogException("Test"); line in your app's startup? That exception report should appear without any issues.