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Feedback Yearly plus subscription had changed to monthly (Autorenew for Yearly subs?)

Discussion in 'Editor & General Support' started by mgear, Oct 18, 2019.

  1. mgear

    mgear

    Joined:
    Aug 3, 2010
    Posts:
    9,498
    So, i had yearly subscription for Plus, now noticed that it had charged monthly fee.. so why/how it had changed to monthly and how to make it stay on yearly? (and do it get refund or discount when switching to yearly?)

    Also noticed that when logging in to your seats, it shows plus div minimized, and pro div is open with monthly box checked.. which seems strange usability.. (since i dont have pro etc).

    (i guess need to contact support, but adding this here, since google didnt show good related results)
     
  2. It is expired. As per the agreement all prepaid subscriptions are converted to monthly at the end of the term. You can always prepay it again manually, but it is your responsibility.

    I'm not sure about the refund, I have prepaid my subscription manually at the end of my term, the support probably can tell you if they're willing to do that or not.
     
  3. mgear

    mgear

    Joined:
    Aug 3, 2010
    Posts:
    9,498
    ok, actually the deduction (for already paid month) was automatic,
    when selected [x] yearly and clicked continue.
     
    Lurking-Ninja likes this.
  4. mgear

    mgear

    Joined:
    Aug 3, 2010
    Posts:
    9,498
    Herewegoagain, license switched to monthly.. just posting to this thread one last time:
    as a feature request, would be nice to have auto-renew for yearly subscriptions.