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Would it be possible for you to explain to me why Unity has charged me for something I don't underst

Discussion in 'Getting Started' started by alexawood343434, Dec 9, 2022.

  1. alexawood343434

    alexawood343434

    Joined:
    Dec 9, 2022
    Posts:
    1
    Hello,
    It has been a few minutes since Unity charged me (17€) for something I don't remember.
    It's not terribly expensive, but what's the point?
    In my Asset Store, I don't appear to have a subscription (I haven't subscribed to anything) nor to Unity platforms (pro or enterprise).
    As well, the credit card used for the charge isn't listed in my account...
    Is someone using my card to make transactions?
    I would appreciate any help you can provide!
    Thank-you
     
  2. AngryProgrammer

    AngryProgrammer

    Joined:
    Jun 4, 2019
    Posts:
    490
    You will not get an answer in the forum. After all, no one knows who you are, what card, etc. Go to the bank and ask for a chargeback.
     
  3. RichAllen2023

    RichAllen2023

    Joined:
    Jul 19, 2016
    Posts:
    1,026
    Get a credit card statement off your Bank, that'll tell you what it was.
     
  4. Ryiah

    Ryiah

    Joined:
    Oct 11, 2012
    Posts:
    20,958
    Contact support.

    support@unity3d.com

    A chargeback should only be done as a last resort as your account will be immediately locked. This is partially for security concerns and partially because it has negative consequences for the company if it happens too often.

    https://support.unity.com/hc/en-us/...e-a-chargeback-on-my-Sales-page-What-is-this-
     
    Last edited: Dec 10, 2022
  5. AngryProgrammer

    AngryProgrammer

    Joined:
    Jun 4, 2019
    Posts:
    490
    Chargeback is a consumer's right when shopping online. If a company does not want to risk a chargeback from the customer, let them use PSD2 to authenticate the transaction.
     
  6. Ryiah

    Ryiah

    Joined:
    Oct 11, 2012
    Posts:
    20,958
    I'm not saying you can't issue a chargeback. I'm saying there are consequences to doing so. You can contact them asking for the account to unlocked again but they can deny the request. Again this is a last resort measure and not one that should be jumped on as soon as you see a problem.

    https://support.unity.com/hc/en-us/articles/205756265-Why-is-my-Unity-ID-Account-disabled-
     
    Last edited: Dec 10, 2022
  7. joshwelchall

    joshwelchall

    Joined:
    Jan 3, 2023
    Posts:
    1
    I also want this answer thanks for posting