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Windows Standalone crashing in UI code

Discussion in 'UGUI & TextMesh Pro' started by Tomer-Barkan, Apr 18, 2016.

  1. Tomer-Barkan

    Tomer-Barkan

    Joined:
    Jul 31, 2012
    Posts:
    150
    Our recently released game keeps crashing on some machines every few minutes.
    The game crashes with an "access violation'. Seems like some engine code problem, trying to access memory it shouldn't.

    I sent them a development build with symbol files, and this is the log we got:
    http://pastebin.com/TJgVcG3Z

    Other logs are similar. It seems to be hapenning in the UI Batching.
    I opened a bug in Unity but so far after a week there has been no response.
    Case number: 788681

    Can anyone assist?
     
    Tomer-Barkan, Apr 18, 2016
    #1

  2. karl_jones

    karl_jones

    Unity Technologies

    Joined:
    May 5, 2015
    Posts:
    7,851
    Its with QA at the moment. Are you able to share the project or a cut down version which exhibits the problem?
     
    karl_jones, Apr 18, 2016
    #2

  3. Tomer-Barkan

    Tomer-Barkan

    Joined:
    Jul 31, 2012
    Posts:
    150
    Thanks!

    Would a dev build with pdb and symbols be good, or do you need the actual project?
     
    Tomer-Barkan, Apr 18, 2016
    #3

  4. karl_jones

    karl_jones

    Unity Technologies

    Joined:
    May 5, 2015
    Posts:
    7,851
    Yeah a dev build can work. Which version is it built with? Ill dm you with vpn details so you can upload it.
     
    karl_jones, Apr 18, 2016
    #4

  5. Tomer-Barkan

    Tomer-Barkan

    Joined:
    Jul 31, 2012
    Posts:
    150
    The game was released with 5.3.4, and then I tried 5.3.4p2 since I saw it solved several crash issues.
    As soon as 5.3.4p3 was released I tried it as well, but it kept happening.
     
    Last edited: Nov 14, 2016
    Tomer-Barkan, Apr 18, 2016
    #5

  6. Morgenstern_1

    Morgenstern_1

    Joined:
    Jul 1, 2013
    Posts:
    34
    Hi guys, did you ever find a solution to this? (Sorry, I see this is an old post) We're having the exact same problem in Unity 5.3.6f1 and it's preventing a handful of players from being able to play our game.
     
    Morgenstern_1, Nov 14, 2016
    #6

  7. Tomer-Barkan

    Tomer-Barkan

    Joined:
    Jul 31, 2012
    Posts:
    150
    Either it stopped happening, or players just stopped complaining about it... But in any case we were not able to identify what caused it, so there was no intentional fix.
     
    Tomer-Barkan, Nov 14, 2016
    #7

  8. Morgenstern_1

    Morgenstern_1

    Joined:
    Jul 1, 2013
    Posts:
    34
    Thanks Tomer. I'll keep digging.
     
    Morgenstern_1, Nov 14, 2016
    #8