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Wildly inaccurate "Verified IAP Revenue" in Livestream

Discussion in 'Unity Analytics' started by smithmj5, Apr 26, 2018.

  1. smithmj5

    smithmj5

    Joined:
    May 24, 2013
    Posts:
    57
    My game went live globally a couple of days ago. While it was in Open Beta on Google Play, the Verified IAP Revenue was fairly accurate (only off due to players reinstalling the game on new devices which restores purchases and counts as revenue in the Livestream - I'm aware that it is a known issue).

    Starting today though, the Verified IAP Revenue is all over the place. It's often saying $700 or more in a single minute, which is not at all possible given the number of installs I'm seeing.

    Is there something I have configured incorrectly, or is there an issue with how the data is parsed for the Livestream?

    Happy to provide my project ID if it helps.
     
  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,001
    @smithmj5

    We have heard some reports of this behavior in Livestream. It doesn't seem to affect all projects though, so it would be great if we could get some more details about your project.

    What version of Unity are you using?
    Are you using Unity IAP? If so, what version?
    Does the Data Explorer show accurate numbers for Verified Revenue?
    On which platforms is your app released?
     
  3. smithmj5

    smithmj5

    Joined:
    May 24, 2013
    Posts:
    57
    What version of Unity are you using?
    Unity 5.6.5p2

    Are you using Unity IAP? If so, what version?
    Yes. The log shows "UnityIAP StandardPurchasingModule Version: 1.14.0"

    There is an update available in Unity (I'm using the built-in IAP from the Services window), but as I've been in the process of preparing for the game to launch, I haven't updated yet (not a good idea to update plugins while prepping for launch).


    Does the Data Explorer show accurate numbers for Verified Revenue?
    No. Here's what it currently shows, which is thousands of times higher than it should be:


    On which platforms is your app released?
    Apple App Store, Google Play.

    If you'd like my project ID, please let me know (can I share that publicly here, is that safe to do?).

    It's also worth noting that it's incorrect in Data Explorer no matter how I subset the data (iOS only, Google Play only, Canada only, France only, Russia only, etc.). So it seems to be an overall issue with the data.

    It's also worth noting that on Reports -> IAP Purchase Report, most of my IAP items show as zero revenue. A few of them display correctly. All of them have at least some revenue, none should be zero. Worth mentioning as it could be related.
     
    Last edited: Apr 30, 2018
  4. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,001
  5. smithmj5

    smithmj5

    Joined:
    May 24, 2013
    Posts:
    57
    I just opened a support ticket with the requested information, at 5:21 pm CST (I wasn't given a case/support/ticket ID).