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Question Why my account was blocked without any explanation?

Discussion in 'Unity Ads & User Acquisition' started by Deleted User, Apr 23, 2022.

  1. Deleted User

    Deleted User

    Guest

    Hello!
    Suddenly I got a letter:

    Unity Technologies
    Hello,
    Your Account: ................. has been suspended and you can no longer access the Unity Services.
    Please contact support here if this is a mistake.
    Sincerely,
    The Unity Team

    YES, I tried to contact the support, of course. Many times. No answer. I opened several tickets but i can't get into conversation since they blocked my iD. I wrote them on reddit = same ignoring.
    Why? I lost a lot of money because of this. I have never seen such attitude before. Can't even imagine your account could be blocked without any explanation...
    I couldn't log in to this forum also. So i registered a new ID and wrote this message.
    May be Unity will find a second or two and give me some support with this?
    Do they have a telephone number or physical adress?
    Very strange situation...
    Thanks anybody who can (and will) help!
     
    Deleted User, Apr 23, 2022
    #1

  2. Deleted User

    Deleted User

    Guest

    Your ticket #1224522 has been created.
    Your ticket #1224427 has been created.
    Your ticket #1223769 has been created.
    Your ticket #1219436 has been created.

    that are all my tickets i started but can not enter them. My email is empty.
    I write to this forum under new ID.
     
    Last edited by a moderator: Apr 24, 2022
    Deleted User, Apr 24, 2022
    #2

  3. vudao

    vudao

    Unity Technologies

    Joined:
    Jun 22, 2021
    Posts:
    2
    Hello!

    I'm very sorry for the trouble you've experienced. I have reached out to our fraud team. I will update you as soon as possible once we have an answer.

    Thank you for your patience!
     
    vudao, Apr 24, 2022
    #3
    Deleted User likes this.

  4. Deleted User

    Deleted User

    Guest

    The problem is totally resolved. Unity team is on their best! Thank you, guys!
     
    Deleted User, May 5, 2022
    #4