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Question Why my account was blocked without any explanation?

Discussion in 'Unity Ads & User Acquisition' started by Deleted User, Apr 23, 2022.

  1. Deleted User

    Deleted User


    Suddenly I got a letter:

    Unity Technologies
    Your Account: ................. has been suspended and you can no longer access the Unity Services.
    Please contact support here if this is a mistake.
    The Unity Team

    YES, I tried to contact the support, of course. Many times. No answer. I opened several tickets but i can't get into conversation since they blocked my iD. I wrote them on reddit = same ignoring.
    Why? I lost a lot of money because of this. I have never seen such attitude before. Can't even imagine your account could be blocked without any explanation...
    I couldn't log in to this forum also. So i registered a new ID and wrote this message.
    May be Unity will find a second or two and give me some support with this?
    Do they have a telephone number or physical adress?
    Very strange situation...
    Thanks anybody who can (and will) help!
  2. Deleted User

    Deleted User


    Your ticket #1224522 has been created.
    Your ticket #1224427 has been created.
    Your ticket #1223769 has been created.
    Your ticket #1219436 has been created.

    that are all my tickets i started but can not enter them. My email is empty.
    I write to this forum under new ID.
    Last edited by a moderator: Apr 24, 2022
  3. vudao


    Unity Technologies

    Jun 22, 2021

    I'm very sorry for the trouble you've experienced. I have reached out to our fraud team. I will update you as soon as possible once we have an answer.

    Thank you for your patience!
    Deleted User likes this.
  4. Deleted User

    Deleted User


    The problem is totally resolved. Unity team is on their best! Thank you, guys!