Search Unity

Why does Unity not give customer support?

Discussion in 'AR/VR (XR) Discussion' started by PimpGrease72, May 11, 2019.

  1. PimpGrease72

    PimpGrease72

    Joined:
    May 11, 2019
    Posts:
    2
    A month ago I posted this question in the answer section and never got a response, "Beat Saber crashes and BeatSaber_Unity 2018.2.14fl_3262fB260716 Pops up, any idea whats causing this?" Apparently "The Community" doesn't know the answer, so why hasn't someone at Unity stepped up to answer the question? Do they not know either?
     
    PimpGrease72, May 11, 2019
    #1

  2. AcidArrow

    AcidArrow

    Joined:
    May 20, 2010
    Posts:
    11,735
    Isn’t that question more appropriate for the developers of Beat Saber?
     
    AcidArrow, May 11, 2019
    #2
    Blarp likes this.

  3. Mauri

    Mauri

    Joined:
    Dec 9, 2010
    Posts:
    2,664
    To answer the question: Because Unity is not the developer of this particular game.

    Beat Saber is made by a company called "Hyperbolic Magnetism". Contact them here:
    http://www.hyperbolicmagnetism.com/#contact

    Also, from their Steam Community forums (*click*):
     
    Mauri, May 11, 2019
    #3
    MadeFromPolygons and Blarp like this.

  4. PimpGrease72

    PimpGrease72

    Joined:
    May 11, 2019
    Posts:
    2

    Mauri, thanks for the info. The message had Unity's name and symbol on it, I figured they were the people to turn to.
     
    PimpGrease72, May 12, 2019
    #4

  5. MadeFromPolygons

    MadeFromPolygons

    Joined:
    Oct 5, 2013
    Posts:
    3,977
    Unity is a game engine, and that just means they made the game using Unity hence why you saw the unity logo upon crashing.
     
    MadeFromPolygons, May 13, 2019
    #5