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Why does Unity not give customer support?

Discussion in 'AR/VR (XR) Discussion' started by PimpGrease72, May 11, 2019.

  1. PimpGrease72

    PimpGrease72

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    A month ago I posted this question in the answer section and never got a response, "Beat Saber crashes and BeatSaber_Unity 2018.2.14fl_3262fB260716 Pops up, any idea whats causing this?" Apparently "The Community" doesn't know the answer, so why hasn't someone at Unity stepped up to answer the question? Do they not know either?
     
  2. AcidArrow

    AcidArrow

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    Isn’t that question more appropriate for the developers of Beat Saber?
     
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  3. Mauri

    Mauri

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    To answer the question: Because Unity is not the developer of this particular game.

    Beat Saber is made by a company called "Hyperbolic Magnetism". Contact them here:
    http://www.hyperbolicmagnetism.com/#contact

    Also, from their Steam Community forums (*click*):
     
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  4. PimpGrease72

    PimpGrease72

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    Mauri, thanks for the info. The message had Unity's name and symbol on it, I figured they were the people to turn to.
     
  5. GameDevCouple_I

    GameDevCouple_I

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    Unity is a game engine, and that just means they made the game using Unity hence why you saw the unity logo upon crashing.