Search Unity

Why are Unity Pro users being excluded from the Anayltics Livestream?

Discussion in 'Unity Analytics' started by Amir-Ward, Jul 5, 2017.

  1. Amir-Ward

    Amir-Ward

    Joined:
    Jan 26, 2015
    Posts:
    30
    I logged in like I do every day to check the livestream and the performance report for my unity games when suddenly I find that I now cannot view these features without signing up to Unity Plus even though I have a Unity Pro License?

    I purchased the license outright around Unity 5.3 so I am wondering if this means nothing now. Can someone from Unity please respond on the new monetization method with the Analytics and why Unity Pro users are being excluded?
     
    Amir-Ward, Jul 5, 2017
    #1

  2. marc_tanenbaum

    marc_tanenbaum

    Unity Technologies

    Joined:
    Oct 22, 2014
    Posts:
    637
    Hey @Amir-Ward,

    Thanks for reaching out. Based on what you're describing, you should be logged as a Pro license. Analytics plans to keep supporting legacy Pro licenses for another year or more. Could you please file a support ticket via the Analytics dashboard so we can have someone investigate this case more thoroughly?

    Thanks!
     
    marc_tanenbaum, Jul 5, 2017
    #2

  3. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    ap-unity, Jul 6, 2017
    #3