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Why are my Google Play's reports so different from Unity's ?

Discussion in 'Unity Analytics' started by msfredb7, Aug 27, 2018.

  1. msfredb7

    msfredb7

    Joined:
    Nov 1, 2012
    Posts:
    1
    Hey, I've published my first game on Android a few months ago and I realised that my Google Play Console's report are VERY different the stats provided by Unity.

    For example: for it's lifetime, Google Play Console tells me my game has been downloaded 1,498 times. Unity Operate Dashboard tells me it's been downloaded 6,367 times.

    Who's right ? And why would there be such a big disparity in the reports ?

    Google Play Store:
    y.png

    Unity Operate Dashboard: yy.png

    Anybody who has already published an Android game having the same issues ?
     
  2. AcidArrow

    AcidArrow

    Joined:
    May 20, 2010
    Posts:
    4,992
    Unity Operate also counts people who did not download it from Google Play.
     
  3. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,047
    @msfredb7

    Yeah, that is a pretty big discrepancy.

    For small discrepancies, it can be easy to understand that Google Play installs don't necessarily track to New Users on a 1:1 basis.

    For a discrepancy that size, there are two possible reasons I can think of, without looking at the data directly:

    1. Using the same project ID for multiple apps. (If you have a Pro subscription, you can use Raw Data Export and check the app_name in the deviceInfo data set).
    2. Piracy. Unfortunately, this is a major problem, especially on Android. Google does offer some additional app security to help with piracy.