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Whenever I try to access my dashboard, i get an Internal Server Error

Discussion in 'Unity Ads & User Acquisition' started by goodlnath, Jun 22, 2020.

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  1. goodlnath

    goodlnath

    Joined:
    Jun 22, 2020
    Posts:
    2
    goodlnath, Jun 22, 2020
    #1

  2. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Hi,

    Can you try just https://dashboard.unity3d.com. If still doesn't work, try with incognito mode/clear local cookies for that site?

    Thanks,
    Rasmus
     
    rasmus-unity, Jun 23, 2020
    #2

  3. goodlnath

    goodlnath

    Joined:
    Jun 22, 2020
    Posts:
    2
    I tried it.. still no luck?
     
    goodlnath, Jun 23, 2020
    #3

  4. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Hi again,

    Apparently your user doesn't have a default organization, which is required for the Operate dashboard. According to devs, should work if you

    1. Go to https://id.unity.com
    2. Sign out and in again

    This will create you a default org. After this you should be able to use dashboard.

    Please let us know if that solves it.

    Thanks,
    Rasmus
     
    rasmus-unity, Jun 23, 2020
    #4

  5. HassaanMunir123

    HassaanMunir123

    Joined:
    Jul 29, 2020
    Posts:
    2
    It happened to me today. I think it all started when I accidentally tested unity ads on mobile with test mode turned off. Is this the problem? I'm new to Unity.
     
    HassaanMunir123, Jul 29, 2020
    #5

  6. Kobald-Klaus

    Kobald-Klaus

    Joined:
    Jun 20, 2014
    Posts:
    126
    GUYS! your dashboard is down! I cannot login or activate services in the editor (no organisations) and I assume that remoteconfig is not working either !!!!
    Internal Server Error
    Login in the Hub does not work either!
    (silence)
     
    Kobald-Klaus, Jul 29, 2020
    #6

  7. drkylec

    drkylec

    Joined:
    Sep 12, 2016
    Posts:
    1
    I am having similar issues as OP cant seem to access my projects anymore and when i click on it it links me to unity.learn. Dashboard gives a 404 now. If i look at my organization i get a something went wrong. I have tried logging out and logging back in. Didn't fix it also tried to do this on firefox and i get different issues then i do on chrome. Also getting an Unity ID Project no longer exists in the editor. Can not sign in through the editor have to close it and start it back up and sign in on the HUB only and that seems to take some time to work as well.
     
    drkylec, Jul 29, 2020
    #7

  8. sbankhead

    sbankhead

    Unity Technologies

    Joined:
    Jul 27, 2014
    Posts:
    97
    it looks like the networking team is investigating some issues related to the dashboards. We are aware, but we don't have an exact eta at this time.
     
    sbankhead, Jul 29, 2020
    #8

  9. Abdulrahman2020n

    Abdulrahman2020n

    Joined:
    Jan 30, 2020
    Posts:
    2
    Hi, I have a problem when I want to log in to my account, a message appears
    internal server error
    Even my subscription disappear
    What's happened
    Please help
     
    Abdulrahman2020n, Jul 29, 2020
    #9

  10. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Hi @Abdulrahman2020n,

    Our cloud provider were experiencing some temporary network issues yesterday, it should work again now.

    /Rasmus
     
    rasmus-unity, Jul 30, 2020
    #10

  11. RLin

    RLin

    Joined:
    May 10, 2015
    Posts:
    133
    Looks like it is still down. I get an internal server error when I try to go to the operate dashboard, and the services tab doesn't work in any of my projects.
     
    RLin, Jul 30, 2020
    #11

  12. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Please send an e-mail to unityads-support@unity3d.com with information about the project name, so they can investigate closer. Operate dashboard works for my games at least

    /Rasmus
     
    rasmus-unity, Jul 30, 2020
    #12

  13. SteveKouts

    SteveKouts

    Joined:
    Aug 23, 2012
    Posts:
    76
    Im having this issue right now what the hell is going on?? In the middle of trying to resolve android gradle issues and now this is completely not working and cant sign into my account anywhere or do a build. This is beyond ridiculous and frustrating. trying to find a fix for android not building for weeks and now this. Im at my wits end with this crap.
     
    SteveKouts, May 23, 2021
    #13

  14. stroibot

    stroibot

    Joined:
    Feb 15, 2017
    Posts:
    90
    I think that all of the Unity servers are down. I just tried to add TFA to my Unity account and was wondering why SMS was not send.
     
    stroibot, May 23, 2021
    #14
    SteveKouts likes this.

  15. stroibot

    stroibot

    Joined:
    Feb 15, 2017
    Posts:
    90
    I still can't get an SMS to activate TFA. Any news on that?
     
    stroibot, May 24, 2021
    #15
    SteveKouts likes this.

  16. SteveKouts

    SteveKouts

    Joined:
    Aug 23, 2012
    Posts:
    76
    Services is up now for me should be working.
     
    SteveKouts, May 24, 2021
    #16

  17. stroibot

    stroibot

    Joined:
    Feb 15, 2017
    Posts:
    90
    But I still can't get an SMS, damn
     
    stroibot, May 25, 2021
    #17
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