Search Unity

  1. Unity 2020.2 has been released.
    Dismiss Notice
  2. Good news ✨ We have more Unite Now videos available for you to watch on-demand! Come check them out and ask our experts any questions!
    Dismiss Notice

When trying to install Unity from Unity Hub, it disappears while installing.

Discussion in 'Unity Hub' started by smixqse, Aug 18, 2019.

  1. smixqse

    smixqse

    Joined:
    May 17, 2018
    Posts:
    1
    I'm using Windows 10, and when trying to download the latest stable version of Unity from the hub, it starts downloading but after some time the download just disappears. What could be happening?
     
    xskyhigh12, tugce-akkoc and hamsunity like this.
  2. Royyan

    Royyan

    Joined:
    Sep 27, 2018
    Posts:
    1
    I'm having the same problem, previously no problem when editors were in sd card, now i change location to D drive and editors won't install from unity hub, it just disappear after download is finished. Any solutions?
     
    xskyhigh12, tugce-akkoc and hamsunity like this.
  3. twoshoedlou

    twoshoedlou

    Joined:
    Jun 25, 2016
    Posts:
    2
  4. hamsunity

    hamsunity

    Joined:
    Mar 31, 2020
    Posts:
    1
    Same issue.

    Any update on this issue?
     
    xskyhigh12 and tugce-akkoc like this.
  5. zombie_pope

    zombie_pope

    Joined:
    Apr 3, 2020
    Posts:
    1
    I experienced this when installing on a non-admin account on my Mac. It was because the Settings (Gear Icon) -> Unity Editors Folder was set to a location the current user did not have permissions for. Changing the value of this property to a folder the user could write to solved the problem.
     
  6. Phoryan2

    Phoryan2

    Joined:
    Jun 9, 2018
    Posts:
    2
    I am having the same problem too,but where does it give you the option to choose the file to download in?
     
    xskyhigh12 likes this.
  7. coldfire421

    coldfire421

    Joined:
    Nov 20, 2018
    Posts:
    1
    I'm having the same issue. It happen when the download is interrupted. It seems like Unity hub is automatically remove in progress download that is already discontinued due to some connection lost. If you want to re-create this issue try to remove your LAN cable or disconnect from your WIFI during in the middle of downloading and see what will happen.
     
    xskyhigh12 likes this.
  8. jeremy_gram

    jeremy_gram

    Joined:
    Jun 21, 2018
    Posts:
    14
    Why is this still a problem? :( The whole point of Unity Hub is to make managing Unity installations easier, yet I continually find myself using the old non-Hub installers because it is so unreliable. Sad.
     
    xskyhigh12 likes this.
  9. jeremy_gram

    jeremy_gram

    Joined:
    Jun 21, 2018
    Posts:
    14
    xskyhigh12 likes this.
  10. Ellaya

    Ellaya

    Joined:
    Aug 21, 2019
    Posts:
    1
    I have the same issue and the worst thing is that once installation is finished it disappears but my Mac hd disk space diminished like it was downloaded and is somewhere on the disk....Its awful. Can someone help to resolve it?
     
    Jean-Pif and xskyhigh12 like this.
  11. KrisAppuGames

    KrisAppuGames

    Joined:
    Jul 14, 2020
    Posts:
    1
    Having the same issue. Tried downloading both beta of 2020 version and final of 2019 version.
     
    xskyhigh12 likes this.
  12. willgrain01

    willgrain01

    Joined:
    Jul 15, 2020
    Posts:
    1
    Also having the same problem. Going to Installs and within moments of the download icon appearing it simply disappears. Has anybody got any other suggestions that I could try?
     
    Jean-Pif and xskyhigh12 like this.
  13. kommemo

    kommemo

    Joined:
    Jun 10, 2020
    Posts:
    1
    I have the same issue when I try to install 2019.4.4f1 on my Mac.
     
    xskyhigh12 and felix10002 like this.
  14. Deleted User

    Deleted User

    Guest

    same problem as all of you
     
    xskyhigh12 likes this.
  15. fearfreed

    fearfreed

    Joined:
    Jul 28, 2020
    Posts:
    1
    same problem as well !!!!!!!!!!
     
    xskyhigh12 likes this.
  16. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
  17. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
  18. Gennady

    Gennady

    Unity Technologies

    Joined:
    Mar 30, 2015
    Posts:
    8
    Hi there :)

    It would be really helpful if you could share the logs. Could you please attach them here or share somewhere else, so we can take a look?

    And few more questions:
    1. Are you using account with admin privileges?
    2. Are you able to reproduce this using latest version of the HUB (2.4.0-beta.2)?

    Thanks for your answers!
     
  19. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
    I posted mine here https://forum.unity.com/threads/new-editors-dont-get-installed-through-unity-hub.945563/
     
  20. CreationsPD

    CreationsPD

    Joined:
    May 12, 2019
    Posts:
    5
    PIA to install any version of unity. This seems to have become worse with versions of unity hub.

    I do NOT install any modules during installation as this only compounds the chances of a problem.
    Monitoring the temporary download folder, the hub just stops downloading the install file randomly at any random point. It then tries to run the incomplete download with an obvious failure(This might be me remembering older versions of hub, new hub complains about crypto failure).
    When you try installing enough times, it eventually lucks out and grabs the complete file (This usually takes a WHOLE day of trying and trying and trying). Thankfully have unlimited internet.
    Once unity is installed, you then add each individual module at a time dealing with the same risks (Android SDK module is another big high chance requiring many frustrating attempted failures)

    My internet may be slow at 15mbps but it has 0% packet loss (and yes, I am wired). I have no download issues in any other programs. I can download the unity installation directly from the website all day long without issue. The only problem with the manual installation is how to add modules like webgl and android sdk, etc... after the fact. I have tried, but can never get rid of the message android sdk version not matched.

    So for whatever reason, the unity hub itself is not grabbing the full download files. This is the same for multiple unity versions 2019.x and 2020.x. Appears to be a problem directly with how unity hub handles its downloads.

    1) Running as Admin does not change anything
    2) Tried the 2.4.0-beta.2 today, and trying to install unity 2020.1.1f1 4 out of 4 times it comes back with installation Failed. (It at least has a message box that stays now). Its looking like the same problem as unity hub 2.3.2 and I think some previous versions as well.

    {"moduleName":"App","level":"info","message":"[ 'Checking arguments for Windows custom URI scheme' ]","timestamp":"2020-08-07T05:12:47.227Z"}
    {"moduleName":"App","level":"info","message":"[ 'No custom URI argument found' ]","timestamp":"2020-08-07T05:12:47.228Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub version: 2.4.0-beta.2' ]","timestamp":"2020-08-07T05:12:47.233Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]","timestamp":"2020-08-07T05:12:47.233Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Intel(R) Core(TM) i7-8086K CPU @ 4.00GHz; Windows 10 (10.0.0) 64bit' ]","timestamp":"2020-08-07T05:12:47.238Z"}
    {"moduleName":"HubSettings","level":"info","message":"[ { cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n hubConfigInterval: 3600000,\n releasesRefreshInterval: 3600000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500,\n downloadRequestTimeout: 30000,\n globalConfigFolder: 'C:\\\\ProgramData\\\\Unity\\\\config' } ]","timestamp":"2020-08-07T05:12:47.246Z"}
    {"moduleName":"CloudConfig","level":"info","message":"[ 'Cloud Config endpoint: https://public-cdn.cloud.unity3d.com/config/production' ]","timestamp":"2020-08-07T05:12:47.246Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub process is running in User mode' ]","timestamp":"2020-08-07T05:12:47.265Z"}
    {"moduleName":"LocalConfig","level":"info","message":"[ 'Local Config endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/hubConfig.json' ]","timestamp":"2020-08-07T05:12:47.489Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.491Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Done init' ]","timestamp":"2020-08-07T05:12:47.493Z"}
    {"moduleName":"Download","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.493Z"}
    {"moduleName":"EditorManager","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.494Z"}
    {"moduleName":"Releases","level":"info","message":"[ 'Releases endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/releases-win32.json' ]","timestamp":"2020-08-07T05:12:47.494Z"}
    {"moduleName":"EditorList","level":"info","message":"[ 'init' ]","timestamp":"2020-08-07T05:12:47.496Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"[ '7 out of 7 valid paths found in path: C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.0f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.0f3\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.0f5\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.13f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.2f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.7f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.498Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.4.3f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.499Z"}
    {"moduleName":"InstalledEditorLocation","level":"warn","message":"[ 'Failed to read from C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.3.0f1\\\\modules.json, using fallback release info' ]","timestamp":"2020-08-07T05:12:47.499Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"[ '2 out of 2 valid paths found in path: C:\\\\Unity' ]","timestamp":"2020-08-07T05:12:47.500Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Unity\\\\2019.4.4f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.500Z"}
    {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Unity\\\\2020.1.0f1\\\\modules.json' ]","timestamp":"2020-08-07T05:12:47.500Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"[ '0 located Editors found in storage' ]","timestamp":"2020-08-07T05:12:47.502Z"}
    {"moduleName":"EditorApp","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.505Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.505Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.541Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'uninitialized --> initializing' ]","timestamp":"2020-08-07T05:12:47.541Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'License initialized' ]","timestamp":"2020-08-07T05:12:47.567Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'initializing --> licenseValid' ]","timestamp":"2020-08-07T05:12:47.567Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'New license verified' ]","timestamp":"2020-08-07T05:12:47.567Z"}
    {"moduleName":"learnContentService","level":"info","message":"[ 'Learn content endpoint: https://learn.unity.com/api/learn/hublist' ]","timestamp":"2020-08-07T05:12:47.567Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:47.568Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged in' ]","timestamp":"2020-08-07T05:12:47.815Z"}
    {"moduleName":"BetaBuildConfig","level":"error","message":"[ { Error: Request failed with status code 404\n at createError (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\axios\\lib\\core\\createError.js:16:15)\n at settle (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\axios\\lib\\core\\settle.js:18:12)\n at IncomingMessage.handleStreamEnd (C:\\Program Files\\Unity Hub\\resources\\app.asar\\node_modules\\axios\\lib\\adapters\\http.js:202:11)\n at IncomingMessage.emit (events.js:199:15)\n at IncomingMessage.EventEmitter.emit (domain.js:469:20)\n at endReadableNT (_stream_readable.js:1141:12)\n at processTicksAndRejections (internal/process/task_queues.js:81:17)\n config:\n { adapter: [Function: httpAdapter],\n transformRequest: [Object],\n transformResponse: [Object],\n timeout: 0,\n xsrfCookieName: 'XSRF-TOKEN',\n xsrfHeaderName: 'X-XSRF-TOKEN',\n maxContentLength: -1,\n validateStatus: [Function: validateStatus],\n headers: [Object],\n proxy: false,\n method: 'get',\n url:\n 'https://public-cdn.cloud.unity3d.com/hub/prod/betaConfig.json',\n data: undefined },\n request:\n ClientRequest {\n _events: [Object],\n _eventsCount: 6,\n _maxListeners: undefined,\n outputData: [],\n outputSize: 0,\n writable: true,\n _last: true,\n chunkedEncoding: false,\n shouldKeepAlive: false,\n useChunkedEncodingByDefault: false,\n sendDate: false,\n _removedConnection: false,\n _removedContLen: false,\n _removedTE: false,\n _contentLength: 0,\n _hasBody: true,\n _trailer: '',\n finished: true,\n _headerSent: true,\n socket: [TLSSocket],\n connection: [TLSSocket],\n _header:\n 'GET /hub/prod/betaConfig.json HTTP/1.1\\r\\nAccept: application/json, text/plain, */*\\r\\nUser-Agent: axios/0.18.1\\r\\nHost: public-cdn.cloud.unity3d.com\\r\\nConnection: close\\r\\n\\r\\n',\n _onPendingData: [Function: noopPendingOutput],\n agent: [BoundHttpsProxyAgent],\n socketPath: undefined,\n method: 'GET',\n path: '/hub/prod/betaConfig.json',\n _ended: true,\n res: [IncomingMessage],\n aborted: false,\n timeoutCb: null,\n upgradeOrConnect: false,\n parser: null,\n maxHeadersCount: null,\n _redirectable: [Writable],\n [Symbol(isCorked)]: false,\n [Symbol(outHeadersKey)]: [Object] },\n response:\n { status: 404,\n statusText: 'Not Found',\n headers: [Object],\n config: [Object],\n request: [ClientRequest],\n data:\n '<html>\\n<head><title>404 Not Found</title></head>\\n<body>\\n<h1>404 Not Found</h1>\\n<ul>\\n<li>Code: NoSuchKey</li>\\n<li>Message: The specified key does not exist.</li>\\n<li>Key: hub/prod/betaConfig.json</li>\\n<li>RequestId: 450F52F737B85B54</li>\\n<li>HostId: HeeLE5GjLHngS80m6fe+jvajz6cgmd9/DYQpnAbmyR+A/hoTUATqEQwlvYM37197MQ7fHLDvBpQ=</li>\\n</ul>\\n<hr/>\\n</body>\\n</html>\\n' } } ]","timestamp":"2020-08-07T05:12:47.889Z"}
    {"moduleName":"AutoUpdater","level":"warn","message":"[ 'Missing update server path' ]","timestamp":"2020-08-07T05:12:47.890Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Checking for hub updates' ]","timestamp":"2020-08-07T05:12:47.890Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Checking for update' ]","timestamp":"2020-08-07T05:12:47.891Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'No update available' ]","timestamp":"2020-08-07T05:12:48.057Z"}
    {"moduleName":"RestServer","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.057Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: license.change' ]","timestamp":"2020-08-07T05:12:48.057Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.opened' ]","timestamp":"2020-08-07T05:12:48.057Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.create' ]","timestamp":"2020-08-07T05:12:48.057Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.createTemp' ]","timestamp":"2020-08-07T05:12:48.058Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.openedFromCloud' ]","timestamp":"2020-08-07T05:12:48.058Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: main-window.change' ]","timestamp":"2020-08-07T05:12:48.058Z"}
    {"moduleName":"WebSocketService","level":"info","message":"[ 'starting listening for request' ]","timestamp":"2020-08-07T05:12:48.060Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.060Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'IPC Server Unity-hubIPCService started' ]","timestamp":"2020-08-07T05:12:48.061Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.062Z"}
    {"moduleName":"WindowManager","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.064Z"}
    {"moduleName":"SignInWindow","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.064Z"}
    {"moduleName":"CloudAnalytics","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.064Z"}
    {"moduleName":"ListStorage","level":"info","message":"[ '0 located items found in storage' ]","timestamp":"2020-08-07T05:12:48.092Z"}
    {"moduleName":"NetworkInterceptors","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.093Z"}
    {"moduleName":"TrayMenu","level":"info","message":"[ 'Init' ]","timestamp":"2020-08-07T05:12:48.093Z"}
    {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'hadOnboarding is false' ]","timestamp":"2020-08-07T05:12:48.115Z"}
    {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'Getting initial route for Main Window' ]","timestamp":"2020-08-07T05:12:48.115Z"}
    {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'Loading default page' ]","timestamp":"2020-08-07T05:12:48.248Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'IPC Server Unity-hubInstallServer started' ]","timestamp":"2020-08-07T05:13:05.834Z"}
    {"moduleName":"UnityIPCServerPlatform","level":"info","message":"[ 'spawn elevated child process to Unity-hubInstallServer' ]","timestamp":"2020-08-07T05:13:05.834Z"}
    {"moduleName":"UnityIPCServerPlatform","level":"info","message":"[ 'elevate \"C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe\" -- --winInstaller' ]","timestamp":"2020-08-07T05:13:05.834Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubInstallServer!' ]","timestamp":"2020-08-07T05:13:09.735Z"}
    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2020.1.1f1: starting' ]","timestamp":"2020-08-07T05:13:09.736Z"}
    {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster is empty, nothing to start' ]","timestamp":"2020-08-07T05:13:09.736Z"}
    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2020.1.1f1: end event for cluster' ]","timestamp":"2020-08-07T05:13:09.736Z"}
    {"moduleName":"installServiceBootstrap","level":"info","message":"[ 'start install sub process' ]","timestamp":"2020-08-07T05:13:09.728Z"}
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-08-07T05:13:09.733Z"}
    {"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://download.unity3d.com/downlo...64EditorInstaller/UnitySetup64-2020.1.1f1.exe to C:\\\\Users\\\\User\\\\AppData\\\\Local\\\\Temp\\\\unityhub-af4d0770-d86c-11ea-9b94-4f2087ad042a\\\\UnitySetup64-2020.1.1f1.exe' ]","timestamp":"2020-08-07T05:13:09.996Z"}
    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2020.1.1f1: downloads starting, total size: 1.70GB)' ]","timestamp":"2020-08-07T05:13:09.999Z"}
    {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while downloading https://download.unity3d.com/downlo...64EditorInstaller/UnitySetup64-2020.1.1f1.exe Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-08-07T05:15:11.199Z"}
    {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while checking progress of https://download.unity3d.com/downlo...64EditorInstaller/UnitySetup64-2020.1.1f1.exe Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-08-07T05:15:11.199Z"}
    {"moduleName":"EditorDownloader","level":"warn","message":"[ 'Editor Downloader 2020.1.1f1: Failed to download the Editor, stopping all pending module downloads' ]","timestamp":"2020-08-07T05:15:11.199Z"}
    {"moduleName":"EditorDownloader","level":"warn","message":"[ 'Download error: Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-08-07T05:15:11.199Z"}
    {"moduleName":"Download","level":"warn","message":"[ 'Editor downloader 2020.1.1f1 critical error, failed to download the Editor, warning the whole App' ]","timestamp":"2020-08-07T05:15:11.200Z"}
    {"moduleName":"Download","level":"warn","message":"[ 'Error: Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-08-07T05:15:11.200Z"}
    {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Download Cluster cluster-2020.1.1f1: Canceled' ]","timestamp":"2020-08-07T05:15:11.269Z"}
    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2020.1.1f1: Canceled' ]","timestamp":"2020-08-07T05:15:11.270Z"}
    {"moduleName":"DownloadManager","level":"warn","message":"[ 'Could not download from https://download.unity3d.com/downlo...64EditorInstaller/UnitySetup64-2020.1.1f1.exe to C:\\\\Users\\\\User\\\\AppData\\\\Local\\\\Temp\\\\unityhub-af4d0770-d86c-11ea-9b94-4f2087ad042a\\\\UnitySetup64-2020.1.1f1.exe Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 909006200:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n909006200:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-08-07T05:15:11.270Z"}
     
    Last edited: Aug 7, 2020
  21. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
    Trying to install the 2019.3.0f 6 Editor through Unity Hub 2.2.2
    - It completes the installation bar, but then disappears from the Unity Hub UI.
    - Relaunching Unity Hub shows the Editor in the installs tab, but it is in the constant "Installing" status.
    - The "2019.3.0f6" folder was created, but is empty.

    My account has admin priviliges and my hub is in version 2.3.2

    Code (CSharp):
    1. {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-07-31T04:40:16.893Z"}
    2. {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-07-31T04:40:16.893Z"}
    3. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-07-31T04:42:07.927Z"}
    4. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-07-31T04:42:07.931Z"}
    5. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-07-31T04:42:07.931Z"}
    6. {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-ee819710-d2e7-11ea-8767-6fecc91d0b21\\\\UnitySetup64-2020.1.0f1.exe /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1' ]","timestamp":"2020-07-31T04:42:07.932Z"}
    7. {"moduleName":"UnityInstallStepsWindows","level":"warn","message":"[ { Error: spawn cmd.exe ENOENT\n at Process.ChildProcess._handle.onexit (internal/child_process.js:246:19)\n at onErrorNT (internal/child_process.js:429:16)\n at processTicksAndRejections (internal/process/task_queues.js:81:17)\n errno: 'ENOENT',\n code: 'ENOENT',\n syscall: 'spawn cmd.exe',\n path: 'cmd.exe',\n spawnargs:\n [ '/d',\n '/s',\n '/c',\n '\"\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-ee819710-d2e7-11ea-8767-6fecc91d0b21\\\\UnitySetup64-2020.1.0f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1\"' ],\n cmd:\n '\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-ee819710-d2e7-11ea-8767-6fecc91d0b21\\\\UnitySetup64-2020.1.0f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1' } ]","timestamp":"2020-07-31T04:42:07.940Z"}
    8.  
    9. {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-08-04T23:57:16.386Z"}
    10. {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-08-04T23:57:16.387Z"}
    11. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-08-04T23:58:57.362Z"}
    12. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-08-04T23:58:57.364Z"}
    13. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-08-04T23:58:57.365Z"}
    14. {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-3966e680-d6ae-11ea-9edd-81ada708edd0\\\\UnitySetup64-2020.1.0f1.exe /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1' ]","timestamp":"2020-08-04T23:58:57.365Z"}
    15. {"moduleName":"UnityInstallStepsWindows","level":"warn","message":"[ { Error: spawn cmd.exe ENOENT\n at Process.ChildProcess._handle.onexit (internal/child_process.js:246:19)\n at onErrorNT (internal/child_process.js:429:16)\n at processTicksAndRejections (internal/process/task_queues.js:81:17)\n errno: 'ENOENT',\n code: 'ENOENT',\n syscall: 'spawn cmd.exe',\n path: 'cmd.exe',\n spawnargs:\n [ '/d',\n '/s',\n '/c',\n '\"\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-3966e680-d6ae-11ea-9edd-81ada708edd0\\\\UnitySetup64-2020.1.0f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1\"' ],\n cmd:\n '\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-3966e680-d6ae-11ea-9edd-81ada708edd0\\\\UnitySetup64-2020.1.0f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1' } ]","timestamp":"2020-08-04T23:58:57.373Z"}
     
  22. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
    I tried installing using Unity Hub 2.4.0-beta.2, but it came back as an error saying "Installation failed. Something went wrong while trying to install 2020.1.1f1"
     
  23. Gennady

    Gennady

    Unity Technologies

    Joined:
    Mar 30, 2015
    Posts:
    8
    Hey, as I can see in the log, something wrong with your cache. Hub tries to install 2020.1.1f1, while you installing 2019:

    Code (CSharp):
    1. {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-3966e680-d6ae-11ea-9edd-81ada708edd0\\\\UnitySetup64-2020.1.0f1.exe /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.0f1' ]","timestamp":"2020-08-04T23:58:57.365Z"}

    Could you please try to delete everything under C:\Users\zSkyl\AppData\Local\Temp\ and install the Editor?

    Some more questions:

    1.I assume that you tried to install 20.20.1.0f1 previously, correct?
    2. Did you try to reinstall the HUB?

    Thanks!
     
  24. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
    I tried to delete everything from Temp and reinstalled Unity Hub 2.3.2, but the same happened.

    I noticed that a new folder called "unityhub-88334fc0-d8f6-11ea-a0b5-5fe5c585da7d" got made in the temp folder with everything I needed inside, like the UnitySetup64-2020.1.1f1.exe, UnitySetup-Android-Support-for-Editor-2020.1.1f1.exe and sdk, ndk and jdk as zip-files. But after executing the UnitySetup64 and the UnitySetup-Android, the "C:\Program Files\Unity\Hub\Editor\2020.1.0f1 Old\Data\PlaybackEngines\AndroidPlayer" folder still didn't have any sdk, ndk and jdk folders that are needed. And I don't know how to import the folders correctly from the zip files so that Unity can use them. When trying to extract the zip files, I am met with many "file-path length too long" errors, and I imagine renaming the files would just mess everything up.

    Code (CSharp):
    1. {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'disconnected from Unity-hubInstallServer' ]","timestamp":"2020-08-07T09:55:22.636Z"}
    2. {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-08-07T21:11:39.176Z"}
    3. {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-08-07T21:11:39.177Z"}
    4. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-08-07T21:16:49.184Z"}
    5. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-08-07T21:16:49.191Z"}
    6. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-08-07T21:16:49.192Z"}
    7. {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-959b0030-d8f2-11ea-949e-f7f4f24c65e0\\\\UnitySetup64-2020.1.1f1.exe /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.1f1' ]","timestamp":"2020-08-07T21:16:49.194Z"}
    8. {"moduleName":"UnityInstallStepsWindows","level":"warn","message":"[ { Error: spawn cmd.exe ENOENT\n      at Process.ChildProcess._handle.onexit (internal/child_process.js:246:19)\n      at onErrorNT (internal/child_process.js:429:16)\n      at processTicksAndRejections (internal/process/task_queues.js:81:17)\n    errno: 'ENOENT',\n    code: 'ENOENT',\n    syscall: 'spawn cmd.exe',\n    path: 'cmd.exe',\n    spawnargs:\n     [ '/d',\n       '/s',\n       '/c',\n       '\"\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-959b0030-d8f2-11ea-949e-f7f4f24c65e0\\\\UnitySetup64-2020.1.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.1f1\"' ],\n    cmd:\n     '\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-959b0030-d8f2-11ea-949e-f7f4f24c65e0\\\\UnitySetup64-2020.1.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.1f1' } ]","timestamp":"2020-08-07T21:16:49.220Z"}
    9. {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'disconnected from Unity-hubInstallServer' ]","timestamp":"2020-08-07T21:18:16.537Z"}
    10.  
    11. {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-08-07T21:39:54.672Z"}
    12. {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-08-07T21:39:54.673Z"}
    13. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-08-07T21:45:12.021Z"}
    14. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-08-07T21:45:12.027Z"}
    15. {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-08-07T21:45:12.028Z"}
    16. {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-88334fc0-d8f6-11ea-a0b5-5fe5c585da7d\\\\UnitySetup64-2020.1.1f1.exe /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.1f1' ]","timestamp":"2020-08-07T21:45:12.030Z"}
    17. {"moduleName":"UnityInstallStepsWindows","level":"warn","message":"[ { Error: spawn cmd.exe ENOENT\n      at Process.ChildProcess._handle.onexit (internal/child_process.js:246:19)\n      at onErrorNT (internal/child_process.js:429:16)\n      at processTicksAndRejections (internal/process/task_queues.js:81:17)\n    errno: 'ENOENT',\n    code: 'ENOENT',\n    syscall: 'spawn cmd.exe',\n    path: 'cmd.exe',\n    spawnargs:\n     [ '/d',\n       '/s',\n       '/c',\n       '\"\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-88334fc0-d8f6-11ea-a0b5-5fe5c585da7d\\\\UnitySetup64-2020.1.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.1f1\"' ],\n    cmd:\n     '\"C:\\\\Users\\\\zSkyl\\\\AppData\\\\Local\\\\Temp\\\\unityhub-88334fc0-d8f6-11ea-a0b5-5fe5c585da7d\\\\UnitySetup64-2020.1.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.1f1' } ]","timestamp":"2020-08-07T21:45:12.055Z"}
     
  25. unity_s5W1nV8HaTHcfw

    unity_s5W1nV8HaTHcfw

    Joined:
    Aug 8, 2020
    Posts:
    1
    Thx
     
  26. Gennady

    Gennady

    Unity Technologies

    Joined:
    Mar 30, 2015
    Posts:
    8
    Just to be on the same page - you are trying to install 2020, not 2019, correct?

    Asking that, because originally you wrote
     
  27. xskyhigh12

    xskyhigh12

    Joined:
    Nov 18, 2018
    Posts:
    11
    Yes. I am currently trying to install 2020. The original post was from february where I tried to install 2019. I forgot to change it after copy-pasting
     
  28. Blastingcows

    Blastingcows

    Joined:
    Aug 14, 2020
    Posts:
    1
    I am using a MacBook Pro and I am trying to download Unity for the first time. I have the same issues as these people do. I am still a beginner coder and not super smart with computers so do you know an easy solution to this? Or is this a new problem that you have yet to solve?
     
  29. DeniseTench

    DeniseTench

    Joined:
    Aug 24, 2020
    Posts:
    1
    I am having this issue too!! I just spent six hours or more loading the install and it has disappeared for the second time! What is the solution??
     
  30. Cemaprjl

    Cemaprjl

    Joined:
    May 2, 2016
    Posts:
    1
    I had the same problem until now. Only thing is changed is wi-fi adapter.
    My very old D-link dwa140 (300mbit/s) has died.
    I've bought a new one adapter for a 633mbit/s and now it works great.
     
  31. ebicoreoz

    ebicoreoz

    Joined:
    Aug 29, 2020
    Posts:
    2
    Here are the logs for my computer.
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-08-28T05:02:02.036Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-08-28T05:02:02.041Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-08-28T06:43:38.422Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-08-28T06:43:39.059Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-08-28T06:43:39.060Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\TOBYSC~1\\\\AppData\\\\Local\\\\Temp\\\\unityhub-c433d9c0-e8f7-11ea-bbf3-73ff20523879\\\\UnitySetup64-2019.4.9f1.exe /S /D=D:\\\\2019.4.9f1' ]","timestamp":"2020-08-28T06:43:39.065Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'afterEditorInstallation' ]","timestamp":"2020-08-28T08:10:27.159Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'Check DotNet Core Prerequisites, os release',\n [ '10', '0', '18362' ] ]","timestamp":"2020-08-28T08:10:27.170Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'major', 10, 'minor', 0 ]","timestamp":"2020-08-28T08:10:27.177Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'shouldInstallKB2999226: ',\n false,\n 'shouldInstallKB2533623: ',\n false ]","timestamp":"2020-08-28T08:10:27.177Z"}
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-08-31T05:01:58.667Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-08-31T05:01:58.669Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-08-31T05:09:32.702Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-08-31T05:09:32.791Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-08-31T05:09:32.792Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\TOBYSC~1\\\\AppData\\\\Local\\\\Temp\\\\unityhub-193c2980-eb47-11ea-9725-cbd8c5b45330\\\\UnitySetup64-2018.4.26f1.exe /S /D=D:\\\\2018.4.26f1' ]","timestamp":"2020-08-31T05:09:32.797Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'afterEditorInstallation' ]","timestamp":"2020-08-31T08:33:40.175Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'Check DotNet Core Prerequisites, os release',\n [ '10', '0', '18362' ] ]","timestamp":"2020-08-31T08:33:40.196Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'major', 10, 'minor', 0 ]","timestamp":"2020-08-31T08:33:40.202Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'shouldInstallKB2999226: ',\n false,\n 'shouldInstallKB2533623: ',\n false ]","timestamp":"2020-08-31T08:33:40.203Z"}
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-09-03T07:42:47.992Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-09-03T07:42:47.993Z"}
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-09-08T13:00:18.746Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-09-08T13:00:18.747Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-09-08T13:06:25.833Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-09-08T13:06:25.966Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-09-08T13:06:25.967Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\TOBYSC~1\\\\AppData\\\\Local\\\\Temp\\\\unityhub-3f1efb90-f1d3-11ea-b1a9-3b074232afab\\\\UnitySetup64-2020.1.4f1.exe /S /D=D:\\\\Unity Editor\\\\2020.1.4f1' ]","timestamp":"2020-09-08T13:06:25.969Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'disconnected from Unity-hubInstallServer' ]","timestamp":"2020-09-08T13:47:18.134Z"}
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-09-09T08:32:35.005Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-09-09T08:32:35.006Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-09-09T08:39:22.531Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-09-09T08:39:22.558Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-09-09T08:39:22.560Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\TOBYSC~1\\\\AppData\\\\Local\\\\Temp\\\\unityhub-02cb9d70-f277-11ea-93e0-219a67f19e74\\\\UnitySetup64-2020.1.4f1.exe /S /D=D:\\\\Unity Editor\\\\2020.1.4f1' ]","timestamp":"2020-09-09T08:39:22.563Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'afterEditorInstallation' ]","timestamp":"2020-09-09T10:26:13.350Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'Check DotNet Core Prerequisites, os release',\n [ '10', '0', '18362' ] ]","timestamp":"2020-09-09T10:26:13.356Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'major', 10, 'minor', 0 ]","timestamp":"2020-09-09T10:26:13.357Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'shouldInstallKB2999226: ',\n false,\n 'shouldInstallKB2533623: ',\n false ]","timestamp":"2020-09-09T10:26:13.357Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'disconnected from Unity-hubInstallServer' ]","timestamp":"2020-09-09T11:50:54.027Z"}
    {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-09-09T11:51:59.445Z"}
    {"moduleName":"UnityIPCClient","level":"debug","message":"[ 'connecting to IPC Server Unity-hubInstallServer' ]","timestamp":"2020-09-09T11:51:59.446Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'beforeEditorInstallation' ]","timestamp":"2020-09-09T11:58:23.177Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'execInstaller' ]","timestamp":"2020-09-09T11:58:24.205Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"debug","message":"[ 'installFromExe' ]","timestamp":"2020-09-09T11:58:24.207Z"}
    {"moduleName":"UnityInstallStepsWindows","level":"info","message":"[ 'install C:\\\\Users\\\\TOBYSC~1\\\\AppData\\\\Local\\\\Temp\\\\unityhub-de286e00-f292-11ea-b7df-3d4802831d2c\\\\UnitySetup64-2020.1.4f1.exe /S /D=D:\\\\Unity Editor\\\\2020.1.4f1' ]","timestamp":"2020-09-09T11:58:24.208Z"}
     
  32. true_warlock

    true_warlock

    Joined:
    Aug 2, 2019
    Posts:
    21
    Yup. Still broken, no fixes even though it says it has been resolved. Its all versions through the latest hubs and the website itself needs to be overhauled. It does not matter if you are using PC, MAC or whatever. The whole thing is a broken mess. With Unity's Budget you would think this would have been addressed sooner. I will give it two more days since many of us have been waiting for weeks or longer. If not I will inform my community of Gamers and Volunteer Developers for our community supported and sponsored project that due to these on going unresolved issues and false information of fixes that are not fixed, that we will be changing to a competitor's service that actually does get on the ball with fixing issues. It is unfortunate this nonsense continues to occur as I use to really enjoy working with the engine. 2 days or good luck with 'striving to improve Unity's reputation.'
     
  33. vrman3dfcc

    vrman3dfcc

    Joined:
    Nov 9, 2017
    Posts:
    4
    Thanks Gennady,
    Deleting the temp directory contents did it for me (finally lol). I'll be nice, but clearly tons of us run into this, perhaps a Hub patch is in order?
     
  34. Adam_is_learning_all_the_time

    Adam_is_learning_all_the_time

    Joined:
    Jun 29, 2016
    Posts:
    8
    Hi everyone, I'm following these steps including the deleted temp files, but I just spotted that the hub flashed quickly "incomplete or corrupted download file". Has anyone had this experience and made it past this hurdle at all? Thanks for your time. :)

    Edit: Hub 2.4.2, trying to install Unity 2020.1.10f1. I've uninstalled Unity Hub, all Unity versions, Visual Studio Community, cleared temp files, then restarted.
     
  35. dakshkeshari2008

    dakshkeshari2008

    Joined:
    Nov 20, 2020
    Posts:
    1
    Help Me Unity or is there anyother way to download editor!!
     
  36. F0rmed6

    F0rmed6

    Joined:
    Apr 6, 2020
    Posts:
    2
    If you are downloading unity from a school protected thing that is the problem one idea to fix your issues is to reinstall the unity hub from the official site then download the new unity version
     
  37. F0rmed6

    F0rmed6

    Joined:
    Apr 6, 2020
    Posts:
    2
    Last edited: Dec 5, 2020
  38. lexrudolf06

    lexrudolf06

    Joined:
    Dec 22, 2020
    Posts:
    1
    Remember that you need to choose a location where the Unity folder will be!
     
unityunity