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Vuforia AR crashes when hit play button on Mac

Discussion in 'Vuforia' started by unity_Y7RuITio7Squ9Q, Feb 6, 2019.

  1. unity_Y7RuITio7Squ9Q

    unity_Y7RuITio7Squ9Q

    Joined:
    Feb 6, 2019
    Posts:
    1
    Hi, I've been trying to setup the Vuforia environment in Unity, as far as I know for MacBook users Vuforia comes with the latest updates in Unity.

    So I made a scene where there's an ARCamera set to the FaceTime HD Camera, an image and a cube.

    upload_2019-2-6_11-48-0.png

    I thought it could be because the FaceTime HD camera is not allowed to use in unity, so I tried with another webcam and yet the result is the same.

    My laptop is a MacBook Pro 2018 running on Mojave 10.14.3 with Unity 2018.3.4
     
    Last edited: Feb 6, 2019
    unity_Y7RuITio7Squ9Q, Feb 6, 2019
    #1

  2. teissonfroes

    teissonfroes

    Joined:
    Oct 20, 2018
    Posts:
    1
    Hi,

    Did you reach some solution? I'm have same problem..
     
    teissonfroes, May 27, 2019
    #2

  3. peteracnelson

    peteracnelson

    Joined:
    May 18, 2015
    Posts:
    1
    What teissonfroes said. I have the same problem.
     
    peteracnelson, Jun 1, 2019
    #3

  4. artegaa

    artegaa

    Joined:
    Nov 7, 2019
    Posts:
    1
    Hi, did anyone of you find a solution for this problem? I got the same now with Unity 2019.2 on Mac with Catalina.
     
    artegaa, Nov 7, 2019
    #4

  5. Sika_MC

    Sika_MC

    Vuforia

    Joined:
    Jul 17, 2019
    Posts:
    96
    Hi @artegaa , Some issues where linked to Unity not having access to the camera. Could you please go to System preferences-> Security&Privacy -> Camera -> Make sure Unity/ Unity Hub is selected.
    Thank you.
    Vuforia Engine Support
     
    Sika_MC, Nov 13, 2019
    #5

  6. Seb_0

    Seb_0

    Joined:
    Nov 13, 2019
    Posts:
    4
    Same here :(
    MacOS Mojave, latest Unity 2019.2.12f1 / Vuforia 8.5.9.

    Unity + Unity Hub are selected in the Security & Privacy.
    Happened with FaceTime HD Camera as well as a random USB webcam.

    I cannot play a scene if Vuforia is enabled in the project.
     
    Seb_0, Nov 13, 2019
    #6

  7. Seb_0

    Seb_0

    Joined:
    Nov 13, 2019
    Posts:
    4
    After a few tries, I uninstalled Unity once more and reinstalled. It finally worked.

    At the end I am on MacOS Catalina, I switched the OS language to english, no idea what did the trick
     
    Seb_0, Nov 26, 2019
    #7
    LajSa likes this.

  8. Rafaelski

    Rafaelski

    Joined:
    May 1, 2019
    Posts:
    12
    Hello!
    There is no that option on System Preferences.
    General - FileVault - Firewall - Privacy

    Then, inside Privacy:
    Location - Contacts - Calendar - Notes - Accessibility - Analysis
     

    Attached Files:

    Rafaelski, Dec 3, 2019
    #8

  9. agpatel0007

    agpatel0007

    Joined:
    Aug 21, 2014
    Posts:
    14
    Found temporary solution
    1. delete unity hub
    2. copy unity ( from application )
    3 .paste to documents
    4 .and open it ( now it will ask for camera permission and unity will appear in privacy settings of camera )
     
    agpatel0007, Dec 4, 2019
    #9
    multimediamarkers, Deleted User, shuuse and 1 other person like this.

  10. multimediamarkers

    multimediamarkers

    Joined:
    Feb 17, 2016
    Posts:
    49
    @agpatel0007 Thanks for the workaround ... this really works. But do you know if it is a bug on Unity side or Vuforia? And is there any info about an update? I tried after your solution to install Unity Hub again but then Unity still crashes when the play button is clicked.
     
    multimediamarkers, Dec 17, 2019
    #10

  11. vzheng

    vzheng

    Joined:
    Dec 4, 2012
    Posts:
    45
    1. delete unity hub
    2. open project with unity
    3. access camera with unity
    4. agree camera pricacy.
    5. put unity hub back.
     
    vzheng, Mar 3, 2020
    #11
    sfratini and aojohnmu like this.

  12. aojohnmu

    aojohnmu

    Joined:
    Mar 4, 2020
    Posts:
    1

    Worked like a charm
     
    aojohnmu, Mar 4, 2020
    #12

  13. rosius

    rosius

    Joined:
    Mar 6, 2020
    Posts:
    1

    Super...this worked. Wow
     
    rosius, Mar 12, 2020
    #13

  14. Morrowbdk103y7

    Morrowbdk103y7

    Joined:
    Oct 5, 2018
    Posts:
    1
    Just wow; I've spent two work days on this issue and the ones who are communicating the fix is the community? Seems that unity support is dropping the ball hard here; they simply say to just enable it in security when in fact the app doesn't show up at all in security or privacy. I've tested this on 4 iMacs and 2 Macbook Pros, the bug is consistent across all available unity versions and affects all computers. Step up your support Unity, you're losing a very very large potential client here. Good day and thank youvzheng and agpate for sharing your fix.
     
    Morrowbdk103y7, Mar 12, 2020
    #14