Question Video Player Sometimes Not Playing On Android Devices

Hello, my team and I are currently developing a 2D arcade game for the Android and we've been having some issues with the Video Player.

We're using a video on forever loop for our background and during testing we noticed some devices had issues with the background. At first, they'd play just fine. But at some point they might stop playing, as in they'd pause. The video will remain paused until they reopen the game. We've tested the game on maybe around 8 devices among our friends and family, but only 2 devices seem to have the issue. As far as specifications go, they're pretty good (Zenfone Max Pro M2 and Samsung Galaxy Note 8). They're both Android 9, but another Android 9 device had no issues. We thought maybe lag, but no testers have reported feeling any lag.

The video uses H264 Base Profile encoding which fixed a previous issue where it was just black on some devices (it was previously a different H264 encoding).

Has anyone ever experienced this issue? Or maybe has some insight? Maybe we've missed something. If that's the case, perhaps someone out there could point us in the right direction? We've been stuck on this bug for several weeks now and we have absolutely no idea how to fix it. Any help would be appreciated!

I'll also gladly provide any additional information if that helps.

 

Hi The_Island, thank you for your answer. Sure, I'll be glad to try and post this as a bug report. Could you possibly tell me where I could post bugs?

 

Likewise, sorry for the delay. Thanks!

 

Hi, Any update regarding this issue?