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Video Video player native crash

Discussion in 'Audio & Video' started by NielsR373, Jan 9, 2019.

  1. NielsR373

    NielsR373

    Joined:
    Jan 22, 2017
    Posts:
    3
    Hello everyone,

    Im a developer for WarCave that is currently making WarParty and we encountered a crash that we cant seem to fix.

    We have a video player that plays videos at the start of the game (an intro). Its all working fine for all our users except for one. That one user has to restart the game multiple times to get past the video and even then he only sees a black screen.

    From our services we get a native crash (ill add it to this post) and we tried multiple times to prevent this crash without any success.

    I'm not sure if its a unity bug but its strange that out of 5000 players only 1 person got this problem.

    Any suggestions on how to handle this?

    Extra info:
    Unity version: u2018.2.19f1
    Unity bug case number: 1115475

    Player that has the crash info
    • SYSTEM: Windows 10 (10.0.0) 64bit
    • CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
    • GFX: AMD Radeon R9 200 Series
     

    Attached Files:

    Last edited: Jan 10, 2019
  2. r618

    r618

    Joined:
    Jan 19, 2009
    Posts:
    700
    Do Help -> Report a Bug
    there's no much better way
    and I'd try to find out on which windows version the player is and whether it's still supported
     
    NielsR373 likes this.
  3. NielsR373

    NielsR373

    Joined:
    Jan 22, 2017
    Posts:
    3
    Thanks for the reply, Already reported the bug (but was hoping to get some more info on here if someone had a similar situation).

    The person that has this problem is working on windows 10 (64 bit) and I'm guessing that this is supported.
     
  4. r618

    r618

    Joined:
    Jan 19, 2009
    Posts:
    700
    another good practice is to post case# so any - at the time aimlessly wandering - staff member might potentially notice

    yea that definitely is - there were issues on Win7 (in that they can play videos with lower max. resolution than 8/10 for example)
     
  5. NielsR373

    NielsR373

    Joined:
    Jan 22, 2017
    Posts:
    3
    Thanks for the tip, i added it to the post.

    We also had some Win7 issues but we found a work around for those.