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User Reporting Locally Downloading

Discussion in 'Unity Cloud Diagnostics' started by Samuel411, May 15, 2020.

  1. Samuel411

    Samuel411

    Joined:
    Dec 20, 2012
    Posts:
    646
    Hi,

    We're using User Reporting for our game and allow users to submit a bug report and send a screenshot. However we're using the free version of Unity which is limited to 10 reports a day which is far too little for us. We're curious if the bug report is locally saved somewhere so we can access it and save it on our own servers or upload them to Trello manually?

    Or is there a way to pay only for Cloud Diagnostics/User Reporting instead of getting Plus/Pro?

    Any help would be appreciated!
     
    Samuel411, May 15, 2020
    #1

  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @Samuel411, user reports are saved locally in a UserReport.json file. If you want, you could either send them to your own server or request the user to upload it manually.
     
    Ryan-Unity, May 19, 2020
    #2
    Samuel411 likes this.

  3. Samuel411

    Samuel411

    Joined:
    Dec 20, 2012
    Posts:
    646
    Great! Are we able to manually upload it to Unity Diagnostics?
     
    Samuel411, May 19, 2020
    #3

  4. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    While you cannot manually upload it to Unity Cloud Diagnostics, you can choose to upload them to your own server to handle and process them however you like. But I'm not familiar with the technical details on how to accomplish that so I'm afraid I'm not much help there.
     
    Ryan-Unity, May 20, 2020
    #4
    Samuel411 likes this.

  5. Samuel411

    Samuel411

    Joined:
    Dec 20, 2012
    Posts:
    646
    Not a problem, I have some ideas. Thank you for the information.
     
    Samuel411, May 20, 2020
    #5
    Ryan-Unity likes this.