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UPM Health Check Fail. Fix?

Discussion in 'Package Manager' started by rizzorazzo, Jun 10, 2020.

  1. rizzorazzo

    rizzorazzo

    Joined:
    Jun 10, 2020
    Posts:
    2
    Hello,
    Can anyone help?


    Unity Package Manager Diagnostics (v0.1.5)
    ============
    Ran 7 checks
    ============
    6 succeeded
    1 failed
    ============
    ✅ UPM registry reachable (PASS)
    Make an HTTP request to the UPM package registry
    >> HTTP/1.1 200 OK
    >> X-Powered-By: Express
    >> Provider: Genesis
    >> Date: Wed, 10 Jun 2020 06:03:50 GMT
    >> Connection: close

    ✅ Ping UPM registry (PASS)
    Measure the latency of the UPM package registry API
    >> 10 pings made in 5.358 seconds
    >> Average latency: 171.40 ms
    >> Minimum latency: 56.68 ms
    >> Maximum latency: 1127.15 ms
    >> Standard deviation: 335.88

    ✅ Ping UPM download (PASS)
    Measure the latency of the UPM package download endpoint
    >> 7 pings made in 6.16 seconds
    >> Average latency: 162.35 ms
    >> Minimum latency: 14.11 ms
    >> Maximum latency: 1005.75 ms
    >> Standard deviation: 371.99

    ✅ UPM registry download speed (PASS)
    Test the Internet connection using the UPM package registry
    >> Measured speed to the UPM registry: 9.03 Megabits per second

    ✅ Speedtest.net (PASS)
    Test the Internet connection using Speedtest.net
    >> Measured speed to the Speedtest.net server: 10.51 Megabits per second

    ✅ HTTP proxy environment variables (PASS)
    Detect whether proxy-related environment variables are set (HTTP_PROXY, HTTPS_PROXY, ALL_PROXY, NO_PROXY, UNITY_PROXYSERVER, UNITY_NOPROXY)
    >> No proxy support has been configured through environment variables.

    ❌ UPM health check (FAIL)
    Start the UPM process and call its health endpoint
    >> Server exited unexpectedly. Exit code: 101

    LOG---------------------------------------------------------------------

    [2020-06-10T06:03:49.599Z][INFO] Opened report file 'C:\ProgramData\Unity\UnityPackageManagerDiagnostics\diagnostic_report_Wed_06_10_2020__00347_08.txt'
    [2020-06-10T06:03:49.872Z][INFO] Starting diagnostics
    [2020-06-10T06:03:49.896Z][INFO][UpmRegistryReachable] Sending HEAD request to https://packages.unity.com
    [2020-06-10T06:03:50.275Z][INFO][PingUpmRegistry] Starting ping test on 'http://packages.unity.com/com.unity.package-manager.metadata'
    [2020-06-10T06:03:55.701Z][INFO][PingUpmDownload] Starting ping test on 'http://download.packages.unity.com/.../com.unity.package-manager.metadata-0.0.1.tgz'
    [2020-06-10T06:04:01.861Z][INFO][UpmRegistryDownloadSpeed] Starting speed test with UPM registry
    [2020-06-10T06:04:12.206Z][INFO][UpmRegistryDownloadSpeed] Download: 9.03 Megabits per second
    [2020-06-10T06:04:12.206Z][INFO][Speedtest.Net] Starting speed test with Speedtest.net
    [2020-06-10T06:04:25.345Z][INFO][Speedtest.Net] Download: 10.51 Megabits per second
    [2020-06-10T06:04:25.345Z][INFO][Speedtest.Net] Upload: 5.97 Megabits per second
    [2020-06-10T06:04:25.361Z][INFO][UpmHealthCheck] Starting health check
    [2020-06-10T06:04:28.502Z][INFO] Finished diagnostics
    [2020-06-10T06:04:28.502Z][INFO] Created report at 'C:\ProgramData\Unity\UnityPackageManagerDiagnostics\diagnostic_report_Wed_06_10_2020__00347_08.txt'

    I've restarted my computer. I run AVG on my computer, and set it to allow unity.
    Same with windows defender. Any help would be appreciated.
     
    rizzorazzo, Jun 10, 2020
    #1
    Muckel likes this.

  2. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    226
    Hello,

    Sorry to see you are having this issue. As per the report, it seems that something is preventing the package manger to start. We need more information in order to find the source of your problem.

    Could you please provide the Editor.log and upm.log? You can find instructions on how to find them and upload them here: https://forum.unity.com/threads/how-to-expedite-support-help-request-in-this-forum.651127/

    Keep in mind that the logs are written every time there is a successful launch. If you run the diagnostic tool, the Package Manager will be ran, and upm.log will be written again, so please, don't run run the Diagnostic tool before coping the log files.

    Cheers,

    Supi
     
    supita_unity, Jun 10, 2020
    #2
    rizzorazzo likes this.

  3. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    226
    supita_unity, Jun 10, 2020
    #3
    rizzorazzo likes this.

  4. rizzorazzo

    rizzorazzo

    Joined:
    Jun 10, 2020
    Posts:
    2
    So from what I see, it fail to connect with the server. I read somewhere that 2019.3.15 doesnt get this problem so I am installing that now.

    Do you guys do any virtual live support?
     
    rizzorazzo, Jun 11, 2020
    #4

  5. TRGsachit

    TRGsachit

    Joined:
    Aug 16, 2020
    Posts:
    1
    my diagnose is saying apm is not registered
     
    TRGsachit, Aug 16, 2020
    #5