Search Unity

Upgraded to studio plan, cannot create support ticket

Discussion in 'Unity Build Automation' started by AvaJarvis, Jun 16, 2015.

  1. AvaJarvis

    AvaJarvis

    Joined:
    Jun 2, 2015
    Posts:
    16
    I upgraded to Unity Pro two hours ago, upgraded to the studio plan for cloud builds, and it still tells me that I can't create a support ticket for my project.
     
    AvaJarvis, Jun 16, 2015
    #1

  2. hypeNate

    hypeNate

    Unity Technologies

    Joined:
    Apr 4, 2014
    Posts:
    272
    Hi! I'm going to DM you right now and we'll get this sorted out. Thanks!
     
    hypeNate, Jun 17, 2015
    #2

  3. hypeNate

    hypeNate

    Unity Technologies

    Joined:
    Apr 4, 2014
    Posts:
    272
    DM sent! In case other people find this thread, I wanted to mention something that might help:

    In order to submit a support ticket for a project, the person who bought the Studio plan has to be the owner of the project. If another user (on Free or Pro) is the owner, they will need to transfer the project to the Studio user. Once the Studio user is the owner, then anyone on the team can submit a support ticket for it.
     
    hypeNate, Jun 17, 2015
    #3