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Untiy 64bit 5.1.1F1 Crashing

Discussion in 'Editor & General Support' started by grallye, Jun 30, 2015.

  1. grallye

    grallye

    Joined:
    Jun 11, 2015
    Posts:
    18
    I am having all sorts of issues.

    I am using a brand new win 8.1 64bit laptop.

    I have installed unity 64bit using the downloader. The 64 bit just crashes immediately at launch. I worked around this by using the 32bit manual installer. However, that just is completely broken for me. Components do not add correctly, simple functions like copy paste do not work.

    I am trying to work out this 64bit crashing error.

    Crash log info here:
    Faulting application name: Unity.exe, version: 5.1.1.18172, time stamp: 0x557f8811
    Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
    Exception code: 0xc0000005
    Fault offset: 0x000000000003b179
    Faulting process id: 0x5d8
    Faulting application start time: 0x01d0b3044691f7ed
    Faulting application path: C:\Program Files\Unity\Editor\Unity.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 84709357-1ef7-11e5-8270-d07e35aab02b
    Faulting package full name:
    Faulting package-relative application ID:

    Fault bucket 128858262448, type 5
    Event Name: FaultTolerantHeap
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Unity.exe
    P2: 5.1.1.18172
    P3: 557F8811
    P4: ffffbaad
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHF748.tmp\fthempty.txt

    These files may be available here:


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 8470ba67-1ef7-11e5-8270-d07e35aab02b
    Report Status: 0
    Hashed bucket: a8b1b09b393e1b67260247f1edeb1e74

    Fault bucket 120266281715, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Unity.exe
    P2: 5.1.1.18172
    P3: 557f8811
    P4: ntdll.dll
    P5: 6.3.9600.17736
    P6: 550f4336
    P7: c0000005
    P8: 000000000003b179
    P9:
    P10:

    Attached files:
    \Local\Temp\WERF786.tmp.WERInternalMetadata.xml

    These files may be available here:
    Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Unity.exe_852dfcac1567977f35e85b783af801e9e84c317_4c8e4d39_1165fc49

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 84709357-1ef7-11e5-8270-d07e35aab02b
    Report Status: 1
    Hashed bucket: 11e198cf2109ceff11a5301603f1e426

    Version=1
    EventType=APPCRASH
    EventTime=130801220142550192
    ReportType=2
    Consent=1
    UploadTime=130801220143018743
    ReportIdentifier=84709358-1ef7-11e5-8270-d07e35aab02b
    IntegratorReportIdentifier=84709357-1ef7-11e5-8270-d07e35aab02b
    NsAppName=Unity.exe
    Response.BucketId=11e198cf2109ceff11a5301603f1e426
    Response.BucketTable=4
    Response.LegacyBucketId=120266281715
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Unity.exe
    Sig[1].Name=Application Version
    Sig[1].Value=5.1.1.18172
    Sig[2].Name=Application Timestamp
    Sig[2].Value=557f8811
    Sig[3].Name=Fault Module Name
    Sig[3].Value=ntdll.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.3.9600.17736
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=550f4336
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=000000000003b179
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.3.9600.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=9572
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=95720aa5e9798fcfb6b0795c7504426f
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=a177
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=a17706b0aef1c8329f3b07e483b637d8
    UI[2]=C:\Program Files\Unity\Editor\Unity.exe
    UI[3]=Unity Editor has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\Unity\Editor\Unity.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Program Files\Unity\Editor\Unwrap.dll
    LoadedModule[5]=C:\Program Files\Unity\Editor\GeometryToolbox.dll
    LoadedModule[6]=C:\Program Files\Unity\Editor\FreeImage.dll
    LoadedModule[7]=C:\Windows\system32\ole32.dll
    LoadedModule[8]=C:\Windows\system32\WS2_32.dll
    LoadedModule[9]=C:\Windows\SYSTEM32\HID.DLL
    LoadedModule[10]=C:\Program Files\Unity\Editor\TextureConverter.dll
    LoadedModule[11]=C:\Program Files\Unity\Editor\umbraoptimizer64.dll
    LoadedModule[12]=C:\Program Files\Unity\Editor\libcef.dll
    LoadedModule[13]=C:\Program Files\Unity\Editor\slapi.dll
    LoadedModule[14]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[15]=C:\Windows\system32\USER32.dll
    LoadedModule[16]=C:\Windows\system32\GDI32.dll
    LoadedModule[17]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[18]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[19]=C:\Windows\system32\SHELL32.dll
    LoadedModule[20]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[21]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[22]=C:\Windows\SYSTEM32\OPENGL32.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[24]=C:\Program Files\Unity\Editor\LIBPQ.dll
    LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[26]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[27]=C:\Windows\SYSTEM32\MSACM32.dll
    LoadedModule[28]=C:\Windows\system32\IMM32.dll
    LoadedModule[29]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[30]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[31]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[32]=C:\Windows\SYSTEM32\WINHTTP.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\WININET.dll
    LoadedModule[34]=C:\Windows\SYSTEM32\combase.dll
    LoadedModule[35]=C:\Windows\system32\msvcrt.dll
    LoadedModule[36]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[37]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[38]=C:\Windows\system32\NSI.dll
    LoadedModule[39]=C:\Windows\SYSTEM32\WINSPOOL.DRV
    LoadedModule[40]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[41]=C:\Windows\SYSTEM32\urlmon.dll
    LoadedModule[42]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[43]=C:\Windows\SYSTEM32\WTSAPI32.dll
    LoadedModule[44]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_6240b9c7ecbd0bda\COMCTL32.dll
    LoadedModule[45]=C:\Windows\SYSTEM32\Secur32.dll
    LoadedModule[46]=C:\Windows\SYSTEM32\OLEACC.dll
    LoadedModule[47]=C:\Windows\SYSTEM32\USP10.dll
    LoadedModule[48]=C:\Windows\SYSTEM32\MSVCP100.dll
    LoadedModule[49]=C:\Windows\SYSTEM32\MSVCR100.dll
    LoadedModule[50]=C:\Windows\system32\MSASN1.dll
    LoadedModule[51]=C:\Windows\SYSTEM32\GLU32.dll
    LoadedModule[52]=C:\Windows\SYSTEM32\DDRAW.dll
    LoadedModule[53]=C:\Windows\SYSTEM32\WINMMBASE.dll
    LoadedModule[54]=C:\Windows\SYSTEM32\WSOCK32.dll
    LoadedModule[55]=C:\Windows\system32\MSCTF.dll
    LoadedModule[56]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[57]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[58]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[59]=C:\Windows\SYSTEM32\profapi.dll
    LoadedModule[60]=C:\Windows\SYSTEM32\DCIMAN32.dll
    LoadedModule[61]=C:\Windows\SYSTEM32\DEVOBJ.dll
    LoadedModule[62]=C:\Windows\SYSTEM32\SHCORE.DLL
    LoadedModule[63]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
    LoadedModule[64]=C:\Windows\SYSTEM32\SSPICLI.DLL
    LoadedModule[65]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[66]=C:\Windows\SYSTEM32\kernel.appcore.dll
    LoadedModule[67]=C:\Windows\system32\uxtheme.dll
    LoadedModule[68]=C:\Windows\SYSTEM32\clbcatq.dll
    LoadedModule[69]=C:\Windows\system32\wbem\wbemprox.dll
    LoadedModule[70]=C:\Windows\SYSTEM32\wbemcomn.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\CRYPTSP.dll
    LoadedModule[72]=C:\Windows\system32\rsaenh.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[74]=C:\Windows\system32\wbem\wbemsvc.dll
    LoadedModule[75]=C:\Windows\system32\wbem\fastprox.dll
    LoadedModule[76]=C:\Program Files\Unity\Editor\Data\Mono\EmbedRuntime\mono.dll
    LoadedModule[77]=C:\Windows\SYSTEM32\MSWSOCK.dll
    LoadedModule[78]=C:\Windows\system32\LavasoftTcpService64.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[81]=C:\Windows\system32\dwmapi.dll
    LoadedModule[82]=C:\Windows\system32\NLAapi.dll
    LoadedModule[83]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[84]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[85]=C:\Windows\system32\audioses.dll
    LoadedModule[86]=C:\Windows\SYSTEM32\powrprof.dll
    LoadedModule[87]=C:\Windows\system32\MMDevAPI.DLL
    LoadedModule[88]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[89]=C:\Windows\SYSTEM32\WINSTA.dll
    LoadedModule[90]=C:\Windows\SYSTEM32\dbghelp.dll
    LoadedModule[91]=C:\Windows\SYSTEM32\sxs.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Unity Editor
    AppPath=C:\Program Files\Unity\Editor\Unity.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=2F81DFF7E1B0E942F00BFD4E077745B7
     
  2. Graham-Dunnett

    Graham-Dunnett

    Administrator

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Is there anything written into Unity's Editor.log file? The Windows error you posted means nothing to me...
     
  3. grallye

    grallye

    Joined:
    Jun 11, 2015
    Posts:
    18
    I checked where the log file is supposed to be and I only located the following information in a text file

    From editor text
    LICENSE SYSTEM [2015630 3:49:42] No start/stop license dates set

    LICENSE SYSTEM [2015630 3:49:42] Next license update check is after 2015-06-21T16:23:29

    Built from '5.1/release' branch; Version is '5.1.1f1 (2046fc06d4d8) revision 2115324'; Using compiler version '160040219'
    OS: 'Windows 8.1 (6.3.9600) 64bit' Language: 'en' Physical Memory: 8114 MB
    BatchMode: 0, IsHumanControllingUs: 1, StartBugReporterOnCrash: 1, Is64bit: 1, IsPro: 0
    Initialize mono
    Mono path[0] = 'C:/Program Files/Unity/Editor/Data/Managed'
    Mono path[1] = 'C:/Program Files/Unity/Editor/Data/Mono/lib/mono/2.0'
    Mono path[2] = 'C:/Program Files/Unity/Editor/Data/UnityScript'
    Mono config path = 'C:/Program Files/Unity/Editor/Data/Mono/etc'
    Using monoOptions --debugger-agent=transport=dt_socket,embedding=1,defer=y
    IsTimeToCheckForNewEditor: Update time 1435650613 current 1435650582
    Crash!!!
    SymInit: Symbol-SearchPath: 'C:/Program Files/Unity/Editor/Data/MonoEmbedRuntime;.;C:\Program Files\Unity\Editor;C:\Program Files\Unity\Editor;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'greg'
    OS-Version: 6.3.9600 () 0x300-0x1
    C:\Program Files\Unity\Editor\Unity.exe:Unity.exe (0000000140000000), size: 54013952 (result: 0), SymType: 'PDB', PDB: '.\Unity_x64.pdb', fileVersion: 5.1.1.18172
    C:\Windows\SYSTEM32\ntdll.dll:ntdll.dll (00007FFC65AE0000), size: 1753088 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\ntdll.dll', fileVersion: 6.3.9600.17736
    C:\Windows\system32\KERNEL32.DLL:KERNEL32.DLL (00007FFC63880000), size: 1302528 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\KERNEL32.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\system32\KERNELBASE.dll:KERNELBASE.dll (00007FFC62D50000), size: 1134592 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\KERNELBASE.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\apphelp.dll:apphelp.dll (00007FFC61780000), size: 581632 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\apphelp.dll', fileVersion: 6.3.9600.17824
    C:\Windows\AppPatch\AppPatch64\AcLayers.DLL:AcLayers.DLL (00007FFC41630000), size: 4722688 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\AppPatch\AppPatch64\AcLayers.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\system32\msvcrt.dll:msvcrt.dll (00007FFC63BE0000), size: 696320 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\msvcrt.dll', fileVersion: 7.0.9600.17415
    C:\Windows\system32\USER32.dll:USER32.dll (00007FFC658F0000), size: 1536000 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\USER32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\SHLWAPI.dll:SHLWAPI.dll (00007FFC65630000), size: 344064 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\SHLWAPI.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\sfc.dll:sfc.dll (00007FFC45950000), size: 12288 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\sfc.dll', fileVersion: 6.3.9600.16384
    C:\Windows\SYSTEM32\WINSPOOL.DRV:WINSPOOL.DRV (00007FFC5B710000), size: 532480 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\WINSPOOL.DRV', fileVersion: 6.3.9600.17415
    C:\Windows\system32\GDI32.dll:GDI32.dll (00007FFC636C0000), size: 1380352 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\GDI32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\combase.dll:combase.dll (00007FFC639C0000), size: 2166784 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\combase.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\RPCRT4.dll:RPCRT4.dll (00007FFC63560000), size: 1314816 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\RPCRT4.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\sfc_os.DLL:sfc_os.DLL (00007FFC59DF0000), size: 73728 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\sfc_os.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\system32\IMM32.DLL:IMM32.DLL (00007FFC658A0000), size: 221184 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\IMM32.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\system32\MSCTF.dll:MSCTF.dll (00007FFC65690000), size: 1384448 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\MSCTF.dll', fileVersion: 6.3.9600.17706
    C:\Program Files\Unity\Editor\Unwrap.dll:Unwrap.dll (00007FFC44E40000), size: 262144 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\Unwrap.dll'
    C:\Program Files\Unity\Editor\GeometryToolbox.dll:GeometryToolbox.dll (00007FFC458F0000), size: 188416 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\GeometryToolbox.dll'
    C:\Program Files\Unity\Editor\FreeImage.dll:FreeImage.dll (0000000180000000), size: 2777088 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\FreeImage.dll', fileVersion: 3.11.0.0
    C:\Windows\system32\ole32.dll:eek:le32.dll (00007FFC65300000), size: 1654784 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\ole32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\WS2_32.dll:WS2_32.dll (00007FFC63820000), size: 368640 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\WS2_32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\HID.DLL:HID.DLL (00007FFC61DF0000), size: 53248 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\HID.DLL', fileVersion: 6.3.9600.17415
    C:\Program Files\Unity\Editor\TextureConverter.dll:TextureConverter.dll (00007FFC40FD0000), size: 6627328 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\TextureConverter.dll'
    C:\Program Files\Unity\Editor\umbraoptimizer64.dll:umbraoptimizer64.dll (00007FFC41BF0000), size: 995328 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\umbraoptimizer64.dll'
    C:\Program Files\Unity\Editor\libcef.dll:libcef.dll (00007FFC3DE00000), size: 52178944 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\libcef.dll', fileVersion: 3.2062.1930.0
    C:\Program Files\Unity\Editor\slapi.dll:slapi.dll (00007FFC3D790000), size: 6692864 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\slapi.dll', fileVersion: 15.0.9350.0
    C:\Windows\system32\COMDLG32.dll:COMDLG32.dll (00007FFC654A0000), size: 745472 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\COMDLG32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\ADVAPI32.dll:ADVAPI32.dll (00007FFC657F0000), size: 696320 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\ADVAPI32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\CRYPT32.dll:CRYPT32.dll (00007FFC62F20000), size: 1961984 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\CRYPT32.dll', fileVersion: 6.3.9600.17475
    C:\Windows\system32\SHELL32.dll:SHELL32.dll (00007FFC63DE0000), size: 22122496 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\SHELL32.dll', fileVersion: 6.3.9600.17824
    C:\Windows\SYSTEM32\VERSION.dll:VERSION.dll (00007FFC61C70000), size: 40960 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\VERSION.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\OPENGL32.dll:OPENGL32.dll (00007FFC4EE50000), size: 1224704 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\OPENGL32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\WINMM.dll:WINMM.dll (00007FFC5BBD0000), size: 139264 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\WINMM.dll', fileVersion: 6.3.9600.17415
    C:\Program Files\Unity\Editor\LIBPQ.dll:LIBPQ.dll (00007FFC3D5B0000), size: 1957888 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\LIBPQ.dll', fileVersion: 9.3.2.14296
    C:\Windows\system32\OLEAUT32.dll:OLEAUT32.dll (00007FFC65560000), size: 790528 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\OLEAUT32.dll', fileVersion: 6.3.9600.17560
    C:\Windows\system32\PSAPI.DLL:pSAPI.DLL (00007FFC658E0000), size: 28672 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\PSAPI.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\MSACM32.dll:MSACM32.dll (00007FFC44E20000), size: 114688 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\MSACM32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\IPHLPAPI.DLL:IPHLPAPI.DLL (00007FFC61C80000), size: 172032 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\IPHLPAPI.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\DNSAPI.dll:DNSAPI.dll (00007FFC62240000), size: 671744 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\DNSAPI.dll', fileVersion: 6.3.9600.17481
    C:\Windows\system32\SETUPAPI.dll:SETUPAPI.dll (00007FFC63380000), size: 1941504 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\SETUPAPI.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\WINHTTP.dll:WINHTTP.dll (00007FFC59FA0000), size: 823296 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\WINHTTP.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\WININET.dll:WININET.dll (00007FFC5ADE0000), size: 2465792 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\WININET.dll', fileVersion: 11.0.9600.17840
    C:\Windows\SYSTEM32\sechost.dll:sechost.dll (00007FFC63160000), size: 364544 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\sechost.dll', fileVersion: 6.3.9600.17734
    C:\Windows\system32\NSI.dll:NSI.dll (00007FFC636B0000), size: 36864 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\NSI.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\USERENV.dll:USERENV.dll (00007FFC621D0000), size: 135168 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\USERENV.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\urlmon.dll:urlmon.dll (00007FFC5B350000), size: 1593344 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\urlmon.dll', fileVersion: 11.0.9600.17840
    C:\Windows\SYSTEM32\dhcpcsvc.DLL:dhcpcsvc.DLL (00007FFC5DD70000), size: 106496 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\dhcpcsvc.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\WTSAPI32.dll:WTSAPI32.dll (00007FFC60230000), size: 73728 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\WTSAPI32.dll', fileVersion: 6.3.9600.17415
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    ========== OUTPUTING STACK TRACE ==================

    From editor-prev text
    LICENSE SYSTEM [2015630 3:49:12] No start/stop license dates set

    LICENSE SYSTEM [2015630 3:49:12] Next license update check is after 2015-06-21T16:23:29

    Built from '5.1/release' branch; Version is '5.1.1f1 (2046fc06d4d8) revision 2115324'; Using compiler version '160040219'
    OS: 'Windows 8.1 (6.3.9600) 64bit' Language: 'en' Physical Memory: 8114 MB
    BatchMode: 0, IsHumanControllingUs: 1, StartBugReporterOnCrash: 1, Is64bit: 1, IsPro: 0
    Initialize mono
    Mono path[0] = 'C:/Program Files/Unity/Editor/Data/Managed'
    Mono path[1] = 'C:/Program Files/Unity/Editor/Data/Mono/lib/mono/2.0'
    Mono path[2] = 'C:/Program Files/Unity/Editor/Data/UnityScript'
    Mono config path = 'C:/Program Files/Unity/Editor/Data/Mono/etc'
    Using monoOptions --debugger-agent=transport=dt_socket,embedding=1,defer=y
    IsTimeToCheckForNewEditor: Update time 1435650087 current 1435650552
    EditorUpdateCheck: Failed Could not resolve host: (nil); Host not found
    Crash!!!
    SymInit: Symbol-SearchPath: 'C:/Program Files/Unity/Editor/Data/MonoEmbedRuntime;.;C:\Program Files\Unity\Editor;C:\Program Files\Unity\Editor;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'greg'
    OS-Version: 6.3.9600 () 0x300-0x1
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    C:\Program Files\Unity\Editor\GeometryToolbox.dll:GeometryToolbox.dll (00007FFC46550000), size: 188416 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\GeometryToolbox.dll'
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    C:\Program Files\Unity\Editor\umbraoptimizer64.dll:umbraoptimizer64.dll (00007FFC44F20000), size: 995328 (result: 0), SymType: '-exported-', PDB: 'C:\Program Files\Unity\Editor\umbraoptimizer64.dll'
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    C:\Windows\SYSTEM32\Secur32.dll:Secur32.dll (00007FFC5C970000), size: 49152 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\Secur32.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\SYSTEM32\USP10.dll:USP10.dll (00007FFC5F620000), size: 90112 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\USP10.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\SYSTEM32\MSVCR100.dll:MSVCR100.dll (0000000072F00000), size: 860160 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\MSVCR100.dll', fileVersion: 10.0.40219.1
    C:\Windows\system32\MSASN1.dll:MSASN1.dll (00007FFC62CE0000), size: 69632 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\MSASN1.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\GLU32.dll:GLU32.dll (00007FFC54510000), size: 188416 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\GLU32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\DDRAW.dll:DDRAW.dll (00007FFC4E020000), size: 1015808 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\DDRAW.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\SYSTEM32\iertutil.dll:iertutil.dll (00007FFC5B080000), size: 2912256 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\iertutil.dll', fileVersion: 11.0.9600.17840
    C:\Windows\SYSTEM32\profapi.dll:profapi.dll (00007FFC62C30000), size: 86016 (result: 0), SymType: '-nosymbols-', PDB: 'C:\Windows\SYSTEM32\profapi.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\DCIMAN32.dll:DCIMAN32.dll (00007FFC5F310000), size: 36864 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\DCIMAN32.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\DEVOBJ.dll:DEVOBJ.dll (00007FFC619E0000), size: 163840 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\DEVOBJ.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\SYSTEM32\bcryptPrimitives.dll:bcryptPrimitives.dll (00007FFC62A30000), size: 405504 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\bcryptPrimitives.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\kernel.appcore.dll:kernel.appcore.dll (00007FFC61820000), size: 45056 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\kernel.appcore.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\SYSTEM32\clbcatq.dll:clbcatq.dll (00007FFC63D00000), size: 745472 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\clbcatq.dll', fileVersion: 2001.12.10530.17415
    C:\Windows\system32\wbem\wbemprox.dll:wbemprox.dll (00007FFC59DD0000), size: 69632 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\wbem\wbemprox.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\wbemcomn.dll:wbemcomn.dll (00007FFC55880000), size: 532480 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\wbemcomn.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\system32\rsaenh.dll:rsaenh.dll (00007FFC620C0000), size: 221184 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\rsaenh.dll', fileVersion: 6.3.9600.17415
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    C:\Windows\system32\wbem\fastprox.dll:fastprox.dll (00007FFC521D0000), size: 1028096 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\wbem\fastprox.dll', fileVersion: 6.3.9600.17415
    C:\Program Files\Unity\Editor\Data\Mono\EmbedRuntime\mono.dll:mono.dll (00007FFC3EDF0000), size: 2990080 (result: 0), SymType: 'PDB', PDB: '.\mono.pdb', fileVersion: 1.0.0.1
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    C:\Windows\system32\LavasoftTcpService64.dll:LavasoftTcpService64.dll (0000000009B50000), size: 446464 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\LavasoftTcpService64.dll', fileVersion: 2.3.4.7
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    C:\Windows\SYSTEM32\dhcpcsvc6.DLL:dhcpcsvc6.DLL (00007FFC5D910000), size: 90112 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\dhcpcsvc6.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\System32\rasadhlp.dll:rasadhlp.dll (00007FFC52520000), size: 40960 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\System32\rasadhlp.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\ondemandconnroutehelper.dll:eek:ndemandconnroutehelper.dll (00007FFC5BEE0000), size: 49152 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\ondemandconnroutehelper.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\dwmapi.dll:dwmapi.dll (00007FFC61050000), size: 135168 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\dwmapi.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\NLAapi.dll:NLAapi.dll (00007FFC60B80000), size: 110592 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\NLAapi.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\audioses.dll:audioses.dll (00007FFC59E10000), size: 516096 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\audioses.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\powrprof.dll:powrprof.dll (00007FFC62BE0000), size: 286720 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\powrprof.dll', fileVersion: 6.3.9600.17415
    C:\Windows\system32\MMDevAPI.DLL:MMDevAPI.DLL (00007FFC5FBF0000), size: 458752 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\MMDevAPI.DLL', fileVersion: 6.3.9600.17415
    C:\Windows\system32\WINTRUST.dll:WINTRUST.dll (00007FFC63100000), size: 331776 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\WINTRUST.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\WINSTA.dll:WINSTA.dll (00007FFC62B50000), size: 368640 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\WINSTA.dll', fileVersion: 6.3.9600.17415
    C:\Windows\SYSTEM32\dbghelp.dll:dbghelp.dll (00007FFC606A0000), size: 1609728 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SYSTEM32\dbghelp.dll', fileVersion: 6.3.9600.17787

    ========== OUTPUTING STACK TRACE ==================

    Thanks for the reply Graham. I found these files in Users\XXX\AppData\Local\Unity\Editor
     
  4. Graham-Dunnett

    Graham-Dunnett

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  5. grallye

    grallye

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    Thing is I'm not even loading a scene. This is fresh install with nothing unity related on the laptop. The launch process doesn't even reach the initial start screen of unit. It's crashing at the splash. Within 1 second of double clicking the icon. The worst is that this is the 2nd laptop this is happening on. 1 and Asus this one a Toshiba, Both running win 8.1
     
  6. Graham-Dunnett

    Graham-Dunnett

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    Hmmm... well the error seems to suggest that Unity is getting stuck into processing things... so perhaps there is some default stuff it's loading. Guess sending in a bug report to bugs@ and including OS version, and the errors you mentioned here are what's needed. Can't think of any other work arounds. :-(
     
  7. grallye

    grallye

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    Well I'll just have to suck it up and deal. I'm going to return this laptop on Friday for an upgrade and then find a win7 install.
     
  8. Neraull

    Neraull

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    Hi, I'm also having the same error as you. I upgraded to 5.1.1f1 with the agent and now I can't start up unity at all. Seems like no one has an answer to why this is happening. I'm running windows 8.1(64bit) as well.
    And the Editor log looks the same as Grallye.
     
  9. zzACCIDENTzz

    zzACCIDENTzz

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    I'm unable to open unity 5.1.1f1 latest version on a new computer (Windows 8.1 64bit). I installed it on to my machine and when i click the unity icon an error message appears saying unity editor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
     
    Last edited: Jul 1, 2015
  10. grallye

    grallye

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    Yea this is pretty darn frustrating. More so that I have to just dump an entire laptop and shop around for a win 7 machine.
     
  11. Graham-Dunnett

    Graham-Dunnett

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    Post the bug number here and I'll prod the QA team.
     
  12. grallye

    grallye

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    I submitted the report but I have not gotten a number yet via email. It's been several hours.

    I did find that I could roll all the way back to 5.0.3f2 and It would successfully launch.
     
    Last edited: Jul 4, 2015
  13. grallye

    grallye

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    Guys having problems, I pulled back to win 8 instead of 8.1 and the newest version of unity now works.
     
  14. Neraull

    Neraull

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    ai..... that's a terrible walk-around. Reverting to a crappy OS revision because Unity can't properly support their product.
     
  15. Graham-Dunnett

    Graham-Dunnett

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    Well, our QA team has thoroughly tested Unity on Win8.1 and confirmed that it works. It's unfortunate when customers run into problems, which is why we ask for information about their issues and machines, and get bug reports sent in for our QA team to take a look.
     
  16. grallye

    grallye

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    Well here's the oddball thing. My laptop wasnt cutting it. So I ended up getting a new Win 8.1 machine with an SSD, and guess what. The install on the ASUS and Toshiba 8.1 machines didnt work. This Lenovo machine...with 8.1 the 64 bit editor works.

    It could possibly be an issue with the windows 8.1 image on specific OEMs. My suggestion to anyone having this issue, is to do a clean reinstall of windows 8.1 and test. I'll wear a damn NY mets hat for a week if it doesn't fix the issue.
     
  17. salex1

    salex1

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    With me is the same thing going on! 5.0.1f1 worked quite well and when I update on 5.1.1f1 it crash on the splash screen.(" Unity editor has stoped working" ) I even downloaded the latest patch version 5.1.1p4 the same again! This is really frustrating. I hope you will repair soon. My system is win 8.1 64bit
     
    Last edited: Jul 9, 2015
  18. Teila

    Teila

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    My son is having the same problem. All was working well and then suddenly 5.1.1 stopped launching. He can't get to the project page. He also uses Windows 8.1.

    He can get 5.03 to work fine but all of his code is written in 5.1.1 as are the assets he is using so none of them will work.

    He did all the usual, rebooting, uninstalling, reinstalling Unity, copying out project in case it was one of them...nothing works.

    So, while he has backups of his work, it is useless. Any ideas how to fix this so he can continue?
     
  19. grallye

    grallye

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    My suggestion is to try a clean reinstall of windows. I am now using a win 8.1 machine with the latest unity build and it works. It seems to be something with the OEM images conflicting with Unity. If you read up I was also able to run 5.0.3. but not 5.1.1 on two other OEM machines.
     
  20. Teila

    Teila

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    Ahh, that is what I thought it might be. Of course, that means we have to spend a day copying over all his other files in order to reinstall windows. Ah well, another day lost.

    So are you suggesting a complete factory wipe? Won't that install all the OEM again?

    Thank you.
     
  21. grallye

    grallye

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    A complete reformat of the HDD/SDD. This way you do not have any of the OEM software. Just windows 8.1. You may need to check out what windows has saved into onedrive if you use it, to prevent the OEM software from being reinstalled on first boot.
     
  22. salex1

    salex1

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    I managed to install 5.0.2 and it's working ok!. Unfortunately a complete reinstallation of the system is currently not an option because of some data that are important to me. I hope they will be able to fix the bug error
     
  23. Alex-Lian

    Alex-Lian

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    For those still crashing, can you please verify which version of 5.1.x you're running?
     
  24. Teila

    Teila

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    Ryan was using 5.1.1f on his laptop with 8.1. He has the same result with 5.1.

    He then installed on our desktop with Windows 7 Unity 5.1.1f and it did not crash but it sat at the connecting screen for two hours.

    He is attempting to try 5.1 on the desktop now.

    Both computers have run Unity fine before this with no problem. 5.03 runs great on both computers but his project and the assets he is using are in 5.1.

    Thank you and I hope this can be resolved soon.

    Edit: Btw, it is not his projects because it is not on the desktop. We are starting fresh.

    Edit: Ryan did a refresh on his laptop and now 5.1.0f3 works for him. Yay! He is not going to try 5.1.1 again. :)
     
    Last edited: Jul 9, 2015
  25. Teila

    Teila

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    Another edit...He did get 5.1.0f3 to work on the desktop and recognize a test project. Hopefully that will work for his projects. It would not work with windows 8.
     
  26. Alex-Lian

    Alex-Lian

    Guest

    Thanks for the detailed information.
    By chance was there a crash dump generated for the laptop crash at start? Would love to see that if you did manage to catch it.
     
  27. Teila

    Teila

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    No crash dump. The recovery deleted a lot of those files unfortunately. If it happens again, I will be sure to save it.

    Edit:
    Alex, actually, it might be on the desktop. I did not read your message carefully.

    Where would I find a log of a Unity crash? If you let me know, I will look for it.
     
    Last edited: Jul 10, 2015
  28. DadiousA

    DadiousA

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    I'm having the same crashing issue. However, I can get into my project by double click the scene icon in the project asset folder. However Unity also crashes when I am clicking file->new project, or edit->sign in.
     
  29. salex1

    salex1

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    Yes! Something is definitely wrong with 5.1.1. on windows 8.1
     
  30. Teila

    Teila

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    As I told my son...only 3 more weeks to Windows 10. :)
     
  31. grallye

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    Alex this occurs on all versions of unity newer than 5.0.3f2. It seems to be an OEM windows issue causing it. As on my 3rd OEM install a, Lenovo laptop, the latest Unity works just fine.
     
  32. grallye

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    You can locate the crash info in Event Viewer. The additional files locations are noted in the viewer logs.
     
  33. Alex-Lian

    Alex-Lian

    Guest

    If any of you are somewhat more windows debugging technically inclined and if you're set up to catch the crash via Visual Studio, that's one route to capture the crash for us. (if grallye's advice via the Event Viewer doesn't result in dmp files)

    Thus far I don't think our QA has managed to repro, so we're completely blind on information to figure out what's wrong specifically. The info from DadiousA points to something with the project wizard/home screen being the issue, but how...we need more info.
     
  34. DadiousA

    DadiousA

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    I found the Editor.log file under my username/AppData/Local/Unity folder. I noticed that there is a "crash!!!" word in it? Hope this file can help. (I changed the extension to .txt so I can upload it)
     

    Attached Files:

  35. Teila

    Teila

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    My son had Unity running fine for a day or two using 5.1.0 and then this morning, Unity crashed while he was trying to log in. We do have the file for you this time.

    Tried it in a clean boot and same result.
     

    Attached Files:

    Last edited: Jul 12, 2015
  36. DadiousA

    DadiousA

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    I found the bug on my computer that made Unity crashes every time in the project selection window. It's a ”.dll" file which created by my VPN client. After I uninstall the VPN, I can run Unity again.
     
  37. mbrickles

    mbrickles

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    Jan 19, 2014
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    I get the same on clean install of Win8.1 on XPS with DX11. Rolling back to 5.0 which is a real pity as I'm working on VR.
     

    Attached Files:

  38. Hash-Buoy

    Hash-Buoy

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    (Bug Case 712516)
    I have been struggling with this error for past 1 week.
    My system is Asus G551JX-DM036H ROG Series Windows 8.1, 64 bit and trying to run unity 5.1.1
    Basically what happens is , Unity Editor Stops working as soon as I doubleclick on the unity icon to start the application.
    This problem persists for the unity 5 project , a blank project and also unity 4.x project.
    My laptop is brand new , with hardly any software installed.
    I also tried unity's latest patch 5.1.1p4 but it didn't work.
    I also tried selecting "run with graphics processor" as Nvidia option but still no solution.

    I think grallye is right Unity 5.1.1 definitely have some issues with Asus laptops runnning on Windows 8.1





     

    Attached Files:

  39. Teila

    Teila

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    My son's computer is an Asus laptop too. Seems to be a connection. He wiped it and is using 5.1 now instead and it is working fine. We are afraid to upgrade though, which is sad since so many new assets require 5.1.1
     
  40. Hash-Buoy

    Hash-Buoy

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  41. Teila

    Teila

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    Let us know if it works, Hash Buoy. Yes, I mean 5.1.0. Sorry. :)
     
  42. Hash-Buoy

    Hash-Buoy

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    Damn Unity 5.1.2 has the same issues .. no improvement at all.
    This is really sad.
    I think its best to switch back to 5.1.0 , Thanks Teila.
     
  43. Teila

    Teila

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    No problem. Makes me sad too....now it means we can't use any new assets. I can't upgrade either since my son can't and he is a member of our team.

    I hope the fix this soon.
     
  44. Drexx

    Drexx

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    Sounds like I am having the exact same issue. I have Win8.1 and Unity 1.2.1, and Unity 'stops working' when it begins to launch.

    I do not know how to assess error logs or send relevant data for the Unity team, though.
     
  45. Alex-Lian

    Alex-Lian

    Guest

    Unfortunately the logs provided and the bugs listed aren't still not giving enough information to root out anything. I really need a crash dump.

    The only random item that jumps out here and there is a LavasoftTcpService64.dll that's loaded in the Unity process. A complete shot in the dark, but could people look to uninstall that related software to see? (though I'm guessing its unlikely to have any impact)
     
  46. Drexx

    Drexx

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    21
    I was able to get into Unity by opening a scene directly instead of opening the shortcut.

    I think that might be because I moved my project folders recently, and my Unity is set to ask me to select a project if I open just Unity (and not open a scene at first).
     
  47. Teila

    Teila

    Joined:
    Jan 13, 2013
    Posts:
    6,932
    Alex, when we asked where to get these crash dumps you told us the logs in the app files, or someone did. Is there somewhere else we can look?
     
  48. Alex-Lian

    Alex-Lian

    Guest

    They are .dmp (or possibly .mdmp) files usually, but it's unclear to me if windows is saving these off somewhere. Though, I'm concerned that they may only be for full system crashes.
    I'd say search the drive and see if the file timestamps line up to your crashes.

    We're relying on windows at this point to collect something, as it's clearly early or bad enough to be by-passing our bug reporter. The only other step we can consider is having someone "catch" the crash in a debugger and save off a dmp file as needed. Let's see if you find a valid dmp file for us to look at.
     
  49. Teila

    Teila

    Joined:
    Jan 13, 2013
    Posts:
    6,932
    If you tell me where to find them, I will load it up on my laptop and see if I can get it to crash. It won't be a full crash though...they have always just been Unity crashes.
     
  50. module

    module

    Joined:
    Dec 30, 2012
    Posts:
    5
    Hey:) Iv been following this thread for a while now and .. I found solution their from Alex Lian. I uninstalled something called Lavasoft Web Companion.. and now it works :D..plus.. Iv been having problems with some other apps connecting and that's resolved as well.

    I searched on my computer for lavasoft and found the main folder. I did not have any idea it installed and how.

    Anyhows it should be here C:\Program Files\Lavasoft\Web Companion. I used a website (listed below) to learn how to uninstall it as its not listed in the add-remove software within windows control panel. Basically you add an uninstall command within the startup of a particular exe file. The site that showed me this is here http://www.shouldiremoveit.com/Web-Companion-128861-program.aspx

    Lol I'm excited so this is a bit rough of a message lololol. Thankyou very much. If people have questions, ask. I'll look back here for a few days to see how others do:)
     
    prg1 and SugusIsDead like this.