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UnityPlayer.DLL module failure - Albion Online crashes.

Discussion in 'Editor & General Support' started by unity_D93BCD42953F29E58972, Jul 17, 2021.

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  1. unity_D93BCD42953F29E58972

    unity_D93BCD42953F29E58972

    Joined:
    Jul 17, 2021
    Posts:
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    I keep getting random crashes in albion online and the culprit windows reports is Unityplayer.dll
    I have nothing overclocked, XMP ram profiles off, checked registry, updated graphic drivers, windows refresh, and been dealing with albion support for 2 weeks with no end in sight.


    Faulting application name: Albion-Online.exe, version: 2019.4.18.4260, time stamp: 0x5ffdc54a
    Faulting module name: UnityPlayer.dll, version: 2019.4.18.4260, time stamp: 0x5ffdc6e5
    Exception code: 0xc0000005
    Fault offset: 0x00000000005b400e
    Faulting process id: 0x3ff8
    Faulting application start time: 0x01d77a7a9e1afc6e
    Faulting application path: C:\Program Files (x86)\AlbionOnline\game\.\Albion-Online.exe
    Faulting module path: C:\Program Files (x86)\AlbionOnline\game\UnityPlayer.dll
    Report Id: 3d08df07-a7ee-4e8d-b0a8-92b7920e2e33
    Faulting package full name:
    Faulting package-relative application ID:

    This is from windows event viewer.

    not sure how to retrieve dump files.

    I've attached a player file that i found in albions client file. Albion isnt catching the crash as it doesnt even have a crash log folder.

    Any help would be appreciated.
     

    Attached Files:

    Last edited: Jul 17, 2021
  2. DrHerringbone

    DrHerringbone

    Joined:
    Jan 3, 2021
    Posts:
    13
    Are you building the project for an x86 kernel? My guess is that the dll is formatted incorrectly but I am a relative noob to all of this.

    Edit: wait albion online isn't your game I'm assuming. What platform are you trying to run it on and I'm not totally sure this is the right place to post this question.
     
  3. Mauri

    Mauri

    Joined:
    Dec 9, 2010
    Posts:
    2,657
    This is a forum for game developers using Unity, not a support forum for games made with Unity.
    We can't help you with other people's games.

    You may want to take a look at the
    Player.log
    file - here's how to find it:
    It will give you more detailed information.
    .
     
  4. unity_D93BCD42953F29E58972

    unity_D93BCD42953F29E58972

    Joined:
    Jul 17, 2021
    Posts:
    5
    O sry ya i might have posted in the wrong place. I recently saw another help post in this sub forum for a different game.
    Albion is not my game but i do get a unityplayer.dll error while playing it. Ive attached it in the player.rar. Not quite sure how to read it to figure out the exact problem.
     
  5. unity_D93BCD42953F29E58972

    unity_D93BCD42953F29E58972

    Joined:
    Jul 17, 2021
    Posts:
    5
    For any1 who doesnt want to download the file here is the stack it has in it.

    ========== OUTPUTTING STACK TRACE ==================

    0x00007FFB75FF400E (UnityPlayer) UnityMain
    0x00007FFB75FFAC70 (UnityPlayer) UnityMain
    ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFB75F3276F)
    0x00007FFB75F3276F (UnityPlayer) (function-name not available)
    0x00007FFB7618825C (UnityPlayer) UnityMain
    0x00007FFB761892BC (UnityPlayer) UnityMain
    0x00007FFB76188387 (UnityPlayer) UnityMain
    0x00007FFB76188697 (UnityPlayer) UnityMain
    0x00007FFB761897E0 (UnityPlayer) UnityMain
    0x00007FFB76274798 (UnityPlayer) UnityMain
    0x00007FFBD4437034 (KERNEL32) BaseThreadInitThunk
    0x00007FFBD6262651 (ntdll) RtlUserThreadStart

    ========== END OF STACKTRACE ===========

    A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
    * C:/Users/aofti/AppData/Local/Temp/Sandbox Interactive GmbH/Albion Online Client/Crashes

    Also that pathway to where it says to file the call stack and other details doesnt exist. I made my way to the Albion Online Client folder but there is not a crash folder so i dont even think the game is realizing its crashing to create a crash log or the unitycrashhandler is even working.
     
  6. unity_D93BCD42953F29E58972

    unity_D93BCD42953F29E58972

    Joined:
    Jul 17, 2021
    Posts:
    5
    To answer your question, im running on windows 10 pro x64
     
  7. unity_D93BCD42953F29E58972

    unity_D93BCD42953F29E58972

    Joined:
    Jul 17, 2021
    Posts:
    5
    Any help would be appreciated as im still running into this issue and albion has basically abandoned me.
     
  8. bobisgod234

    bobisgod234

    Joined:
    Nov 15, 2016
    Posts:
    1,042
    Attach the crash .dmp file.

    Check in "C:/Users/aofti/AppData/Local/Temp/Sandbox Interactive GmbH/Albion Online Client/Crashes"
     
  9. zombiegorilla

    zombiegorilla

    Moderator

    Joined:
    May 8, 2012
    Posts:
    8,977
    Closed. This is a developer forum, not and end user support forum. Please contact the developer of the game.
     
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