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UnityPlayer.dll - Every games made with it are randomly crashing

Discussion in 'Editor & General Support' started by AlkaWolf, May 24, 2020.

  1. AlkaWolf

    AlkaWolf

    Joined:
    May 24, 2020
    Posts:
    3
    Hello there
    This issue has been first reported at different games supports something like two years back, maybe three. I think three now. They never managed to find any solution despite getting all logs, informations and reports needed to. The Pathfinder: Kingmaker support stated it as solved and corrected by a new patch after investigating on this issue, but it changed nothing and I got no news from them since it.
    By researching on internet, I know I'm far from being the only one to get this exact issue. But I know about many games which corrected those kind of crashes during the first months after their release, solving it for a large majority of players but sadly not all.
    I managed to find many solutions (like disabling Citrix, which I do not have) but none worked... And I purchased a new game made with Unity just yesterday, which is For the King, and it happened again. *Sigh*

    Well! So, this is the problem :
    Every game using UnityPlayer.dll is crashing randomly - it can be twice in a minute or never in an hour and has nothing to do with a particular moment on the game, main menu, loading, sort of combat, multiplayer or solo are the exact same - and looks exactly the same. They got little to no error message and with a little of investigation, they all turn against that file causing access violation with the same error code.
    With FTK, we got a message issue, and I got a crash log. I'll upload those two, they really are similar to the others I get from differents games.

    If you want to, and need to, I'll give you some hardware/software informations to help.
    I got no issues at all playing any other game. I'm using Razer stuff that I know can cause compatibility issues (but idk if it could be it, here), using a second display without any particular software for it (though I used to have Display Fusion, which is now gone from my computer), am running Win10 and... Well, this is a start.
    Would you like to help?

    There is many games made with Unity to be released during 2020. I really would like to test and play them a bit without getting constant crashes... And I'd be really glad to help devs and players finding the issue and a solution because we are many to be stuck with it and without anyone caring.

    Thanks you very much
    (Sorry for my approximative english, this is not my former language)
    Have a good and nice day

    5ePPdZZ.png

    Error Log from For the King:


    FTK [version: Unity 2017.2.2p2 (32bc645ba6f6)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:3e2811a1.

    Error occurred at 2020-05-23_232336.
    E:\SteamLibrary\steamapps\common\For The King\FTK.exe, run by LeLoup.
    57% memory in use.
    16332 MB physical memory [6893 MB free].
    32716 MB paging file [15665 MB free].
    134217728 MB user address space [134209350 MB free].
    Write to location f3d02008 caused an access violation.

    Context:
    RDI: 0xf3d01f88 RSI: 0xf3a31050 RAX: 0x000000a8
    RBX: 0xf3d01f58 RCX: 0x00000460 RDX: 0xf3d01ea8
    RIP: 0x3e2811a1 RBP: 0x3f682f90 SegCs: 0x00000033
    EFlags: 0x00010202 RSP: 0xd8bff6c0 SegSs: 0x0000002b
    R8: 0x00000000 R9: 0xf3a31050 R10: 0x00000023
    R11: 0xf3d01f58 R12: 0x00000000 R13: 0x00000000
    R14: 0x00000813 R15: 0x00000000

    Bytes at CS:EIP:
    48 89 5c 18 08 48 8b 43 08 48 83 e0 fc f6 44 18

    Stack:
    0xd8bff6c0: 7e88ffc8 00000239 3dec232d 00007ffe ...~9...-#.=....
    0xd8bff6d0: 00000000 00000000 22bf0c60 00000239 ........`.."9...
    0xd8bff6e0: f3d01f90 00000239 3e2b6d7a 00007ffe ....9...zm+>....
    0xd8bff6f0: 3f682f00 00007ffe 50aa3540 00000239 ./h?....@5.P9...
    0xd8bff700: 00000000 00000000 00007522 00000000 ........"u......
    0xd8bff710: 00000290 00000000 3e2b5811 00007ffe .........X+>....
    0xd8bff720: 3f682f90 00007ffe 709dd960 00000239 ./h?....`..p9...
    0xd8bff730: 00000006 00000000 00000052 00000000 ........R.......
    0xd8bff740: 3f6830f0 00007ffe 3e2b7587 00007ffe .0h?.....u+>....
    0xd8bff750: 00000010 00000000 3f682f90 00007ffe ........./h?....
    0xd8bff760: 00000028 00000000 00000006 00000000 (...............
    0xd8bff770: 00000000 00000000 3e2bac88 00007ffe ..........+>....
    0xd8bff780: 00000028 00000000 00000000 00000000 (...............
    0xd8bff790: 00000000 00000000 00000000 00000000 ................
    0xd8bff7a0: 000141b0 00000000 00000000 00000000 .A..............
    0xd8bff7b0: 00000001 00000000 00000000 00007ffe ................
    0xd8bff7c0: 3f2d81a2 00007ffe 0000020c 00000239 ..-?........9...
    0xd8bff7d0: d8bff8e8 00000060 3ea90555 00007ffe ....`...U..>....
    0xd8bff7e0: d8bff8e8 00000060 00000001 00000000 ....`...........
    0xd8bff7f0: f3ab5960 00000239 3ebde7b3 00007ffe `Y..9......>....
    0xd8bff800: a0e2caf0 00000239 00000000 00000000 ....9...........
    0xd8bff810: 0000141b 00000000 709bbf80 00000239 ...........p9...
    0xd8bff820: 04000000 00000000 3e561e49 00007ffe ........I.V>....
    0xd8bff830: 00000006 7fffffff 047341f0 00000239 .........As.9...
    0xd8bff840: d8bff948 00000060 3e8cb107 00007ffe H...`......>....
    0xd8bff850: 00000000 00000000 00000000 00000000 ................
    0xd8bff860: 70fd2060 00000239 00000006 00000239 ` .p9.......9...
    0xd8bff870: fffffffe ffffffff 00000000 00000000 ................
    0xd8bff880: a0e2caf0 00000239 3e8d659c 00007ffe ....9....e.>....
    0xd8bff890: a1651c00 00000239 709df120 00000239 ..e.9... ..p9...
    0xd8bff8a0: d8bffd30 00000060 00000000 00000000 0...`...........
    0xd8bff8b0: a0702790 00000239 00002c23 00000239 .'p.9...#,..9...
    0xd8bff8c0: 00000000 00000000 0000000a 00000000 ................
    0xd8bff8d0: 9ded4e90 00000239 3e8cc32d 00007ffe .N..9...-..>....
    0xd8bff8e0: 00000000 00000000 70fd2060 00000239 ........` .p9...
    0xd8bff8f0: 00000001 00000060 00000006 00000000 ....`...........
    0xd8bff900: 0000141b 00000000 00000001 00007ffe ................
    0xd8bff910: 00000000 00000000 00000000 00000000 ................
    0xd8bff920: 0000000a 00000000 9ded4e90 00000239 .........N..9...
    0xd8bff930: 00000000 00000000 3e8d7201 00007ffe .........r.>....
    0xd8bff940: 9ded4e90 00000239 f3ab5960 00000239 .N..9...`Y..9...
    0xd8bff950: a1651c00 00000239 d8bffd30 00000060 ..e.9...0...`...
    0xd8bff960: d8bff9d0 00000060 3e600680 00007ffe ....`.....`>....
    0xd8bff970: d8bffb18 00000060 d8bffb10 00000060 ....`.......`...
    0xd8bff980: 3f000000 00000000 00000000 00000000 ...?............
    0xd8bff990: 00000000 00000000 00000000 00000000 ................
    0xd8bff9a0: 709df120 00000239 3e8d73bf 00007ffe ..p9....s.>....
    0xd8bff9b0: a1651c00 00000239 00000000 00000000 ..e.9...........
    0xd8bff9c0: 00000000 00000000 00000000 00000000 ................
    0xd8bff9d0: d8bffae0 00000060 3e8d370e 00007ffe ....`....7.>....
    0xd8bff9e0: 9ded4d60 00000239 00000000 00000000 `M..9...........
    0xd8bff9f0: 9ded4e90 00000239 0000000a 00000000 .N..9...........
    0xd8bffa00: 44700000 44070000 00000000 00007ffe ..pD...D........
    0xd8bffa10: 44700000 44070000 00000000 00000000 ..pD...D........
    0xd8bffa20: 00000000 00000000 00000000 3f800000 ...............?
    0xd8bffa30: 00000000 00000000 00000000 00000000 ................
    0xd8bffa40: 00000000 00000000 00000000 00000000 ................
    0xd8bffa50: 00000000 00000000 00000000 00000000 ................
    0xd8bffa60: 00000000 00000000 00000000 00000000 ................
    0xd8bffa70: 00000000 00000000 00000000 00000000 ................
    0xd8bffa80: 00000000 00000000 00000000 00000000 ................
    0xd8bffa90: 00000000 00000000 00000000 00000000 ................
    0xd8bffaa0: 00000000 00000000 00000000 00000000 ................
    0xd8bffab0: 00000000 00000000 00000000 00000000 ................
    0xd8bffac0: 00000000 00000000 003e03e8 00000239 ..........>.9...
    0xd8bffad0: 00000000 00000000 00000000 00000000 ................
    0xd8bffae0: 00000000 00000000 00000000 00000000 ................
    0xd8bffaf0: 00000000 00000000 d8bf0101 00000060 ............`...
    0xd8bffb00: 00000000 00000000 3e4c4660 00007ffe ........`FL>....
    0xd8bffb10: 00000000 00000000 00000000 00000000 ................
    0xd8bffb20: 00001008 00000000 44f00000 44870000 ...........D...D
    0xd8bffb30: 00000000 00000000 3e4c4d6f 00007ffe ........oML>....
    0xd8bffb40: 00001008 00000000 00000002 00000000 ................
    0xd8bffb50: 00001008 00000000 00000000 00000000 ................
    0xd8bffb60: 00001008 00000000 00000000 00000000 ................
    0xd8bffb70: 00000000 00000000 4c8fa6dc 00007ffe ...........L....
    0xd8bffb80: 00000e2c 00000000 3eb2a31b 00007ffe ,..........>....
    0xd8bffb90: 00000000 00000000 7f661e90 00000239 ..........f.9...
    0xd8bffba0: 00000001 00000000 00000000 00000000 ................
    0xd8bffbb0: 00000000 00000000 3eb2a4ca 00007ffe ...........>....
    0xd8bffbc0: 00001008 00000000 d8bffd30 00000060 ........0...`...
    0xd8bffbd0: 00000000 00000000 00000000 00000000 ................
    0xd8bffbe0: 00000001 00007ffe 0000000b 00000000 ................
    0xd8bffbf0: 00050050 00000000 000014fe 00000000 P...............
    0xd8bffc00: 138911bc 00000000 00000001 00000000 ................
    0xd8bffc10: 015b2255 00000359 000001af 00000000 U"[.Y...........
    0xd8bffc20: 00000000 00000000 3eb3703d 00007ffe ........=p.>....
    0xd8bffc30: 00000004 00000000 d8bffd30 00000060 ........0...`...
    0xd8bffc40: 00000000 00000000 00000000 00000000 ................
    0xd8bffc50: 00000000 00000239 00000000 00000000 ....9...........
    0xd8bffc60: 0000001d 006b0073 006f0056 0075006c ....s.k.V.o.l.u.
    0xd8bffc70: 00000000 005c0031 00000000 00000000 ....1.\.........
    0xd8bffc80: 65726170 5748746e 0000444e 00790072 parentHWND..r.y.
    0xd8bffc90: 0000000a 00000000 00000044 00700041 ........D...A.p.
    0xd8bffca0: 00000000 00000000 65646968 646e6957 ........hideWind
    0xd8bffcb0: 0000776f 00720062 0000000a 00000000 ow..b.r.........
    0xd8bffcc0: 00000044 00610065 6f5ba4a0 00000239 D...e.a...[o9...
    0xd8bffcd0: 6f5ba430 00000239 709b7940 00000239 0.[o9...@y.p9...
    0xd8bffce0: 00000042 00000000 00540020 00650068 B....... .T.h.e.
    0xd8bffcf0: 00000042 00000000 00000044 00540046 B.......D...F.T.
    0xd8bffd00: 709ccc10 00000239 709ccc38 00000239 ...p9...8..p9...
    0xd8bffd10: 709ccc38 00000239 00001010 00000000 8..p9...........
    0xd8bffd20: 709cb750 00000239 00000036 00000000 P..p9...6.......
    0xd8bffd30: 6db60000 00000239 00000036 00000000 ...m9...6.......
    0xd8bffd40: 00000044 00000000 709cb790 00000239 D..........p9...
    0xd8bffd50: 0000003e 00000000 d8bffe40 00000060 >.......@...`...
    0xd8bffd60: 0000003e 00000000 00000044 00007ff7 >.......D.......
    0xd8bffd70: 709c26f0 00000239 00000012 00000000 .&.p9...........
    0xd8bffd80: 00000000 00000000 0000000d 00000000 ................
    0xd8bffd90: 00000044 00000239 00000000 00000000 D...9...........
    0xd8bffda0: 004b5446 6c502079 72657961 00000000 FTK.y Player....
    0xd8bffdb0: 00000003 00000000 00000044 00000000 ........D.......
    0xd8bffdc0: 6f5ba430 00000239 6f5ba430 00000239 0.[o9...0.[o9...
    0xd8bffdd0: 709afc10 00000239 00000051 00000000 ...p9...Q.......
    0xd8bffde0: 00000000 00000000 00000051 00000000 ........Q.......
    0xd8bffdf0: 00000044 00000502 709cb710 00000239 D..........p9...
    0xd8bffe00: 0000003b 00000000 99ea4acd 00007ffe ;........J......
    0xd8bffe10: 0000003b 00000000 00000044 00007ff7 ;.......D.......
    0xd8bffe20: 709b78a0 00000239 00000041 00000000 .x.p9...A.......
    0xd8bffe30: 00000fa0 00000000 00000041 00000000 ........A.......
    0xd8bffe40: 00000044 00000000 709b7850 00000239 D.......Px.p9...
    0xd8bffe50: 00000040 00000000 6db63cc0 00000239 @........<.m9...
    0xd8bffe60: 0000003f 00000000 00000044 00000239 ?.......D...9...
    0xd8bffe70: 00000000 00000000 00000000 00000000 ................
    0xd8bffe80: 00000000 00000000 00000000 00000000 ................
    0xd8bffe90: 00000000 00000000 00000000 00000000 ................
    0xd8bffea0: 00000000 00000000 00000000 00000000 ................
    0xd8bffeb0: 00000000 00000000 0000000a 00000000 ................
    0xd8bffec0: 00000000 00000000 471713ee 00007ff7 ...........G....
    0xd8bffed0: 00000000 00000000 00000000 00000000 ................
    0xd8bffee0: 00000000 00000000 0000000a 00000000 ................
    0xd8bffef0: 00000000 00000000 00000000 00000000 ................
    0xd8bfff00: 00000000 00000000 9b517bd4 00007ffe .........{Q.....
    0xd8bfff10: 00000000 00000000 00000000 00000000 ................
    0xd8bfff20: 00000000 00000000 4c860000 00007ffe ...........L....
    0xd8bfff30: 00000000 00000000 9ceece51 00007ffe ........Q.......
    0xd8bfff40: 00000000 00000000 00000000 00000000 ................
    0xd8bfff50: 00000000 00000000 00000000 00000000 ................
    0xd8bfff60: 00000000 00000000 00000000 00000000 ................
    0xd8bfff70: 00000000 8b05960c 00000000 00000000 ................
    0xd8bfff80: 00000000 00000000 99f3fd00 00007ffe ................
    0xd8bfff90: d8bfe840 00000060 ffe12f66 b0c00007 @...`...f/......
    0xd8bfffa0: 12f66b0c 00007ffe d8bfe840 00000060 .k......@...`...
    0xd8bfffb0: 00000202 00000000 00000000 00000000 ................
    0xd8bfffc0: 00000000 00000000 00000000 00000000 ................
    0xd8bfffd0: 00000000 00000000 00000000 00000000 ................
    0xd8bfffe0: 00000000 00000000 00000000 00000000 ................
    0xd8bffff0: 00000000 00000000 00000000 00000000 ................

    Module 1
    C:\WINDOWS\SYSTEM32\xinput1_3.dll
    Image Base: 0x00400000 Image Size: 0x0001e000
    File Size: 107368 File Time: 2007-04-04_195422
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® DirectX for Windows®
    FileDesc: Microsoft Common Controller API
    FileVer: 9.18.944.0
    ProdVer: 9.18.944.0

    Module 2
    C:\WINDOWS\SYSTEM32\xinput1_2.dll
    Image Base: 0x00400000 Image Size: 0x00018000
    File Size: 83736 File Time: 2006-07-28_103108
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® DirectX for Windows®
    FileDesc: Microsoft Common Controller API
    FileVer: 9.14.701.0
    ProdVer: 9.14.701.0

    Module 3
    C:\WINDOWS\SYSTEM32\xinput1_1.dll
    Image Base: 0x00400000 Image Size: 0x00018000
    File Size: 83664 File Time: 2006-03-31_133948
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® DirectX for Windows®
    FileDesc: Microsoft Common Controller API
    FileVer: 9.12.589.0
    ProdVer: 9.12.589.0

    Module 4
    E:\SteamLibrary\steamapps\common\For The King\FTK_Data\Plugins\steam_api64.dll
    Image Base: 0x58910000 Image Size: 0x00040000
    File Size: 245536 File Time: 2020-05-23_205516
    Version:
    Company: Valve Corporation
    Product: Steam Client API
    FileDesc: Steam Client API
    FileVer: 3.92.72.58
    ProdVer: 1.0.0.1


    == [end of error.log] ==
     
  2. AlkaWolf

    AlkaWolf

    Joined:
    May 24, 2020
    Posts:
    3
    Well.
    We are many to face these issues. No one's giving a S*** about it. I have seen plenty of thread everywere. The only ones to receive any answer are the ones posted in little independant communities. At least, they try to help. But the ones working with Unity (or the devs from the applications concerned) are all mute.

    This issue isn't uncommon and it's in your hands. Do something
     
  3. bobisgod234

    bobisgod234

    Joined:
    Nov 15, 2016
    Posts:
    1,027
    There should be a dump file with more useful debugging information in it. You can locate it with instructions here: https://docs.unity3d.com/Manual/LogFiles.html

    Can you test these games on a different computer?

    Upload that so someone can have a better look at the stack, and maybe guess as to the cause.

    Keep in mind we do not have source access to Unity. In no way is it "on our hands". In fact, our hands are often quite tied when it comes to internal engine issues.
     
  4. AlkaWolf

    AlkaWolf

    Joined:
    May 24, 2020
    Posts:
    3
    Hi, thanks you very much, first. You're trying to help and it's a brave and kind move, I'd like to salute you for that.

    I checked the instructions and locations found on your link but found absolutely nothing : I want you to be sure to understand that I do not use Unity as a tool myself but am experiencing issues coming from unity elements used by released games. I, myself, understand that you may not be the right hands to work on it, but where are they if it is not under these unity forums? That's my proper statement and I'm sure you can hear it.

    So, this is to clarify, just in case :p

    That being clear... Mh, I cannot myself test those games on another computer, but they've been released months and months ago, for some people they're working great and it's a majority. I'm playing with friends and they do not face those problems I'm facing, but I do know, searching on internet, other people stuck with 'em like I am actually. So it could be many things, maybe compatibility issues, I don't know... I'm pretty sure I could play with tranquillity if I had to buy another new computer, but I'd rather not and find a good solution.
    I can only rely on those crash logs, or pop some new logs.

    I mean, that's something I've never seen before. One kind of crash for multiple games, and one unique sentance "unityplayer.dll caused access violation", many other people getting the exact same issue and zero solution (except the Citrix case). It could be something similar to this Citrix case, a software getting conflict and crashing the games using unityplayer.dll... But there's 0 work around.
     
  5. bobisgod234

    bobisgod234

    Joined:
    Nov 15, 2016
    Posts:
    1,027
    What are your computer specs? (OS, hardware etc)

    How many other Unity games have you tried? Do they also produce crash reports?

    Without a .dmp file, all I can say is that some routine in UnityPlayer.dll tried to write to memory that it doesn't have access to. This could be caused by a countless number of things (bug in Unity, problems with other software, especially antivirus software, faulty RAM etc).

    A .dmp file would really be needed to have any chance at guessing the cause beyond that. Perhaps one of the other games produce one when they crash.

    I recommend disabling your antivirus, and also running a memory test (e.g. memtest86) to verify your RAM is stable. It might also be worth trying other stress tests (e.g. furmark, prime95) to verify the stability of your PC.
     
  6. vivekkatwaroo

    vivekkatwaroo

    Joined:
    Sep 29, 2020
    Posts:
    3
    this thread is dead but i'd still like to get some help
     

    Attached Files:

    • um.PNG
      um.PNG
      File size:
      26.9 KB
      Views:
      146
  7. vivekkatwaroo

    vivekkatwaroo

    Joined:
    Sep 29, 2020
    Posts:
    3
    Problem Event Name: APPCRASH
    Application Name: Among Us.exe
    Application Version: 2019.4.9.65162
    Application Timestamp: 5f3b453b
    Fault Module Name: UnityPlayer.dll
    Fault Module Version: 2019.4.9.65162
    Fault Module Timestamp: 5f3b46de
    Exception Code: c0000005
    Exception Offset: 0024bf10
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
     
  8. vivekkatwaroo

    vivekkatwaroo

    Joined:
    Sep 29, 2020
    Posts:
    3
    How would I go about getting this information
     
  9. josguerra99

    josguerra99

    Joined:
    Feb 14, 2018
    Posts:
    5
    Im facing a similar issue, any one knows a workaround?
     
  10. bloonstdcrash

    bloonstdcrash

    Joined:
    Dec 11, 2020
    Posts:
    1
    Bloons TD 6 on steam also keeps randomly crashing. I've tried RimWorld as well and it had the same error. Below are details for the most recent Bloons TD 6 crash.

    Below are the event viewer details and my Windows 10 PC summary. I've uploaded a CrashDump from C:\Users\<user>\AppData\Local\CrashDumps\BloonsTD6.exe.6336.dmp
    And also DxDiag, don't know if it's useful.

    I have recently bought a SAGER NP7958F1 (CLEVO NH58AF1), which includes NVIDIA GeForce RTX 2070 8GB GDDR6. Could this possibly be a hardware issue? I've downloaded the latest NVIDIA driver via GeForce Experience `460.79`. Other drivers are also downloaded straight from Sager website. AMD drivers are downloaded via Radeon Software Adrenalin 2020 (their auto detect driver downloader).
    I've done memtest86 and SSDLife, RAM and SSD seems fine. Also Cinebench for CPU and Unigine Heaven for GPU. I'll try 3DMark Fire Strike benchmarks.

    I've also read there are a lot of issues with Windows 10 20H1 and 20H2 releases. I might try rolling back to 1909 or earlier.
    Please let me know if there are any other info needed to diagnose the issue.

    EVENT VIEWER
    ```
    Faulting application name: BloonsTD6.exe, version: 2019.4.1.49221, time stamp: 0x5eea88f6
    Faulting module name: UnityPlayer.dll, version: 2019.4.1.49221, time stamp: 0x5eea8a56
    Exception code: 0xc0000005
    Fault offset: 0x00000000004f3faa
    Faulting process ID: 0x18c0
    Faulting application start time: 0x01d6cfc2150b872a
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\BloonsTD6\BloonsTD6.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\BloonsTD6\UnityPlayer.dll
    Report ID: 684b01ce-7cc1-463c-9b73-421e6e3377cc
    Faulting package full name:
    Faulting package-relative application ID:

    BloonsTD6.exe
    2019.4.1.49221
    5eea88f6
    UnityPlayer.dll
    2019.4.1.49221
    5eea8a56
    c0000005
    00000000004f3faa
    18c0
    01d6cfc2150b872a
    C:\Program Files (x86)\Steam\steamapps\common\BloonsTD6\BloonsTD6.exe
    C:\Program Files (x86)\Steam\steamapps\common\BloonsTD6\UnityPlayer.dll
    684b01ce-7cc1-463c-9b73-421e6e3377cc
    ```
    WINDOWS 10 ABOUT YOUR PC
    ```
    Device name DESKTOP-ELKMMNI
    Processor AMD Ryzen 5 3600 6-Core Processor 3.59 GHz
    Installed RAM 32.0 GB (31.9 GB usable)
    Device ID 48522D3D-819F-4359-AD77-2FE4724CCE82
    Product ID 00330-80000-00000-AA290
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Edition Windows 10 Pro
    Version 20H2
    Installed on ‎09/‎12/‎2020
    OS build 19042.685
    Experience Windows Feature Experience Pack 120.2212.551.0
    ```

    EDIT!!!

    By the way I've also included the Crash_2020* data. For some reason it was located in the temp folder C:\Users\<user>\AppData\Local\Temp\Ninja Kiwi\BloonsTD6\Crashes
     

    Attached Files:

    Last edited: Dec 11, 2020
  11. Zerrbit

    Zerrbit

    Joined:
    Apr 13, 2021
    Posts:
    3
    I struggled with this issue for the better part of a year as far as I'm aware. Every single game made on Unity would crash in anywhere from 2 minutes to 12 hours of play (average 1/hr), with no indication it was happening in specific areas/scenarios within the games. Tarkov, Rimworld, Outward, Valheim were all games that had these random crashing issues(note different Unity Engine versions between these games). Battlefield 4,1,5/CallofDutyMW/Snowrunner are all games that I had zero issues with. No issues with other programs. The common thread among the ctds was the "0xc0000005" memory access violation, sometimes with unityplayer.dll, other times with other dlls, showing up in event viewer. Never had Citrix, no overclock, and tried every combination of GPU driver, Windows10 version, Audio driver, with loads of DDU, and anything else I could think of to no avail.

    For some reason it seems that Unity doesn't jive with my default XMP profile that has my RAM running at 3200mhz. I set the RAM to 3000mhz, leaving XMP 'on' and letting ratios auto-adjust. After a couple of weeks with ZERO crashes, I went back to the 3200mhz setting and crashed within 2 hours. I then set it to 3400mhz, still changing nothing but speed in the BIOS, and haven't had a crash in another 2 weeks of gaming.

    So anyone having this issue, try making adjustments to your RAM speed in BIOS and see if that helps you. Like I said all I adjusted was the speed away from the default DDR4-3200mhz. Maybe you'll have to turn off XMP, adjust voltages/ratios, but it's worth a shot.

    I'm not the type to so much as show my face online, but seeing the way some people were treated here and other places while scouring around for answers left a sour enough taste in my mouth that I had to make a post.This issue may not be a common occurrence, but my experience is that this (still) is definitely a Unity Engine problem.

    Specs for posterity:
    CPU: Intel i5-9600k
    RAM: Corsair Vengence DDR4-3200
    MOBO: ASUS Prime Z390-A
    GPU: MSI 1080ti Lightning Z
     
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  12. bobisgod234

    bobisgod234

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    XMP profile is overclocking. Your RAM was overclocked and not stable. This is consistent with the "memory access violation" error - it is likely that a pointer or something was being corrupted, and this caused Unity to try to access memory locations it can't access.

    It is possible that Unity is doing something in a unique-but-perfectly-valid way that other engines aren't, and this is triggering the bug in your specific case. This is not something that Unity can fix.
     
  13. Zerrbit

    Zerrbit

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    I'm aware of that fact. An overnight on Memtest and a litany of other stress tests seem to suggest otherwise. My issue is "fixed," and I never turned XMP off. Currently running at 3400mhz, as opposed to the default 3200mhz, changing nothing with voltages, and have no ctds. If you're saying Unity and only Unity is sussing out a memory instability while specifically clocked at 3200mhz, I wouldn't have the knowledge to refute. Just seems a bit odd to me to say that everything is working as intended and it's not even something that could be investigated.
     
  14. bobisgod234

    bobisgod234

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    Stress tests do not guarantee stability. Running your equipment within its rated specifications is the only way to guarantee stability (assuming that nothing is faulty). Bad RAM overclock can cause all sorts of strange, esoteric and rare problems. You are probably better off disabling XMP.

    Yes

    No - No one can run every piece of software in existence. It is likely other software out there would trigger a similar crash.


    If overclocking your computer causes software crashes then there isn't much any software developer can do about that, except tell you not to overclock your computer.
     
  15. Zerrbit

    Zerrbit

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    The RAM is well within 'rated' specifications of 3200mhz while running at 3200mhz I'd think, and as I said I'm currently at 3400mhz with no voltage or timing change, and free of any issues Unity or otherwise. If you're suggesting I disable Intel Turbo Boost and run my RAM at 2133mhz just to make sure my Unity games run stable, I think I'll pass.

    Perhaps there are other pieces of software out there that would trigger this in my system, but I have yet to come across any. So in my vacuum, I see a problem that revolves solely around Unity.

    My knowledge of software development is nowhere near sufficient to make any claims, but when I have 99 software developers say "overclock* away!" and 1 says "your hardware is unstable" it's going to give regular old me pause as to where the problem lies.

    Like I said the issue is resolved on my end. I get to play Unity games AND don't have to take a not-insignificant performance hit disabling XMP or Turbo Boost. Chalking it up to an "island of instability" quirk at 3200mhz or other eGremlin beyond my scope and moving on.

    The main focus of my post was to maybe help others who've run into a similar issue and exhausted all of the canned fixes. Apologies for getting off the rails.
     
  16. bobisgod234

    bobisgod234

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    When you buy "3200Mhz" RAM with a JEDEC profile of 2133Mhz, you are buying 2133Mhz ram. I assume that the actual ram chips are pretty low-binned to have a rating that slow.

    I have DDR3 Corsair Vengeance RAM in my PC, and it won't even post with XMP turned on. They have a XMP profile of 1866, but a JEDEC profile of just 1333. I assume that the Vengeance line of modules are just basically cheap RAM "gamified" to sell them at a higher price.

    Overclock away, but you must accept all the risks doing so.
     
  17. Tautvydas-Zilys

    Tautvydas-Zilys

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    You're not giving us much to work with, even if the issue could be investigated. As @bobisgod234 said, overclocking issues can present themselves in either random or some very specific circumstances. If Unity is exercising the path that your RAM just doesn't like at that frequency, and causes memory read errors, there's literally nothing we can do about it. It's not something you can detect programmatically and work around. However, if the timing issues expose race conditions in the engine and the crashes are not actually caused by memory errors, then it's entirely different business. It's impossible to tell between the two without seeing the crash dumps, though.
     
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  18. Joe-Censored

    Joe-Censored

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    The Intel i5 9600k includes a memory controller rated to a maximum of DDR4 2666. Running memory higher, even within the memory's own specs, is an overclock of the memory controller on the CPU and not guaranteed to be stable. In fact, Intel voids the warranty on this CPU if you run memory higher than the 2666MHz spec.

    If anything in your computer is overclocked, the first thing you should do to test is stop overclocking and see if you can still reproduce the issue. That would mean you need to run your memory no higher than 2666 to run the memory controller within max spec.

    The first Intel CPU's to support 3200MHz memory without overclocking the memory controller actually is the brand new 11th gen parts. AMD has supported 3200MHz out of the box for a while though.

    This isn't about making it stable "with Unity". Different software will have different access patterns on the hardware. Even though the access patterns are different, if your overclock is stable it shouldn't have any problem. If your overclock is not stable, specific access patterns could result in a problem while you don't see the problem running other software which uses an entirely different access pattern.

    But it is your computer, do what you want.
     
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  19. calebisstupid

    calebisstupid

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    This might be the most helpful post I have seen on this topic in months. I, like many other forums posters all over, have this UnityPlayer.dll access violation issue across many many unity games (Fall Guys, Valheim, Kingdom, Totally Reliable Delivery Service, Children of Morta, many many more). The problem started for me in August of 2020 when I first began playing fall guys. Prior to that, on the exact same hardware setup, I was putting hundreds of hours into games like Tarkov and other unity games with no issues at all.

    In my case, most of the time I get this .dll error, but sometimes my computer deadlocks until I manually reboot.

    I have tried "everything" (everything I know to do), including all sorts of driver wipes/upgrades/rollbacks, new RAM, new PSU, 2 fresh windows installs on different drives, stress testing everything with multiple tests for hours, much more, but most relevant: under clocking my RAM. My original RAM was 4x4GB 2133Hz RAM, that I manually clocked to 2133Hz and ensured XMP was off. My most recent RAM (bought just a couple of days ago to try and fix this) is 3600, but I have clocked it well below that for testing. I have also disabled any sort of CPU boosting, yet the problem persists very consistently.

    I have a rather stupid theory, but the only change I can think of in August 2020 was that I began playing a lot of games using HDMI out using HDMI audio. Games like Phasmophobia and Golf with your Friends have never crashed for me, but I always exclusively used them over DisplayPort and a headset. The other games I mostly play on my TV. The biggest exception to this is Valheim, which is unplayable no matter what setup I use. This is really the only thing I know to test more and focus on, as I've done so much with everything else.

    So far, I've been almost entirely convinced this is not a hardware issue from all the testing and reproducing I have done. But your point about the i5 memory controller rating has made me question if there are "overclocked" things in my set-up that I am totally unaware of. While I am somewhat experienced with builds, I definitely have almost no experience with overclocking. I just buy parts based on QVL lists mostly.

    I would really love your insight on this, as you have brought the most concrete response to this that I have seen. I don't want to blow up this thread with all my tests, logs, etc, but man I sure will if you have any interest in helping at all.

    Edit to add: Zerrbit's solution seemed like a god send; we have the exact same RAM, MOBO, and CPU currently. However I'm not having the same luck with the RAM speed settings
     
    Last edited: May 26, 2021
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  20. Joe-Censored

    Joe-Censored

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    Thanks for the kind words. Would you mind sharing your current computer specs? You said you switched to using HDMI instead of DisplayPort around the time this started. Have you reproduced this at all on DisplayPort? Is that with the same graphics card? You replaced the PSU, what wattage and is it a name brand?

    I'm asking about specs and PSU, because when you run a Unity game (or really any game, but Unity is a popular game engine so you will commonly see general problems in Unity games just because many games are Unity games) it will use your hardware a lot harder than a typical application. This will use more power. If you're pulling power to the limit of what the PSU can handle, this can manifest in voltage drops which can cause rare problems which don't show up during synthetic stress tests. For example, you run a stress test on the CPU, then one on the RAM, then one on the graphics card, everything looks fine. But when you run a game you are stressing all at the same time, drawing more power than during the stress tests, and then the issue occurs.

    The new higher end graphics cards from both Nvidia and AMD are known to cause periodic power draw spikes well above norm. Some reviewers are recommending 1k+ power supplies for this reason, even though the vast majority of the time you don't come anywhere near that level of usage.
     
  21. bobisgod234

    bobisgod234

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    An Access Violation error is an extremely generic error. You should check the logs/dmp file for the stack trace of each game. If the stack trace is the same for each game, then that could mean a bug in Unity.
     
  22. calebisstupid

    calebisstupid

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    My current build specs:
    ASUS Prime z-930a mobo
    16GB (2x8GB) Corsair DDR4 3200 RAM
    i5-9600k
    EVGA 2060 super
    2x SSD, 1x HDD

    PSU went from an 11 year old 850W to a new Corsair gold rated 650W. I still have both and am willing to test them interchangeably. The 850W was extreeeeemely overkill when I got it, 650W should work entirely fine and has been for a week in every game except most unity games.

    For the stress testing, I have run them all individually, and run them all simultaneously. No issues whatsoever.

    When I say other games and applications, I am playing intensive games like resident evil 7, COD black ops, COD Warzone, and probably 20-30 others (I wish this was an exaggeration) for hours on end, leaving them running for days, and never crashed in any of them. I do a lot of amateur music production as well, so probably not as intensive as gaming, but definitely stresses the CPU in my opinion by having a half dozen inputs and recording and the likes.

    In a very interesting turn of events, I began playing around with RAM clock speeds to match Zerrbits (I had done this before but left XMP off). With XMP I on and at 3400Hz, I literally cannot open any of the unity games I listed. It crashes immediately with the same access violation. XMP I on at 3000Hz, I can make it longer in games like Totally Reliable Delivery Service (about 15min or so until I crash).

    How would I go about getting more detailed crash logs? Happy to gather anything I can at all.

    edit: missed your question. Yes, I can reproduce on displayport. Valheim has the same issues and I've exclusively on DP with headphones. Fall Guys have also crashed on DP. It is/was a dumb theory, but was literally the only thing that I was able to notice. Most of the unity games listed I play on tv/projector with my kids, and unfortunately, we're recovering from a flood currently so my only remotely convenient option is using our TV currently.
     
    Last edited: May 31, 2021
  23. Joe-Censored

    Joe-Censored

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    As far as crash logs, Unity games typically create a log file. There's also often a crash dump. I'm not sure the crash dump is useful for anyone without the original Unity project. But the log file is usually left to be placed in the default location, see the Player log here:
    https://docs.unity3d.com/Manual/LogFiles.html

    You could also check if something ended up getting logged in the Windows event viewer. The deadlock incidents might have been recorded. Those deadlocks are what has me still leaning towards hardware related. A Unity game shouldn't be able to do that, it would have to be a hardware problem or driver bug.

    I'm assuming you meant z390-a. What BIOS version are you running? I see that Asus has made quite a few BIOS updates since the board came out, most focusing on "Improve system stability". Unfortunately they don't bother mentioning what actually was unstable about the previous BIOS versions. If you do try upgrading the BIOS, I'd avoid the latest beta BIOS for this kind of testing.

    https://www.asus.com/us/Motherboards-Components/Motherboards/All-series/PRIME-Z390-A/HelpDesk_BIOS/
    Note I'm assuming this is your exact motherboard, but verify yourself first. Don't trust random internet person to provide you the correct BIOS download link :p

    Lastly, you said you have "half a dozen inputs" related to creating music. What kind of inputs? I would try disconnecting all this equipment, and seeing if the problem still occurs. For example, I've seen a badly behaving USB device cause system failures which are seemingly unrelated to the device. In that case it was a bad USB DVD burner, which would cause the computer to freeze randomly even though the drive wasn't being accessed.

    Sorry I can't be more help.
     
    Last edited: May 27, 2021
  24. calebisstupid

    calebisstupid

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    No problem. I did mean the z390-a! I have tested on every BIOS update since release except for the most recent. Will be giving that a shot.

    As for the studio equipment, that was actually the cause for my first full wipe last fall. Assumed I'd messed up some weird driver stuff with all the audio interfaces and weird drivers I'd tried (it's all mics, guitars, digital drums..).

    The same issue has persisted since that wipe and I havnt re-set up that stuff since late fall.

    The first fresh windows install I installed drivers direct from ASUS before testing. This most recent wipe I exclusively used windows update and the only other thing I installed was Totally Reliable Delivery Service and crashed within 3-5 min.

    I'll get on those crash logs asap. Unfortunately getting anywhere with the dev support teams has provided nothing to me besides the generic "make sure your video drivers are up to date" stuff. I'm sure it helps most people but I at least consider myself decently tech savvy (been a mobile dev for a decade or so, which unfortunately correlates nothing whatsoever to PC dev or especially game dev hah).

    I'm gonna get on this log stuff asap.
     
  25. Joe-Censored

    Joe-Censored

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    On drivers, the drivers from the motherboard manufacturers are typically the initial release drivers, and don't often get updated. I see Asus did post an updated chipset driver, but the others are all a couple years old. Though Windows Update may itself install updated drivers for some devices.

    If this was back in the day when I had my own computer store still, I'd finish looking at the potential for hardware issues by parts swapping. Test your video card in another computer, test another video card in your computer. Repeat with motherboard, repeat with CPU, repeat with every component, one at a time. See if the problem moves with a component, or stays with your computer. I'd also try your installed OS on another computer, usually with nearly identical parts, then try a complete fresh install with nothing but drivers installed on your computer. See if the problem remains on your computer, moves to the new computer with your OS, or appears on both. But I doubt you have such a luxury to have so many extra parts or other computers available.
     
  26. calebisstupid

    calebisstupid

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    Good to know. I definitely believe I've been on the most recent drivers available outside of the recent BIOS update, I tend to be somewhat diligent in that regard, especially since that is always the first stuff I work with when I get fed up with the Unity crashes every few weeks or so hah.

    I have swapped out parts for everything except MOBO and CPU (I had some spares and my friends are all PC gamers so I've had some luck there with things like GPU). Though technically, my old MOBO and CPO (pre Feb 2020 upgrade) worked fine, no unity crashes, and the new MOBO and CPU worked fine until August of 2020. I know it could have gotten faulty since then, but I typically see hardware issues persist from start to finish and not suddenly pop up in such a specific manor without completely breaking or dying out.

    I just installed the Windows SDK debugger tools and I am running analysis on my most recent Fall Guys and Totally Reliable Delivery Service .dmp files. I will upload them in just a few minutes when that finishes.
     
  27. calebisstupid

    calebisstupid

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    OK. Windows debugging tools are not too bad! I took a look and dont see anything that really sticks out. im not using to seeing so many memory addresses when debugging.

    an interesting thing: the fall guys crash I attached was one of the rarer "module: unknown" access violations. I figured I'd upload one of each in case someone far smarter than me is able to see any sort of comparison between them.

    I dont have a whole lot of the older logs since I wiped just a few days back, but I will reproduce crashing as often as I am able to and post new logs as I am able to get them.
     

    Attached Files:

  28. calebisstupid

    calebisstupid

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    Ended up putting an extra 8GB in from my old RAM for a total of 24GB. I set the speed for all RAM to 2666, and changed the voltage to 1.35. Of the games I have been able to test:

    - Fall Guys did not crash in ~2 hours of play. This is a record at this point.
    - Totally Unreliable Delivery Service will not open at all and gives me the ls-0013 error on epic games. I've validated, re-installed, installed on another drive. No idea if this is related.

    I'm about a week or so away from getting my desk set back up as well so I will be able to test much more then.
     
  29. calebisstupid

    calebisstupid

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    spoke too soon. kingdom two crowns still crashing. 2 sample logs attached. Fall Guys likely ran as a fluke.

    Just to re-iterate, other games and software are not crashing at all. Knockout City, Rocket League, COD. All played within this same time period for much longer periods.
     

    Attached Files:

    Last edited: May 31, 2021
  30. calebisstupid

    calebisstupid

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    I'm quoting you in case it notifies you. Apologies if I am beating a dead horse here, but I am absolutely willing to provide anything and everything I can to help get to the bottom of this as it is driving me insane. I also have reached out to the individual game support teams for months but that has been ... pretty non helpful so far. I also have an open case with ASUS tier 2 support regarding the motherboard itself, no real progress there.

    I find it far too great a coincidence that I have the same hardware as Zerrbit does (except the GPU), and I am experiencing the exact same issues, but unable to solve it the way he did.

    I've posted a few various logs above from .dmp files, but by far the most common one I see is the UnityPlayer.dll error
     
  31. bobisgod234

    bobisgod234

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    Code (CSharp):
    1. OSPLATFORM_TYPE:  x86
    Are you running a 32 bit version of Windows?
     
  32. calebisstupid

    calebisstupid

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    I am not, that is weird. That could be an issue with how I installed the Windows SDK debugger tools. I have a total of 15 minutes experience with any sort of Windows debugging tools. When I first open the DMP files it gives some weird popup about not being on a 32 bit system, but then when I click and drag the log file into the viewer it opens. (I am using the x64 debug tool, so it was weird)

    I've been uploading some of the raw DMP files here https://drive.google.com/folderview?id=1CBMokbycCy0z8b4qjwGuStF_T48jHx3h

    Edit to add: this has me really thinking. If somehow these games are running in 32 bit but my OS/machine is writing to memory as a 64 bit, that seems to vibe with memory write errors? I'm certainly not a hardware pro but that kinda makes sense to me assuming that's how it works
     
    Last edited: Jun 1, 2021
  33. calebisstupid

    calebisstupid

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    So after several days of communicating back and forth and troubleshooting with ASUS, they have ultimately landed on this being a Unity problem.

    Game dev support teams are no different. All of my tickets have ended with then telling me that it looks like a Unity problem. I highly doubt they combed over the logs, if at all.

    Unity support of course tells me to reach out to the developers.

    Feel like I'm at a total loss here with the only options being a system rebuild (or at least new mobo and CPU combo). I just got an Alienware laptop in, of course the issue doesn't happen on that so far.

    Anyone have any additional options or insight into the logs?
     
  34. bobisgod234

    bobisgod234

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    I looked at one of the dumps. There is an "Access violation reading location 0xFFFFFFFFFFFFFFFF" exception on this line:

    Code (CSharp):
    1. movaps      xmm7,xmmword ptr [rsp+50h]
    This piece of assembly is trying to move 4 floats from the stack to the xmm7 register. On doing some research, I believe this exception only occures if rsp+0x50 is not 16 bit aligned, but in the dump you provided, it is 16bit aligned.

    I suspect there is a hardware issue here, possibly with the CPU. Try running Prime95 for a bit with various configurations (especially the memory controller stress test) and seeing what happens.

    EDIT:

    Another one of your dumps crashes on the same piece of assembly, except this time rsp isn't 16 bit aligned, so I would expect it to throw that exception. However, the instruction above it tries to read with the same non-16-bit-aligned rsp and somehow succeeds, which should be impossible:

    Code (CSharp):
    1. movaps      xmm6,xmmword ptr [rsp+60h]
    2. movaps      xmm7,xmmword ptr [rsp+50h] (dies here)
    I think your rsp register got corrupt somehow between these 2 instructions. Since the registers are on the CPU, I suspect there is something wrong with your CPU.

    Is your CPU overclocked? Have you tried disabling all manual settings on your ram and just running it with a JEDEC profile?
     
    Last edited: Jun 16, 2021
  35. calebisstupid

    calebisstupid

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    This is an incredible find. This actually coincides with some old BSOD issues I had, where we found that there was an intel cpu process causing the BSOD. The BSOD would happen similarly, only in Unity games, and BIOS updates ended up fixing this. I'm assuming while the BIOS is more stable, this might be the same problem and it just is more gracefully crashing.

    My CPU is not overclocked, and I have tested with under clocking it, as well as disabling the turbo boost stuff or whatever. I have tried all sorts of ram configurations, including just a default none overclocked profile. I don't know if it is JEDEC or not, but I have tested with the non OC clock speeds that the CPU/mobo support and stuff, as mentioned earlier in this thread and other threads online.

    I will open a case with Intel now, as I should still be under warranty.

    CPU RMA approved. Will test with a new CPU. fingers crossed!
     
    Last edited: Jun 16, 2021
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  36. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Sorry I've been out for vacation. Thanks for providing the dumps.

    I concur with @bobisgod234 analysis. Something very fishy is going on with those memory load failures. I looked at a couple other dumps and one of them crashes on this instruction:

    Code (csharp):
    1. 00007FFCFCA6179C  lea         rdx,[rax-28h]
    Which essentially translates to this:

    Code (csharp):
    1. rdx = rax - 0x28
    This further strengthens the theory that something is wrong with hardware because doing simple subtraction cannot crash like that.
     
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  37. calebisstupid

    calebisstupid

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    Just got my replacement i5-9600k. So far over an hour crash free in Totally Reliable Delivery Service. That is an excellent sign, and maybe I'm just being overly optimistic but I believe that was indeed the core issue!

    Seriously major major major thank you to you guys (especially bobisgod234) who helped me out. I was able to return the Alienware I bought today and keep my desktop!
     
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  38. Soccastar001

    Soccastar001

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    I'm having crashes with multiple Unity games. These games won't even launch and crash with application error 1000. UnityPlayer.dll is the offending module with exception ID 0xc0000005

    I have so Citrix software installed and this is a brand new Lenovo laptop with no OC and memory diagnostic returned no errors. This only happens in a handful of Unity games. Other games and software function flawlessly.
     
  39. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Please post crash logs.
     
  40. Soccastar001

    Soccastar001

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    crash log attached
     

    Attached Files:

  41. bobisgod234

    bobisgod234

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    Is your computer overclocked?

    Please post the Unity logs and dump file.
     
  42. Soccastar001

    Soccastar001

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    It is not.

    Where can I find the Unity logs and dump file?
     
unityunity