UnityIAP: Requesting product data... and nothing happend

Yesterday my testflight app show products. But afternoon when I tested again not showed them.
I try with Xcode and after this request nothing happends:
UnityIAP: Requesting product data...
The code didnt change. Every products are approved.
Agrements are accepted.
What happend?
Thank you

 

Can you share your full IAP related logs, and your code. Are you on WiFi, where are you located?

 

The strange thing was these:
Afternoon.
APP is working. Next start not working in Xcode.
Load early version in testFleght, it isn't work too.
Apple page: Paid App agreement need approve. OK and fill the missing contacts. Products don't came.
Evening it work perfect, products came.
Next day afternoon products not came...and they haven't come since.
This is my first iOS crossplatform project, so sorry if I mistake something.
The start log:

2020-04-06 11:43:43.770352+0200 player[331:9782] UnityIAP UnityEarlyTransactionObserver: Created
2020-04-06 11:43:43.771004+0200 player[331:9782] UnityIAP UnityEarlyTransactionObserver: Registered for lifecycle events
CrashReporter: initialized
2020-04-06 11:43:43.996562+0200 player[331:9782] Built from '2019.2/staging' branch, Version '2019.2.4f1 (c63b2af89a85)', Build type 'Development', Scripting Backend 'il2cpp'
2020-04-06 11:43:44.007831+0200 player[331:9782] -> registered mono modules 0x1024051e0
-> applicationDidFinishLaunching()
PlayerConnection initialized from /private/var/containers/Bundle/Application/E0B5E49C-02AF-4FF8-AB29-F945AC97AD63/player.app/Data (debug = 0)
PlayerConnection initialized network socket : 0.0.0.0 55000
Multi-casting "[IP] 192.168.0.31 [Port] 55000 [Flags] 2 [Guid] 780434484 [EditorId] 2617779612 [Version] 1048832 [Id] iPhonePlayer(Veres-Tibors-iPhone):56000 [Debug] 0 [PackageName] iPhonePlayer" to [225.0.0.222:54997]...
Started listening to [0.0.0.0:55000]
PlayerConnection already initialized - listening to [0.0.0.0:55000]
2020-04-06 11:43:44.112472+0200 player[331:9782] Metal GPU Frame Capture Enabled
2020-04-06 11:43:44.305413+0200 player[331:9782] UnityIAP UnityEarlyTransactionObserver: Added to the payment queue
2020-04-06 11:43:44.351967+0200 player[331:9782] FBSDKLog: fb-messenger-share-api is missing from your Info.plist under LSApplicationQueriesSchemes and is required for iOS 9.0
-> applicationDidBecomeActive()
[XR] Discovering subsystems at path /private/var/containers/Bundle/Application/E0B5E49C-02AF-4FF8-AB29-F945AC97AD63/player.app/Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Initializing Metal device caps: Apple A10 GPU
Initialize engine version: 2019.2.4f1 (c63b2af89a85)
CrashReporter: No pending report exists at /var/mobile/Containers/Data/Application/41BBC716-B2A1-4C16-A054-DA1F12FC35AD/Library/Caches/CrashReports/crash-pending.plcrash
2020-04-06 11:43:45.305966+0200 player[331:9782] Unbalanced calls to begin/end appearance transitions for <SplashScreenController: 0x1083a9040>.
2020-04-06 11:43:45.347565+0200 player[331:10031] [] tcp_input [C3.1:3] flags=[R] seq=3798028765, ack=0, win=0 state=CLOSED rcv_nxt=3798028765, snd_una=23579002
2020-04-06 11:43:45.359683+0200 player[331:10031] [] tcp_input [C4.1:3] flags=[R] seq=1042332195, ack=0, win=0 state=CLOSED rcv_nxt=1042332195, snd_una=1305613406
2020-04-06 11:43:45.365285+0200 player[331:10032] [] tcp_input [C3.1:3] flags=[R] seq=3798028765, ack=0, win=0 state=CLOSED rcv_nxt=3798028765, snd_una=23579002
2020-04-06 11:43:45.367354+0200 player[331:10032] [] tcp_input [C4.1:3] flags=[R] seq=1042332195, ack=0, win=0 state=CLOSED rcv_nxt=1042332195, snd_una=1305613406
UnloadTime: 1.889042 ms
UnityIAP Version: 1.22.0
UnityEngine.Purchasing.StandardPurchasingModule:Instance(AppStore)
IAPManager:InitializePurchasing()
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

Using Facebook Unity SDK v7.16.1 with FBiOSSDK/5.15.1
Facebook.Unity.CompiledFacebookLoader:Start()
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

Using configuration builder objects
UnityEngine.Purchasing.StoreCatalogImpl:handleCachedCatalog(Action`1)
System.Action`1:Invoke(T)
UnityEngine.Purchasing.<Process>d__4:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

2020-04-06 11:43:47.561257+0200 player[331:9782] UnityIAP: Requesting 2 products
2020-04-06 11:43:47.562346+0200 player[331:9782] UnityIAP: Requesting product data...

and the follow log not include any content of IAP
Thnak U your help

 

I believe you forgot to provide the requested code. Also, I might recommend to use IAP 1.23.1 instead of 1.22, but it's not directly relevant to your issue. You need to find out what's changed. As long as you don't see any exceptions further down in your log. You might want to compare your project to this Sample IAP project https://forum.unity.com/threads/sample-iap-project.529555/

 

Thank you, I take a try.

 

I made a new build just for testing IAP.
Put the 2 product. Build and run in Xcode. The problem is the same. Stuck at product request.

2020-04-07 12:40:47.714659+0200 player[1072:45918] UnityIAP UnityEarlyTransactionObserver: Created
2020-04-07 12:40:47.714992+0200 player[1072:45918] UnityIAP UnityEarlyTransactionObserver: Registered for lifecycle events
CrashReporter: initialized
2020-04-07 12:40:47.755878+0200 player[1072:45918] Built from '2019.2/staging' branch, Version '2019.2.4f1 (c63b2af89a85)', Build type 'Development', Scripting Backend 'il2cpp'
2020-04-07 12:40:47.760865+0200 player[1072:45918] -> registered mono modules 0x1047a2bd0
-> applicationDidFinishLaunching()
PlayerConnection initialized from /private/var/containers/Bundle/Application/7D4AE8DA-A0A0-4A41-A438-FB93ECDCA6EA/player.app/Data (debug = 0)
PlayerConnection initialized network socket : 0.0.0.0 55000
Multi-casting "[IP] 192.168.0.31 [Port] 55000 [Flags] 2 [Guid] 3304680355 [EditorId] 220033092 [Version] 1048832 [Id] iPhonePlayer(Veres-Tibors-iPhone):56000 [Debug] 0 [PackageName] iPhonePlayer" to [225.0.0.222:54997]...
Started listening to [0.0.0.0:55000]
PlayerConnection already initialized - listening to [0.0.0.0:55000]
2020-04-07 12:40:47.813786+0200 player[1072:45918] Metal GPU Frame Capture Enabled
2020-04-07 12:40:47.910144+0200 player[1072:45918] UnityIAP UnityEarlyTransactionObserver: Added to the payment queue
-> applicationDidBecomeActive()
[XR] Discovering subsystems at path /private/var/containers/Bundle/Application/7D4AE8DA-A0A0-4A41-A438-FB93ECDCA6EA/player.app/Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Initializing Metal device caps: Apple A10 GPU
Initialize engine version: 2019.2.4f1 (c63b2af89a85)
CrashReporter: No pending report exists at /var/mobile/Containers/Data/Application/DE3BC714-BA77-45F7-8333-937292294F64/Library/Caches/CrashReports/crash-pending.plcrash
2020-04-07 12:40:48.280548+0200 player[1072:45918] Unbalanced calls to begin/end appearance transitions for <SplashScreenController: 0x10943b380>.
UnloadTime: 1.712958 ms
UnityIAP Version: 1.23.1
UnityEngine.Purchasing.StandardPurchasingModule:Instance(AppStore)
MyIAPManager:InitializePurchasing()
MyIAPManager:Start()
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

Complete = True
MyIAPManager:MyDebug(String)
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

Using configuration builder objects
UnityEngine.Purchasing.StoreCatalogImpl:handleCachedCatalog(Action`1)
System.Action`1:Invoke(T)
UnityEngine.Purchasing.<Process>d__4:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

2020-04-07 12:40:50.679369+0200 player[1072:45918] UnityIAP: Requesting 2 products
2020-04-07 12:40:50.680066+0200 player[1072:45918] UnityIAP: Requesting product data...

I think it is an apple ... thing.. because in testflight worked. than didn't, and I haven't change it. It is the same version.
I write to apple.
Thank you your help.

 

Sorry but what is the request code? Does it change somewhere out of the application?

 

Sorry, I meant, I wanted to look at the source code that you are using.

 

The main problem is, I use the example code with my products, and stuck when received the product datas. I think it sin't source problem. I'm writeing to apple, so waiting the respons.
Thank you your help, I will write.

 

I don't think it's Apple, no one else is reporting the problem. It's possible but not likely. Please provide the code that you are using as an attachment. I want to see how you defined your products both in your code, and on Apple. Please provide a screenshot of your products on the Apple dashboard.

 

I attached the source of iap and a screenshoot from products.
My problem is, didn't change the source. It worked, than not..and work again, and not again after half day.
And I try the basic with my products, test in xcode by device, it didn't work.

 

Got it, I just wanted to confirm! Yes, the product definitions look correct. Please keep us posted. Are you able to test with a different iOS device by chance? Is this on TestFlight? If so, send me a private message here, and I'll give you my TestFlight email, and I'll give it a try also.

 

I downloaded the newest IAP, meanwhile sent some email to apple. And it is working....
I don't know what happend, maybe apple forget set something..but it works.
Thanks the help and your time.

 

Was there any follow-up on this? I'm seeing the same issue at the moment.

2021-03-18 17:07:41.104494+0100 etg[9013:3843249] UnityIAP: Requesting 1 products

2021-03-18 17:07:41.105181+0100 etg[9013:3843249] UnityIAP: Requesting product data...

2021-03-18 17:08:16.104603+0100 etg[9013:3843249] [BackgroundTask] Background Task 2 ("SKProductsRequest"), was created over 30 seconds ago. In applications running in the background, this creates a risk of termination. Remember to call UIApplication.endBackgroundTask(_:) for your task in a timely manner to avoid this.

Everything was working fine yesterday evening. Running the same build today and the product data request does not finish.

This is all in sandbox testing. Could it be that Apple's sandbox environment is not responding for some reason?

Regardless, it would be nice if UnityIAP didn't just hang.

 

What call is hanging, can you reproduce and debug? Are you you using 3.0.1?

 

Yes, we're on 3.0.1. I'm currently debugging it in Xcode and it seems like the request delegate for SKProductsRequest is never called, not even with a failure.

 

So basically we're calling

Code (CSharp):

1. UnityPurchasing.Initialize(this, builder);

from our store listener and never receive a response in OnInitialized/OnInitializeFailed since the native code that fetches the product data never finishes.

This seemed relevant: https://stackoverflow.com/questions/9935054/storekit-delegate-method-not-getting-called

basically their problem seemed to be that the request object gets garbage collected before completion. I tried making changes in UnityPurchasing.m to reflect the solution suggested there, but to no avail.

 

Are you seeing the same behavior as others, sometimes works, sometimes doesn't? I'm not able to reproduce.

 

Right now it does not work at all, consistently.

Edit: but it did work yesterday.

 

Just tried initialising without any products, then it works. Tried initialising with a single product with a bogus store ID, no response.

 

After waiting a while in the case where I initialised with a bogus store ID I actually got a timeout:

2021-03-18 18:35:28.791309+0100 etg[9633:3883906] UnityIAP: SKProductRequest::didFailWithError: -1001, Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={NSLocalizedDescription=The request timed out., NSUnderlyingError=0x282b4ebe0 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1001.)" UserInfo={NSLocalizedDescription=The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1001.)}}}.

This is the first time I'm seeing a timeout, and I've left it hanging for long periods of time today.

 

Do you mean productID instead of store ID? I will test also.

 

Yeah, that's what I meant.

 

And it works correctly with a valid productID?

 

Nope, it doesn't work at all with a valid productId.

 

So it's not related to productID, I misunderstood. So no need for me to test that.

 

Okay, I found a solution: restart the device. It was suggested by someone on StackOverflow and it actually solved it.

 

Seems to me that this is a bug in iOS / StoreKit. I couldn't see anything wrong in UnityIAP's implementation. Thank you for looking into this so fast!

 

It looks like a Sandbox issue to me. After about a minute, I finally got an OnPurchaseFailed/Unknown error in my test just now for an existing consumable that has always worked before. Tried a second time, and it worked.