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UnityAds not working on 2018.1.3f1

Discussion in 'Unity Ads & User Acquisition' started by ncortesp, Oct 10, 2018.

  1. ncortesp

    ncortesp

    Joined:
    Oct 28, 2016
    Posts:
    42
    Hi everybody, I have an app that was published on July 2017 with UnityAds which used to work until we disabled them on February 2018 off because of low eCPM rates. We thought that was affecting to our purchases.

    After many time we have reactivated them and the problem comes here. Everything appears to be working fine with the Live version of the application, but we have updated the project from Unity 2017.4.1f1 to Unity 2018.1.3f1.

    A lot of things have changed in Unity from 2017 to 2018 and I don't know how can I test UnityAds right now.

    In the past we configured a S2S - Callback like this; https://unityads.unity3d.com/help/monetization/s2s-redeem-callbacks, in order to verify that the video has been correctly watched.

    Right now I'm watching ads, but this callback is never called. ¿Am I doing something wrong?

    Code (CSharp):
    1. public void ShowRewardedAd()
    2.     {
    3.         ShowOptions options;
    4.  
    5.         options = new ShowOptions
    6.         {
    7.             gamerSid = _gamerSid,
    8.             resultCallback = HandleShowResult
    9.         };
    10.  
    11.         Advertisement.Show("rewardedVideo", options);
    12.     }
    Where the _gamerSid is the ID of the test Device.

    I'm getting a ShowResult.Finished as a response, so the video is correctly shown.

    I don't know what I'm doing wrong.

    Btw I've updated UnityAds via PackageManager.

    I expect that any of you can help me.

    Greetings,
    Nacho.
     
  2. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Hi,

    Can you reach out to unityads-support@unity3d.com and provide us with your game ID so we can confirm your configuration. S2S callbacks are sent if the sid parameter is not empty and ads are watched until the end, and the game ID in use has a valid S2S configuration active.

    There were some issues with the package manager integration: https://forum.unity.com/threads/sol...s-in-unity-2018-1-0f2-upgrade-package.530171/

    Can you try disabling the services integration and using the Asset Store package, available here: https://assetstore.unity.com/packages/add-ons/services/unity-ads-66123