Bug UnityAds Mediation not working and Impressions not being counted.

(This was originally posted on Google AdMob forum but I figured I would post here as well, trying to get as much help as possible...)


We recently switched from Unity LevelPlay to Google AdMob. This is our first time using mediation so we are fairly new to it.

We're having some issues on our account.

1. Our ad requests are exponentially higher than our impressions. While writing this our Requests are 573 while our impressions are 25. We don't show ads that often, but how can it be only 25 people have viewed the ads. We have 200+ downloads so far, and I myself have watched more than 25 ads. I've watched Interstitial multiple times this week, yet it says there is only 1 impression for this platform? Is Google just showing me ads and not counting it?

2. We are using Mediation with AdMob and Unity Ads. AdMob has the highest priority with Unity Ad's order being $0.01. We have 4 ad units running (IOS Rewarded, IOS Interstitial, Android Rewarded, Android Interstitial). We have many errors here:
- Both of the IOS ads have a "No Requests" error. The Android ads have a "Can't retrieve data" error. I've checked the implementation several times and am confident that we have the correct mappings.
- Unity Dashboard states that these ad units haven't received impressions.
Questions:
1. Why are our impressions so low. I know for a fact that the numbers are wrong because I myself am watching more ads than what is shown. I imagine the number would be even higher considering other users as well.

2. Is UnityAds displaying these errors simply because it hasn't been picked up by the mediation system? Is GoogleAds just scooping up every ad request before it can get to Unity Ads?



Things to note based on common suggestions I've read:

• The Placement ID and Game ID are correct for every ad unit.
• The API key and Organization Core ID are correct
• Test Ads are DISABLED. We are using live ads
• We can view ads no problem on any device. However I assume they are from AdMob, not Unity Ads
• We have AdSense and Google Ads accounts linked already
• We have a high Match Rate (95.64%)
• We have the correct app-pub id in Unity.

We are very new to Google AdMob and mediation advertisement in general. If additional information is needed to resolve these issues please request it from me.

Thank you,
- Scuffed CD

 

Where/how would I get the device logs?

Also Update: Fixed a few things and made adjustments to the AdMob account and app-ads.txt to hopefully resolve some issues. Will be testing a new build later today to see if it improves

 

I actually have a built-in console to see any debug messages, everything runs fine it seems, but the AdMob initialization message seems a bit off. I can try to get the entire console log if this is not enough.

Code (CSharp):

1. [09:53:24.4128800] Initialization processed with status GoogleMobileAds.Api.InitializationStatus
2.  
3. [09:53:24.4130820] Loading Interstitial
4.  
5. [09:53:26.8180270] Ad loaded with response **response info**
6.     Response ID: CMukk-727_4CFaPBKAUdnAcHTg
7.     Network: GADMadapterGoogleAdMobAds
8.  
9.     **Loaded Adapter Response**
10.     Network: GADMAdapterGoogleAdMobAds
11.     Ad Source Name: AdMob Network
12.     Ad Source ID: 5450213213286189855
13.     Ad Source Instance Name: AdMob Network
14.     Ad Source Instance ID: AdMob Network
15.     AdUnitMapping:
16.     {
17.     }
18.  
19.     Error: (null)
20.     Latency: 0.320
21.  
22.     **Extras Dictionary **
23.     {
24.         *mediation_group_name* = "Interstitial_IOS";
25.     }
26.  
27.     **Mediation line items **
28.     Entry (1)
29.     Network: GADMAdapterGoogleAdMobAds
30.     Ad Source Name: AdMob Network
31.     Ad Source ID: 5450213213286189855
32.     Ad Source Instance Name: AdMob Network
33.     Ad Source Instance ID: AdMob Network
34.     AdUnitMapping:
35.     {
36.     }
37.  
38.     Error: (null)
39.     Latency: 0.320

Some things I noticed:
- I Don't see any mention of Unity Ads mediation in here, not sure if it should be listed under Adapter Response or Mediation Line Items
- "LoadingInterstitial" is being called before the AdInfo Response is called. I know that you have to load ads after the callback in order to make sure all mediation sources, load. I am doing this but I think the console says otherwise. Here is the code being called to run this (From an Awake() function)

Code (CSharp):

1.    
2. private void SetupAds()
3. {
4. #if UNITY_IOS
5.         _inter = _appleINTER;
6.         _reward = _appleREWARD;
7. #endif
8.  
9. #if UNITY_ANDROID
10.         _inter = _androidINTER;
11.         _reward = _androidREWARD;
12. #endif
13.  
14.         _giveReward = false;
15.  
16.         MobileAds.Initialize((InitializationStatus initStatus) =>
17.         {
18.             Debug.Log("Initialization processed with status " + initStatus);
19.  
20.             LoadInterstitial();
21.             LoadRewardedAd();
22.         });
23.  
24.         RequestConfiguration request = new RequestConfiguration.Builder()
25.             .SetTagForChildDirectedTreatment(TagForChildDirectedTreatment.True)
26.             .SetTagForUnderAgeOfConsent(TagForUnderAgeOfConsent.True).build();
27.  
28.         MobileAds.SetRequestConfiguration(request);
29.  
30.     }

Also just noticed that I am setting the RequestConfiguration after I Initialize MobileAds. Should I be doing this before? Can I even call MobileAds.SetRequestConfiguration() before I initialize it?