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UnityAds do not show in android release mode

Discussion in 'Unity Ads & User Acquisition' started by unity_YtoxEhc4Yp4SSw, Oct 21, 2019.

  1. unity_YtoxEhc4Yp4SSw

    unity_YtoxEhc4Yp4SSw

    Joined:
    Mar 1, 2019
    Posts:
    8
    Hi all, I'm newbie.
    i got a problem with UnityAds sdkbox,
    when i build my app on android on debug mode, it's work fine. But when i build in release mode, it's not show up, does anyone know how to solve this.
    upload_2019-10-21_17-21-35.png .
     
  2. vivekpsaini

    vivekpsaini

    Joined:
    Jan 29, 2020
    Posts:
    3
    Same Issue
     
  3. kyle-unity

    kyle-unity

    Unity Technologies

    Joined:
    Jan 6, 2020
    Posts:
    336
    @vivekpsaini Could you post a logcat log from your device? It would be good to check to see how it compares to the original post.
     
  4. vivekpsaini

    vivekpsaini

    Joined:
    Jan 29, 2020
    Posts:
    3
    Screenshot 2020-02-03 at 11.10.48 PM.png



    works fine with debug mode , not working in release mode .i am working with cocos2dx
     
  5. kyle-unity

    kyle-unity

    Unity Technologies

    Joined:
    Jan 6, 2020
    Posts:
    336
    Thanks for that. If it's working in debug, but not release, that would suggest a problem of some kind.

    Are you on the latest version of the SDK? (3.4.2)
    If not, I'd recommend updating to see if that fixes the problem.
    If you're up to date, could you send as much information as possible about the problem to our support email?
    unityads-support@unity3d.com

    If you could send details of how you're implementing Unity Ads, which devices you're testing on, full logs, etc - as much information as possible would be very helpful for us to reproduce the problem and then find a solution.
     
  6. vivekpsaini

    vivekpsaini

    Joined:
    Jan 29, 2020
    Posts:
    3

    @kr-unity All Done! thanks for support. May be it was a version issue. Also i am still struggling with banner ads, i am going through some solution, i will get back to you if it wont be done. Thanks Again!
     
    bitsgamingads and kyle-unity like this.
  7. bitsgamingads

    bitsgamingads

    Joined:
    Dec 30, 2019
    Posts:
    1
    How did you solve this problem?
    I'm using sdkbox for cocos2d-x and having the same bugs and logcat (Unity service version 3.2.0).
    I don't know how to upgrade to SKD 3.4.2 as supporter said.