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Bug Unity wont install from Unity Hub

Discussion in 'Unity Hub' started by Ajax115, Jun 27, 2021.

  1. Ajax115

    Ajax115

    Joined:
    Jun 27, 2021
    Posts:
    1
    I am trying to install Unity 2020.3.12f1, but whenever I do it shows an error message saying that something went wrong with installing it. I tried installing other versions and adding different modules but nothing has worked. It's not a problem with my storage space. upload_2021-6-27_17-24-11.png
     
  2. vis2k

    vis2k

    Joined:
    Sep 4, 2015
    Posts:
    4,004
    Can confirm.
    It's almost comical. Unity hub has two jobs:
    1. Download Unity
    2. Manage licenses
    Both features seem broken :/
     
    Last edited: Jun 29, 2021
  3. saevioapps

    saevioapps

    Joined:
    Aug 7, 2014
    Posts:
    15
    Same for me. Using Unity Hub 2.4.3, macOS Big Sur 11.4, and trying to install Unity 2019.4.28.
    I tried to turn off the firewall as a workaround, since it worked last time, but it no longer seems to work.
    This is from the error log:

    Code (CSharp):
    1. {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster cluster-2019.4.28f1: Finished' ]","timestamp":"2021-07-01T12:11:14.380Z"}
    2. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.4.28f1: end event for cluster' ]","timestamp":"2021-07-01T12:11:14.380Z"}
    3. {"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/5d/1g08qttn3n13qr0qwllnx7p00000gn/T/unityhub-f47e7dc0-da63-11eb-b89b-273b86556235/android-ndk-r19-darwin-x86_64.zip' ]","timestamp":"2021-07-01T12:11:14.380Z"}
    4. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while downloading https://download.unity3d.com/download_unity/1381962e9d08/MacEditorInstaller/Unity-2019.4.28f1.pkg Error: ESOCKETTIMEDOUT Error: ESOCKETTIMEDOUT\\n    at ClientRequest.<anonymous> (/Applications/Unity Hub.app/Contents/Resources/app.asar/node_modules/request/request.js:816:19)\\n    at Object.onceWrapper (events.js:282:20)\\n    at ClientRequest.emit (events.js:194:13)\\n    at ClientRequest.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.emitRequestTimeout (_http_client.js:673:40)\\n    at Object.onceWrapper (events.js:282:20)\\n    at TLSSocket.emit (events.js:194:13)\\n    at TLSSocket.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.Socket._onTimeout (net.js:429:8)\\n    at listOnTimeout (internal/timers.js:535:17)' ]","timestamp":"2021-07-01T12:15:13.073Z"}
    5. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while checking progress of https://download.unity3d.com/download_unity/1381962e9d08/MacEditorInstaller/Unity-2019.4.28f1.pkg Error: ESOCKETTIMEDOUT Error: ESOCKETTIMEDOUT\\n    at ClientRequest.<anonymous> (/Applications/Unity Hub.app/Contents/Resources/app.asar/node_modules/request/request.js:816:19)\\n    at Object.onceWrapper (events.js:282:20)\\n    at ClientRequest.emit (events.js:194:13)\\n    at ClientRequest.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.emitRequestTimeout (_http_client.js:673:40)\\n    at Object.onceWrapper (events.js:282:20)\\n    at TLSSocket.emit (events.js:194:13)\\n    at TLSSocket.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.Socket._onTimeout (net.js:429:8)\\n    at listOnTimeout (internal/timers.js:535:17)' ]","timestamp":"2021-07-01T12:15:13.074Z"}
    6. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.4.28f1: end event for editor' ]","timestamp":"2021-07-01T12:15:13.074Z"}
    7. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2019.4.28f1: Finished' ]","timestamp":"2021-07-01T12:15:13.074Z"}
    8. {"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/5d/1g08qttn3n13qr0qwllnx7p00000gn/T/unityhub-f47e7dc0-da63-11eb-b89b-273b86556235/Unity-2019.4.28f1.pkg' ]","timestamp":"2021-07-01T12:15:13.076Z"}
    9. {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'hadOnboarding is false' ]","timestamp":"2021-07-01T12:16:27.958Z"}
    10. {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'hadOnboarding is false' ]","timestamp":"2021-07-01T12:23:26.336Z"}
    11. {"moduleName":"ApplicationRouteHelper","level":"info","message":"[ 'hadOnboarding is false' ]","timestamp":"2021-07-01T12:26:24.321Z"}
     
  4. justdizzy

    justdizzy

    Joined:
    Mar 8, 2016
    Posts:
    73
    For me it's failing silently, progress bar gets al the way to the end, then the window blips and the installing version box (2020.3.13 for me) just disappears. I'll add that I'm on M1 Air, and I moved existing installations from an Intel Mac, although I did try uninstalling and reinstalling Hub to see if that would help (it didn't).

    [UPDATE]
    I just installed Hub 2.4.4 and ... it's still broken.
     
    Last edited: Jul 9, 2021
  5. NDimen

    NDimen

    Joined:
    Mar 27, 2020
    Posts:
    2
    I have the same problem. The udates download which takes some time and then it just stops and does not install them.
     
  6. justdizzy

    justdizzy

    Joined:
    Mar 8, 2016
    Posts:
    73
    Hub finally asked for permission to access my Downloads folder, after which it said several installs failed, but then the next install I did worked! Not sure what exactly triggered it to finally ask for permission, but I had manually installed and "Locate"d a version shortly before.
     
  7. NDimen

    NDimen

    Joined:
    Mar 27, 2020
    Posts:
    2
    I have now solved the problem on my PC. Firstly I made sure that all my Unity programs and data were safely backed up in a backup directory on a different drive on my PC and on an external hard drive. I then used the Uninstall Programs feature in Windows Control Panel to firstly remove unity and then the Unity hub. Rebooted the PC. Then using windows explorer in the C Windows, Program Files I made sure I had backed up all my program and date files elsewhere then I removed the Unity and Unity Hub directories. Rebooted the PC. Then from the Unity website I downloaded and installed the latest version of the Unity Hub. Rebooted the PC. Then I ran the Unity Hub and selected the Installs option and installed the latest recommended version of Unity. It took some time to download and install I just had to be patient and wait until it finished. Rebooted my PC and then it all worked fine.
     
  8. Gnappuraz

    Gnappuraz

    Joined:
    Feb 13, 2015
    Posts:
    3
  9. codestronaut

    codestronaut

    Joined:
    Sep 29, 2021
    Posts:
    2
  10. codestronaut

    codestronaut

    Joined:
    Sep 29, 2021
    Posts:
    2
    and I don't have a unity version
     
  11. UnityJuju

    UnityJuju

    Unity Technologies

    Joined:
    Jun 15, 2021
    Posts:
    149
    Hey folks!
    Could you please check if you're having the same issue with the Hub V3?
     
unityunity