Search Unity

  1. If you have experience with import & exporting custom (.unitypackage) packages, please help complete a survey (open until May 15, 2024).
    Dismiss Notice
  2. Unity 6 Preview is now available. To find out what's new, have a look at our Unity 6 Preview blog post.
    Dismiss Notice

Unity will not launch after subscription auto-renew

Discussion in 'Editor & General Support' started by Crossbreed, Dec 1, 2020.

  1. Crossbreed

    Crossbreed

    Joined:
    Jul 5, 2016
    Posts:
    10
    I try to launch Unity and it just doesnt open. I look at the log and it looks like the license expired.

    So why does the HUB refuse to open so I can fix this easily? I have the license prepaid and it has already successfully auto renewed. But the old license prevents the hub from even *opening* to fix the issue?

    This is absurd. I assume this isn't intentional. If there is a way to avoid this in the future please let me know.

    Log also says "Licenses updated successfully" but I dont know what that means because I can see online that my license renewed and is up-to-date for my profile, but I still cant open the hub nor the editor.

    Log:

    Code (CSharp):
    1. [Licensing::Module] Channel doesn't exist: "LicenseClient-cross"
    2. [Licensing::Module] Successfully launched the LicensingClient (PId: 9540)
    3. [Licensing::Module] Successfully connected to LicensingClient on channel: "LicenseClient-cross" (connect: 0.99s, validation: 0.11s, handshake: 1.27s)
    4. [Licensing::Module] Connected to LicensingClient (PId: 9540, launch time: 0.01, total connection time: 2.37s)
    5. Entitlement-based licensing initiated
    6. [LicensingClient] Licenses updated successfully
    7.  
    8. LICENSE SYSTEM [2020121 15:27:21] Unity license has expired. Please re-activate new license.
    9. Current license is invalid and cannot be activated. You must delete the license file and then activate a new license on current machine.
    10. (Filename: C:\buildslave\unity\build\Platforms/Windows/Modules/LicensingLegacy/WinILicensingAdapter.cpp Line: 62)
    11.  
    12. Exiting without the bug reporter. Application will terminate with return code 0
     
  2. Mauri

    Mauri

    Joined:
    Dec 9, 2010
    Posts:
    2,666
  3. Crossbreed

    Crossbreed

    Joined:
    Jul 5, 2016
    Posts:
    10
    Thank you for the help, but HUB does not open at all. That is the issue.
     
  4. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,847
    Did you try what the message says to do?

     
  5. Crossbreed

    Crossbreed

    Joined:
    Jul 5, 2016
    Posts:
    10
    I did, and it worked.

    My larger issue is why doesnt the HUB open with this issue so I can fix it with the GUI as opposed to hunting down files on an annual basis. I assume there is some way to do this automatically, or failing that get the HUB to open and fix it there?