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Unity Web Player Failed To Update

Discussion in 'Editor & General Support' started by Kiean_Stigle, Dec 29, 2012.

  1. sprocket_girl

    sprocket_girl

    Joined:
    Oct 22, 2014
    Posts:
    1
    I had this same problem. Couldn't download for MAC in Firefox. I was able to download using Chrome.
     
  2. sickbear

    sickbear

    Joined:
    Nov 19, 2014
    Posts:
    1
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd ">
    <html xmlns="http://www.w3.org/1999/xhtml"
    xmlns:eek:g="http://opengraphprotocol.org/schema/"
    xmlns:fb="http://www.facebook.com/2008/fbml"
    xml:lang="en" class="gameClient">
    <head>
    <title>Playing Battlestar Galactica Online | Sci Fi MMORPG Space Shooter</title>
    <meta property="og:title" content="Battlestar Galactica Online" >
    <meta property="og:type" content="game" >
    <meta property="og:image" content="http://battlestar-galactica.bigpoint.com/images/bgoEmblem.png" >
    <meta property="og:url" content="http://www.facebook.com/battlestargalactica" >
    <meta property="og:site_name" content="Battlestar Galactica Online" >
    <meta property="fb:admins" content="100000706731461, 107560892668638" ><link href="/sharedpages/static/plugin/social/invite/css/invite.css?nc=20110202-01" media="all" rel="stylesheet" type="text/css" >
    <!--[if IE]> <link href="/sharedpages/static/plugin/social/invite/css/invite-ie.css?nc=20110202-01" media="all" rel="stylesheet" type="text/css" ><![endif]--><script type="text/javascript" src="/sharedpages/static/plugin/social/slayer/js/v1/us/slayer-min.js?__cv=dbead38a831923542f07fba26f83c400"></script>
    <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.4.2/jquery.min.js"></script>
    <script type="text/javascript">
    //<!--
    $_jq=jQuery.noConflict(true);
    //-->
    </script>
    <meta name="description" content="Free to play browser MMORPG space shooting game, Battlestar Galactica Online. In the space battle war for galactic supremacy between Humans and Cylons, which side will you choose?" />
    <meta name="keywords" content="bgo, battlestar galactica, space shooter, MMORPG, spaceship game, sci fi mmo, free to play, browser game, mmo, space battles, space combat, space war, bsgo" />
    <meta http-equiv="Content-Language" content="en" />
    <meta name="language" content="en" />
    <meta http-equiv="Content-Type" content="application/xhtml+xml; charset=utf-8" />
    <!--[if lte IE 6]><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><![endif]-->
    <meta name="author" content="Bigpoint GmbH" />
    <meta name="publisher" content="Bigpoint GmbH" />
    <meta name="company" content="Bigpoint GmbH" />
    <link rel="shortcut icon" href="http://battlestargalactica-547.level3.bpcdn.net/favicon.ico?__cv=2f60a13fdddab30ab0462bc4e47ed500" type="image/x-icon" />
    <link rel="icon" href="http://battlestargalactica-547.level3.bpcdn.net/favicon.ico?__cv=2f60a13fdddab30ab0462bc4e47ed500" type="image/x-icon" />
    <script language="javascript" type="text/javascript" src="http://battlestargalactica-547.leve...ject.js?__cv=d0a40017983ecafa80fb0e2e92d5f600"></script>
    <link rel="stylesheet" type="text/css" media="all" href="http://battlestargalactica-547.leve...box.css?__cv=4b0eb5777135a95a671887dbdb2e9100" />
    <link rel="stylesheet" type="text/css" media="all" href="http://battlestargalactica-547.leve...ter.css?__cv=5918f0872dfd3bdeb65b839e7e58d000" />
    <link rel="stylesheet" type="text/css" media="screen" href="http://battlestargalactica-547.leve...Pan.css?__cv=2d77ce934dffb2539c03cc2afc8c3400" />
    <!--<link rel="stylesheet" type="text/css" id="skin-invite" href="http://battlestargalactica-547.leve...als.css?__cv=23498bc9ca4181852e93115c8920c700" media="all" />//-->
    <!--[if IE 7]><link rel="stylesheet" media="screen" type="text/css" href="http://battlestargalactica-547.level3.bpcdn.net/css/ie7.css?__cv=59746ef433c50bbb5c9cd6ef317d1400" /><![endif]-->
    <link rel="stylesheet" type="text/css" media="all" href="http://battlestargalactica-547.leve...yle.css?__cv=55ec53555ca8cd3202a7e4fef27f2800" />
    <link rel="stylesheet" type="text/css" media="all" href="http://battlestargalactica-547.leve.../en.css?__cv=7440a86372183e5fd40b375b3d61b400" />
    <!--[if IE]><link rel="stylesheet" id="skin-invite-ie" type="text/css" href="http://battlestargalactica-547.level3.bpcdn.net/css/dro.ie.css?__cv=d44f504c4d8151712ef564b33159c500" media="all" /><![endif]-->
    <link rel="stylesheet" type="text/css" media="all" href="http://battlestargalactica-547.leve...als.css?__cv=23498bc9ca4181852e93115c8920c700" />
    <script type="text/javascript" src="http://battlestargalactica-547.level3.bpcdn.net/js/hwTrack.js?__cv=2cb766e716a7b4f0919507f005ed9000"></script>
    <script type="text/javascript" src="http://battlestargalactica-547.leve...rack.js?__cv=1261e461738f1705100cfd2554bd0700"></script>
    <script type="text/javascript" src="http://battlestargalactica-547.leve...lper.js?__cv=a3ec37bd5d3a08a1c0cff61ac2358900"></script>
    <script src="//delivery.ibanner.de/ibanner/bigpoint/includes/js/all.js"> </script>
    <script src="//ajax.googleapis.com/ajax/libs/jquery/1.7/jquery.min.js"></script>
    <script type="text/javascript" src="//webplayer.unity3d.com/download_webplayer-3.x/3.0/uo/UnityObject2.js"></script>
    <script type="text/javascript">
    var forceExit = false;
    </script>

    ok now i have used unity befor on older computers and never had an isue befor im running win 7 (sp1 i think)i have uninstaled it n reinstaled it over 100 times now tryed older versions and it just updates to newer versions idk whats going on but would like to play battlestar
     
  3. ct4804067024

    ct4804067024

    Joined:
    Nov 26, 2014
    Posts:
    1
    I tried every thing said but it does not work still
     

    Attached Files:

    evgeniy_trifonov likes this.
  4. Aurore

    Aurore

    Head of Learn Content Production Unity Technologies

    Joined:
    Aug 1, 2012
    Posts:
    3,104
  5. rasheeed

    rasheeed

    Joined:
    Jan 6, 2015
    Posts:
    1
    I had this situations: I got fixed it:
    please disable any download manager Apps from your browsers by:
    if you have a chrome browser: please follow these instructions:
    GoTo: setting -> extensions and then disable IDM (internet download manager) or any other download manager you may have install.

    The idea is let the browser it self download the Webplayer automatically with out any other download manger Apps.
    I hope this will let you play again. let's have fun.

    if you need help please contact me on facebook :
    https://www.facebook.com/ahmad.rasheed.16144 OR ahmad.rasheed1@yahoo.com
     
  6. imandic

    imandic

    Joined:
    Mar 6, 2014
    Posts:
    31
    Another info that might help:
    At: http://unity3d.com/webplayer/setup in Webplayer Settings tab I have at bottom of player:
    Unity player version: 4.5.5.f1

    But in Firefox Add-on list i have: Unity Player 4.6.1.51269

    Having problems with game created in Unity 4.6.1 (can't play it on local computer where Unity is installed):
    Failed to update Unity Web Player.
    Unity Web Player update finished, but installed revision (4618001) is less than required revision (461a002). Please reinstall.

    Tried on another computer (OSx 10.10.2) on my left side, with same result. Please reinstall. Reinstalled. Nothing. Same error.
    Webplayer settings show Unity player version: 4.6.0f3
    In Firefox Add-on list I have:
    Unity Player version 4.6.1f1 but also
    Unity Player version 4.6.0f3 (two plugins, both active)?

    Deactivating older one and refresh game showing message: unity web player. install now!
    4.6.1f1 is active but not recognized? After reinstall nothing happend, but in plugin list both players are "Never activate".
    Manually activating 4.6.1f1 in plugin list didn't fix problem.

    Tried on third computer (win7) on my right side. Everything is working just fine. Game is working.
    Webplayer settings show Unity player version: 4.5.5f1 (but game is made in 4.6.1 with use of canvas with is introduced in 4.6?).
    In Firefox Add-on list I have: Unity Player version 4.5.0.18735

    Technical data:
    40Mbit connection, no firewall, no router restrictions, no antivirus...same problem here in office and at home (same Internet provider).

    With regards,
    Ivan
     
    evgeniy_trifonov likes this.
  7. evgeniy_trifonov

    evgeniy_trifonov

    Joined:
    Jul 27, 2014
    Posts:
    1
    God, only this solution work for me on Wine (1.6.2, PlayOnLinux) in Ubuntu (14.10, x84-64). Thx u very much! o_O

    HERE DOWNLOAD: http://web.archive.org/web/20080729225255/unity3d.com/unity-web-player-2.x
    Found URL here: http://answers.unity3d.com/questions/26420/where-can-i-find-older-versions-of-the-web-player.html

     
    Last edited: Jan 22, 2015
  8. fabioColombini

    fabioColombini

    Joined:
    Dec 9, 2013
    Posts:
    27
    Same problem as everyone here.

    Graham Dunnett, I really hope you are not a member of Unity team answering a customer (timhays) in that way. Very unpleasent to hear something like that from a team member:

    "Is anybody at Unity trying to fix this?!!! No, I don;t think anyone is attempting to log onto your computer to find out what is going wrong."

    It´s a fact that there is some problem with the plugin or the way that it´s been installed. I read all posts hopping that in the end I would find the solution, but not.
    I don´t want anyone to log in my computer to find the problem, I just want to install the plugin and it works.
     
  9. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    I do work for Unity. I'm not part of the QA team, who go to great lengths to test the web player across many browsers and OSes. The software we ship passes our QA tests. If an end user has a problem with the software, then providing detailed steps (such as the exact OS and browser versions, anti-virus software, etc) will be necessary.
     
  10. bobdude11

    bobdude11

    Joined:
    Mar 31, 2015
    Posts:
    1
    Does not appear to be a permissions issue; rather, it appears something in the UnityWebPlayer temp folder becomes corrupt. I deleted the folder and the problem is resolved, but all game data related to unity has been deleted resulting in my having to start over. This seems to need some investigating as this issue is happening to me at least once a week and this is a FRESH install of Windows 8.1 (meaning I completely reinstalled Windows - no reimage, no restore from backups, no restore or refresh ... I deleted my old partitions, formatted the disk and installed Windows 8.1 from the DVD.) I have since been reinstalling drivers, software etc.
    I stated the above to make clear that I am not coming from a position of a corrupted Windows install, etc., so previous issues are not relevant.
    You have asked for logs from the users, but do not provide details on how to gather/capture them. Please assume (not in my case) that most users would not know how to gather these for you and either provide instructions or perhaps a tool?
    I apologize if any of this comes across in a negative way, it is not meant to. I merely wanted to provide some insight and to explain why many users are frustrated with the experience.
    To any game devs viewing this: Can you please, please, please add some sort of save function? Either 'cloud' based or simply a file that you provide an import function for. This would certainly help alleviate the consternation around failures with Unity updates.
     
  11. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
  12. Arkade

    Arkade

    Joined:
    Oct 11, 2012
    Posts:
    637
    Just got mine working. Yay!
    Solution: In Chrome
    1. Settings, +Show Advanced, Clear browsing data:
    2. tick Cache images and files Hosted App Data
    3. Clear browsing data (button)
    4. Retry.

    Setup: Windows 8.1 64 bit new, McAfee, Chrome, Unity 4.6.2 (Editor), WebPlayer bundled. WebPlayer failed.

    Other things tried:
    • Tried uninstall + reinstall of WP => nope.
    • Tried Java SDK install fix => nope.
    • Unity 5 installed => nope.
    • The .cab fix. (didn't work but might have helped the clear data work? Haven't uninstalled so... ?)
    • Internet Explorer (you know I was desperate!!!) WebPlayer worked for me there!
    • Then did steps above. Hope that helps anyone :)
     
  13. kurogane3793

    kurogane3793

    Joined:
    Apr 23, 2015
    Posts:
    1
    hey, i just get simple method to fix this problem for internet download manager user just add webplayer.unity3d.com to file type section in "don't start downloading automatically from the following sites" then refresh your game page now your game can be played again...
     
  14. kogam22

    kogam22

    Joined:
    May 5, 2015
    Posts:
    1
  15. knight5thcav

    knight5thcav

    Joined:
    Jun 20, 2015
    Posts:
    1
    i am in use of firefox ever update the same i found if you go to tools/options /security/General /you see the exceptions click it an add[ http://unity3d.com/ ] an then click allow then when you download allow it if you get pop ups then it work for me let me know if it works for you
     
  16. Mr_Mow

    Mr_Mow

    Joined:
    Jan 7, 2016
    Posts:
    4
    SOLUTION HERE :
    Exit Firefox, Install WebPlayer as Administrator, Run FireFox as Administrator. Don't get frustrated for those 20minutes ;)

    worked on Win 8.1
    (sorry for caps)
     
  17. w277502468

    w277502468

    Joined:
    Jul 19, 2016
    Posts:
    1
    I also encounter this issue in my mac sarifi, i can't play the game because it's always alerts the error message "Failed to update the unity player", when i click the message details, it tells me that a new version is needed, the auto-update download is failed. Actually, i installed the newest version 5.3.5, .
     
  18. catalinmg1

    catalinmg1

    Joined:
    Nov 10, 2017
    Posts:
    1
    i have the same problem. with ie11 on win 10 N v.1709. can unity team say how can i resolve the problem? thx
     
  19. maytiG

    maytiG

    Joined:
    Feb 8, 2018
    Posts:
    1
    download the unity web player from the unity website then open your web browser withe it is open and you see the error message open your Task Manager and locate this program (WebKit2WebProcess) on your task manager then double click on the unity web player to install it.
    On the install process it will tell you than this program which is WebKit2WebProcess is using unity player and need to be closed.
    then on your task manager just close the WebKit2WebProcess by clicking on it and pressing the End Task.
    then either automatically the unity web player will be installed or you need to press next or something.
    well after this I think it should be ok.
     
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