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Question Unity Version Control - Not Connected

Discussion in 'Unity Version Control' started by fsoufi, Jun 6, 2023.

  1. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Hi,
    I have renamed the Organization in Plastic SCM and then UVC stopped working, I am unable to check- in the works or check out, I receive this message:


    upload_2023-6-6_13-51-37.png
     
    fsoufi, Jun 6, 2023
    #1

  2. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    799
    Hi,

    I'm afraid both the Plastic client (or the Unity plugin) are not ready to support a cloud organization name change once the workspace is already created. Let's try the following:

    - Edit the cloud organization name in your local client configuration file:
    C:\Users\xxx\AppData\Local\plastic4\client.conf

    - Edit the local workspace selector file to point to the new cloud organization name:
    C:\YourLocalPorjectPath\.plastic\plastic.selector

    Please let us know if it helps.

    Regards,
    Carlos.
     
    carlosalba1985, Jun 6, 2023
    #2
    shekalo likes this.

  3. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Thanks a lot for your swift reply, I couldn't find the orgenization name in this file "C:\Users\xxx\AppData\Local\plastic4\client.conf"

    however; I have changed it in "C:\YourLocalPorjectPath\.plastic\plastic.selector"
     
    fsoufi, Jun 6, 2023
    #3

  4. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Also i tried to change the "profiles.conf"
    still not connecting
     
    fsoufi, Jun 6, 2023
    #4

  5. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
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    Can you delete the following files and re-configure your client from scratch?
    C:\Users\xxx\AppData\Local\plastic4\client.conf
    C:\Users\xxx\AppData\Local\plastic4\profiles.conf
    C:\Users\xxx\AppData\Local\plastic4\tokens.conf
    C:\Users\xxx\AppData\Local\plastic4\cloudregions.conf

    Regards,
    Carlos.
     
    carlosalba1985, Jun 6, 2023
    #5

  6. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Got this message as I started the project again :
    upload_2023-6-6_15-8-34.png

    Then asked me to login again and join the team (Org) and then I got the same error but this time i got those errors too :

    upload_2023-6-6_15-10-52.png
     
    fsoufi, Jun 6, 2023
    #6

  7. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    799
    Can you download the standalone client? It should be easier to log in again and reconfigure both your client and workspace to point to the new organization name: https://www.plasticscm.com/download

    If you are stuck, please reach us at devops-vcs-support@unity3d.com and we can even arrange a meeting with you to find a workaround.
     
    carlosalba1985, Jun 6, 2023
    #7

  8. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Also all files were recreated except the profiles.conf
     
    fsoufi, Jun 6, 2023
    #8

  9. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Oh I haven't seen your post, I will download it and check it out, if I got stuck i will really appreciate having a meeting to resolve my issue.
    Many thanks
     
    fsoufi, Jun 6, 2023
    #9

  10. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    upload_2023-6-6_15-51-20.png
    upload_2023-6-6_16-0-9.png

    I think i will need further help from you, I hope i am not disturbing you with this, should I send an email ? guide me through it please .
     
    fsoufi, Jun 6, 2023
    #10

  11. carlosalba1985

    carlosalba1985

    Unity Technologies

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    If you are still stuck, please reach us at devops-vcs-support@unity3d.com

    In this screenshot, at the top of the view, are the repo and organization names correct?
     
    carlosalba1985, Jun 6, 2023
    #11

  12. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    There is a C added, COREGAME not CCOREGAME
     
    fsoufi, Jun 7, 2023
    #12

  13. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
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    Please review, if there was a misspelling when you edited one of these two files:

    C:\Users\xxx\AppData\Local\plastic4\client.conf
    C:\YourLocalPorjectPath\.plastic\plastic.selector
     
    carlosalba1985, Jun 7, 2023
    #13
    garrco likes this.

  14. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    Fixed but only on Plastic SCM desktop app, not through Unity, in unity it says not connected
     
    fsoufi, Jun 8, 2023
    #14

  15. fsoufi

    fsoufi

    Joined:
    Apr 5, 2012
    Posts:
    37
    I have sent an email as you suggested, thanks again for trying to resolve the issue!
    Note: even plastic scm application not working (i thought it did) this happens if i go to "Pending changes"

    upload_2023-6-8_10-19-50.png
     
    fsoufi, Jun 8, 2023
    #15

  16. carlosalba1985

    carlosalba1985

    Unity Technologies

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    Jul 19, 2021
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    Sorry, for the inconvenience. You should have a response to your ticket very soon.
     
    carlosalba1985, Jun 8, 2023
    #16

  17. Peanut387

    Peanut387

    Joined:
    Aug 19, 2023
    Posts:
    1
    Hi, I have the same question as above, please ask if there are any new developments on this issue so far
     
    Peanut387, Aug 19, 2023
    #17

  18. carlosalba1985

    carlosalba1985

    Unity Technologies

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    Jul 19, 2021
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    799
    If you rename the Plastic Cloud organization (or your Plastic repository), I'm afraid you will need to manually edit your local configuration to point to the new organization (or repo) name.

    If you are still stuck, please reach us at devops-vcs-support@unity3d.com
     
    carlosalba1985, Aug 22, 2023
    #18

  19. C4PT41N

    C4PT41N

    Joined:
    Feb 10, 2020
    Posts:
    3
    So... am I using Unity version control or Plastic (Unity LTS 2021.3.20f1)? Are they the same thing now? What do I have to do to get version control back in my project? Now that I've had to create a 'Unity Version Control Organisation' (Would love a clarification of what this is) does this mean my project that was just associated with my regular organisation has been deleted? Have I lost all previous revisions? How can I get them back?!?!? Version control is not exactly an new concept for software development, why/how after 3 years of trying am I still struggling to do it with Unity?

    What happened to collaborate? I've been paying for 3 seats for 4 years and am... disappointed.

    Edit: I've seen suggestions for changing local files in order to work around this failed migration, where might I find the equivalent files for MacOS?
     

    Attached Files:

    C4PT41N, Sep 18, 2023
    #19

  20. carlosalba1985

    carlosalba1985

    Unity Technologies

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    Jul 19, 2021
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    Plastic SCM has been rebranded to Unity version Control but they are the same thing.

    All the Plastic Cloud repos are linked to a Unity Version Control / Plastic Cloud organization. If you already had one, you don't need to create a new one.

    Collaborate was deprecated 2 years ago. All the legacy Collaborate projects were migrated to Plastic SCM. You should have received a few emails at that time informing about it.

    The local client configuration is stored at: /Users/xxx/.plastic4/
    Bat what do you need to change?
    What migration are you referring to? Can you provide some details?
     
    carlosalba1985, Sep 19, 2023
    #20