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Unity reflect - No permission on second device

Discussion in 'Unity Reflect' started by shanilbalalle, Dec 6, 2021.

  1. shanilbalalle

    shanilbalalle

    Joined:
    Dec 6, 2021
    Posts:
    2
    I exported the file from navisworks to reflect and it works great on the computer. When I log into unity reflect on the mobile app under the same account it tells me that StatusCode=PermissionDenied, Detail="You do not have access to this resource." I am using the trial version for now so do I need to purchase another seat to see on another device?
     
  2. BlueMarker

    BlueMarker

    Joined:
    Oct 19, 2021
    Posts:
    11
    Hey, I ran into the same issue; however Reflect does allow me to continue. Can you just continue using all functions as well? I'm running the Android version, have not seen it pop-up on the iPhone version.
     
  3. DavidMenard

    DavidMenard

    Unity Technologies

    Joined:
    Jun 3, 2019
    Posts:
    121
    hey Shanilbalalle & BlueMarker,
    Thanks for pointing out the issue. We'll have a fix in a day or two, can you let me know when/if you're able to access the model?

    Also, if you want to try the Beta, let me know and I send you an Android version of it as well :)
     
  4. BlueMarker

    BlueMarker

    Joined:
    Oct 19, 2021
    Posts:
    11
    Thank you David, this seems to be resolved. :)

    Edit: I still see the message on my laptop.
     
    Last edited: Dec 23, 2021
  5. Hardinly

    Hardinly

    Joined:
    Nov 3, 2021
    Posts:
    6
    Similar situation here. I have a paid subscription to one seat of Unity Reflect. I've made several projects. Today I made a project and invited two people (that fills up my 3 seats for the basic Unity Teams). I've made them members of the project and I see them on my Project Members page. They also have Unity accounts. When they try to access the project, they get the error described in this post. I opened a ticket several hours ago, but haven't heard anything yet. I'm looking through the forums to see if others have had similar issues.