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Official Unity Push Notifications FAQ

Discussion in 'Player Engagement' started by Laurie-Unity, May 26, 2023.

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  1. Laurie-Unity

    Laurie-Unity

    Unity Technologies

    Joined:
    Mar 5, 2020
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    Welcome to the Push Notificatons FAQ

    We hope to build up a comprehensive list of Questions and Answers over time, to help you create, manage and report on your push notification campaigns.

    To get things started:

    Q) I didn't receive a push notication message from a scheduled campaign on my device

    A) There can be several reasons why a player might not receive a push notification message.
    • Due to the cadence of various processes in the Push Notification pipeline, it can take up to several hours from installation and acceptance of notification permissions to receive remote notifcations.
      We therefore guide that a lag time of 4-5 hours would be prudent before new players can be expected to receive remote notifications. Local notifications should be considered for more immediate use cases.

    • Not all players will accept to recieve push notifications, check your Anlaytics data in the SQL Data Explorer to see if you have received a notificationServices event from the player.
     
    Last edited by a moderator: May 30, 2023
    jacobbev likes this.
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