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Question [Unity Push Notification] Exception message "Failed to initialize Push Notification plugin ..."

Discussion in 'Player Engagement' started by rdossantos_unity, Apr 6, 2023.

  1. rdossantos_unity

    rdossantos_unity

    Joined:
    Mar 7, 2022
    Posts:
    7
    Hello ;) ,

    I think I made all setup inside the this document correctly (Like Firebase, Unity Editor, Unity Dashboard). No error during the build process. But when I open my Android device, I got this error message when run the
    RegisterForPushNotificationsAsync method:

    Failed to initialize Push Notification plugin instance and register the device for remote notifications

    - The build was made on Unity Cloud Build (2022.2.13f1)
    - I'm using the same script sample to test
    - I'm testing an apk (not a published build)

    upload_2023-4-6_1-27-33.png

    [EDIT]
    - I made a local build (2022.2.12f1) and got the same error

    [OBS]
    - I geeting this message before the exception message:

    FirebaseApp: Device unlocked: initializing all Firebase APIs for app UNITY_PUSH_NOTIFICATIONS
     
    Last edited: Apr 11, 2023
  2. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    283
    Hi rdossantos,
    thanks for posting on the forums.
    Is this a sample project? If so would it be possible to send me the project in a DM?

    I would love to explore the code and see what may be going wrong. What version of the Push Notifications Beta are you currently using?
     
  3. rdossantos_unity

    rdossantos_unity

    Joined:
    Mar 7, 2022
    Posts:
    7
    Thanks, @SebT_Unity .

    - It's not a sample project. I'm implementing direct to a company project because we already have some configs like Firebase
    - I'm using the Push Notification 3.0.1-pre.1

    My configs:

    upload_2023-4-11_18-3-23.png

    upload_2023-4-11_18-4-38.png

    [OBS] If this can help:

    - We are using Facebook sdk, Iron Source and Firebase Analytics and Crashlytics.
    upload_2023-4-11_18-28-7.png

    upload_2023-4-11_18-30-16.png

    upload_2023-4-11_18-35-28.png
     
    SebT_Unity likes this.
  4. rdossantos_unity

    rdossantos_unity

    Joined:
    Mar 7, 2022
    Posts:
    7
    [ANDROID UPDATE]

    - Trying to fix other SDK integration I team member tell me that our Android Resolver is not automatically running, so a need to run it manually.
    - After that the RegisterForPushNotificationsAsync worked ;) The push token was generated and I can send a Test Push Notification
    - My suggestion is to add on the guide this part


    upload_2023-4-19_22-39-41.png


    [IOS UPDATE]

    - I'm getting some iOS errors during the XCode build process on Unity Cloud Build. But I'm testing more to see if I can find the solution.


    @SebT_Unity
     
  5. rdossantos_unity

    rdossantos_unity

    Joined:
    Mar 7, 2022
    Posts:
    7
    [IOS UPDATE]

    I'm getting the error below while I'm building on Unity Cloud Build.

    upload_2023-4-19_23-25-31.png
    Error Detail:
    - INFO: ▸ ❌ error: Provisioning profile "----" has app ID "----", which does not match the bundle ID "----.notificationservice". (in target 'notificationservice' from project 'Unity-iPhone')


    I search on the project about the notificationservice key and saw that Push Notification Process appends this information to my identifier.

    upload_2023-4-19_23-31-20.png

    Question:
    - What do I have to make to work?

    Extra Info:

    - Unity Version: Unity 2022.2.11f1
    - Xcode Version: Xcode 13.4.1
    - Ruby version: 2.7.4
     
  6. rdossantos_unity

    rdossantos_unity

    Joined:
    Mar 7, 2022
    Posts:
    7
    I will move the last question to a new topic. To be more specific:

    Topic Link
     
  7. Dan-Lyrebird

    Dan-Lyrebird

    Joined:
    Mar 1, 2022
    Posts:
    2
    Hey,
    i cant register my app, too. Only get the exception while running my mobile app "Failed to register the device for remote notification". (only trying it for Android)

    I think i followed all steps written in the documentary
    - imported the push-notification sdk 3.01 Preview
    - Create a Firebase account for my game and import the google-services.json
    - generate an service account key
    - add generated key to Liveops->Push Notifications -> Settings
    - add all information about firebase to Unity->projectsetting ->Push notifications
    - enable Cloud Messaging API (Legacy) in firebase

    I am using Unity 2021.3.8 and my mobile phone using version 12.
    I Copied the code above and resolve with the android resolver, but the exception is still triggered.

    Does anyone have an idea how i to solve this?
     
  8. rdossantos_unity

    rdossantos_unity

    Joined:
    Mar 7, 2022
    Posts:
    7
    Hey, @Dan-Lyrebird

    - Are you added the Push Notification API Keys for android?

    upload_2023-5-4_19-39-44.png
     
  9. Dan-Lyrebird

    Dan-Lyrebird

    Joined:
    Mar 1, 2022
    Posts:
    2
    Hey @rdossantos_unity,
    Yes i added the key and using my development environment in my current build. (Like in Remote Config, Analytics, Leaderboard etc.)

    Push_Notification_Settings.png
     
  10. navs_unopnd

    navs_unopnd

    Joined:
    May 13, 2022
    Posts:
    1
    @rdossantos_unity

    I had the same symptoms as you. In my case, There was an additional space character at the end of the "Firebase App Key" because I had copied the id by just doubleclicking in the web browser.
    After removing the space , I could get the push registration token.
    Hope this helps..