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Unity Pro Licensing System is Sensitive to software changes!

Discussion in 'Editor & General Support' started by SnoozePouch, May 29, 2014.

  1. SnoozePouch

    SnoozePouch

    Joined:
    Jul 15, 2012
    Posts:
    2
    This is the 10th time I run into this issue in less than 3 months - and it needs to be resolved:

    I recently purchased Autodesk Mudbox. It requires the Windows Service "Windows Management Instrumentation" to be active, or it will throw hardware detection errors. So I activated it. Now Unity Pro is telling me that my license is not usable and I need to reactivate, I try, says I'm out of licenses! Great - another day where I cannot use unity. I make software for a living - 1 day lost means less food on the table!

    I have had a similar situation with reinstalling graphics drivers, with reinstalling windows, etc. etc. Every time I need to send a license reset request, and every time I loose 1 day of work. I have been considering the move to other engines, or to just go with the widely available cracked version (I already have bought the Pro license, so NO IT IS NOT THEFT!!!!), but please unity, don't punish your paying customers - change the hardware identification routines to actually use HARDWARE fingerprints, and minimize the number of such checks rather than maximizing them. What you think you gain in +1% security by checking 10 parameters, you loose with an additional 25% frustrated customers.
     
    SnoozePouch, May 29, 2014
    #1

  2. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Sorry you are having problems. If you have a commercial Pro purchased from our web-site or sales team, you'll be able to use your Unity on any two computers you have exclusive use of. If something goes wrong on one machine, like a failed hard drive, or an OS update, the idea is that you still have your second machine to use, so you are never unable to continue working. Also, we added into the 4.x product a feature where you can return activations. I usually recommend that people do this prior to making any significant change to their computer. We added this feature exactly so customers did not need to contact the support team. The only time this should be necessary is when you have a failed hard drive or fatal OS error.

    I can see you contacted the support team about this issue, but I cannot see 10 support emails from you.

    Something that we have seen as a problem is the Windows 8.1 update. This happens automagically and despite being just a dot release update, it changes the way the hardware appears, which means customers get an updated OS without knowing it'll make Unity see the machine as different.
     
    Graham-Dunnett, May 29, 2014
    #2