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Unity Package Manager Error

Discussion in 'Package Manager' started by johannig, May 3, 2020.

  1. johannig

    johannig

    Joined:
    Apr 22, 2015
    Posts:
    27
    Hi,

    I'm having trouble launching Unity 2019.3.12f1 as I'm welcomed with a Unity Package Manage Error. Below is all the info:

    Screen Shot 2020-05-03 at 10.37.56 PM.png


    Here is the diagnostics:

    Last login: Sun May 3 20:55:30 on ttys000


    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    /Applications/Unity/Hub/Editor/2019.3.12f1/Unity.app/Contents/Resources/PackageManager/Diagnostics/RunUnityPackageManagerDiagnostics ; exit;

    Johanns-MacBook-Pro:~ /Applications/Unity/Hub/Editor/2019.3.12f1/Unity.app/Contents/Resources/PackageManager/Diagnostics/RunUnityPackageManagerDiagnostics ; exit;


    Unity Package Manager Diagnostics

    Version 0.1.3


    Starting diagnostics. Please do not close this window. This may take a few minutes...


    ✔ Making an HTTP request to the UPM package registry...

    ✔ Measuring the latency of the UPM package registry API...

    ⚠ Measuring the latency of the UPM package download endpoint...

    ✔ Testing the Internet connection using the UPM package registry...

    ✔ Testing the Internet connection using Speedtest.net...

    ✔ Detecting whether proxy-related environment variables are set...


    Created report at '/Library/Application Support/Unity/UnityPackageManagerDiagnostics/diagnostic_report_20200503-223323.txt'


    Please contact Unity support at 'https://forum.unity.com/forums/package-manager.150/' to receive help in diagnosing your issue. Make sure to attach the diagnostic report and the accompanying log (/Users/****/Library/Logs/Unity/upm-diag.log).


    Press Enter to finish.


    Here is the log file:

    [2020-05-03T22:33:24.061Z][INFO] Opened report file '/Library/Application Support/Unity/UnityPackageManagerDiagnostics/diagnostic_report_20200503-223323.txt'
    [2020-05-03T22:33:24.062Z][INFO] Starting diagnostics
    [2020-05-03T22:33:24.063Z][INFO][UpmRegistryReachable] Sending HEAD request to https://packages.unity.com
    [2020-05-03T22:33:28.078Z][INFO][PingUpmRegistry] Starting ping test on 'http://packages.unity.com/com.unity.package-manager.metadata'
    [2020-05-03T22:33:33.916Z][INFO][PingUpmDownload] Starting ping test on 'http://download.packages.unity.com/.../com.unity.package-manager.metadata-0.0.1.tgz'
    [2020-05-03T22:33:39.840Z][INFO][UpmRegistryDownloadSpeed] Starting speed test with UPM registry
    [2020-05-03T22:33:51.093Z][INFO][UpmRegistryDownloadSpeed] Download: 10.71 Megabits per second
    [2020-05-03T22:33:51.094Z][INFO][Speedtest.Net] Starting speed test with Speedtest.net
    [2020-05-03T22:34:04.242Z][INFO][Speedtest.Net] Download: 42.20 Megabits per second
    [2020-05-03T22:34:04.242Z][INFO][Speedtest.Net] Upload: 22.21 Megabits per second
    [2020-05-03T22:34:04.243Z][INFO] Finished diagnostics
    [2020-05-03T22:34:04.245Z][INFO] Created report at '/Library/Application Support/Unity/UnityPackageManagerDiagnostics/diagnostic_report_20200503-223323.txt'
     
  2. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    225
  3. johannig

    johannig

    Joined:
    Apr 22, 2015
    Posts:
    27
  4. manu73

    manu73

    Unity Technologies

    Joined:
    Aug 22, 2014
    Posts:
    68