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"Unity Package Manager Error" Please help!!

Discussion in 'Package Manager' started by csalexa14, Apr 23, 2020.

  1. csalexa14

    csalexa14

    Joined:
    Apr 22, 2020
    Posts:
    3
    Hello, I am having problems with the Unity Package Manager I'm using version 2019.3.10f1 and this keeps poping up

    I don't know what to do. I went in to the firewall settings and allow the "UnityPackageManager.exe" for both public and private networks, and still nothing has change it still pops up and error when I try to run it. I clicked on diagnose and it gave me the file (Included in attached files). Sorry for the lack of info, i'm not to good at dealing with this stuff. Any help you be greatly appreciated, thank you!
     

    Attached Files:

    csalexa14, Apr 23, 2020
    #1

  2. ethan_jl_unity

    ethan_jl_unity

    Unity Technologies

    Joined:
    Sep 27, 2018
    Posts:
    104
    Hi there,

    Thanks for the report. Could you provide some more information such that we could have a better idea about the issue?

    Can you provide the logs (Editor.log and upm.log)?
    • To gather these files, please refer to the Log files section in Unity User Manual (https://docs.unity3d.com/Manual/Log...49.673513180.1584294251-1824829955.1575308778)
    • Please keep in mind these files are written over every time Unity is executed, so they contain only the information from the last launch of the application.
    • If Unity was unable to start, the log files may not have been written to, in which case you will see the logs left over from the last successful launch which is probably not relevant to the issue you're having!
    Also, Was Unity installed through Unity Hub? Which version of Unity Hub are you using?

    In the meantime, there is a troubleshoot guide that might be helpful if you haven't tried it yet
    https://forum.unity.com/threads/tro...connection-with-unity-package-manager.869683/

    Best,
    Ethan
     
    ethan_jl_unity, Apr 24, 2020
    #2