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Unity Package Manager Diagnostics

Discussion in 'Package Manager' started by davenirline, Apr 12, 2020.

  1. davenirline

    davenirline

    Joined:
    Jul 7, 2010
    Posts:
    948
    The Unity Editor is suddenly not opening due to this error:
    upload_2020-4-12_16-41-40.png

    So I clicked Diagnose and was shown this:
    upload_2020-4-12_16-34-30.png

    Attached are the files. Is there something that I can do to fix this? The editor was working fine yesterday.
     

    Attached Files:

    davenirline, Apr 12, 2020
    #1

  2. Alex_lex

    Alex_lex

    Joined:
    Apr 12, 2020
    Posts:
    3
    I have the same issue: cannot open any projects, even a newly created one.
    Diagnostic passes 6 out of 6. Diagnostic report, editor and upm logs (renamed to .txt) are attached.
     

    Attached Files:

    Last edited: Apr 12, 2020
    Alex_lex, Apr 12, 2020
    #2

  3. carlojpf

    carlojpf

    Joined:
    Apr 12, 2020
    Posts:
    1
    same issue cannot establish a connection please help
    [2020-04-13T06:00:11.259Z][INFO] Opened report file 'C:\ProgramData\Unity\UnityPackageManagerDiagnostics\diagnostic_report_Mon_04_13_2020_140006_58.txt'
    [2020-04-13T06:00:11.259Z][INFO] Starting diagnostics
    [2020-04-13T06:00:11.290Z][INFO][UpmRegistryReachable] Sending HEAD request to https://packages.unity.com
    [2020-04-13T06:00:12.325Z][INFO][PingUpmRegistry] Starting ping test on 'http://packages.unity.com/com.unity.package-manager.metadata'
    [2020-04-13T06:00:18.323Z][INFO][PingUpmDownload] Starting ping test on 'http://download.packages.unity.com/.../com.unity.package-manager.metadata-0.0.1.tgz'
    [2020-04-13T06:00:24.492Z][INFO][UpmRegistryDownloadSpeed] Starting speed test with UPM registry
    [2020-04-13T06:00:35.152Z][INFO][UpmRegistryDownloadSpeed] Download: 33.49 Megabits per second
    [2020-04-13T06:00:35.152Z][INFO][Speedtest.Net] Starting speed test with Speedtest.net
    [2020-04-13T06:00:47.987Z][INFO][Speedtest.Net] Download: 42.12 Megabits per second
    [2020-04-13T06:00:47.987Z][INFO][Speedtest.Net] Upload: 61.59 Megabits per second
    [2020-04-13T06:00:47.995Z][INFO] Finished diagnostics
    [2020-04-13T06:00:47.997Z][INFO] Created report at 'C:\ProgramData\Unity\UnityPackageManagerDiagnostics\diagnostic_report_Mon_04_13_2020_140006_58.txt'
     

    Attached Files:

    Last edited: Apr 13, 2020
    carlojpf, Apr 13, 2020
    #3

  4. ARRCOMM1

    ARRCOMM1

    Joined:
    Aug 19, 2013
    Posts:
    44
    I had same issue and actually needed to upgrade to new Unity Hub. I updated HUB and the Package Manager Problem went away.
     
    ARRCOMM1, Apr 14, 2020
    #4

  5. Alex_lex

    Alex_lex

    Joined:
    Apr 12, 2020
    Posts:
    3
    I am happy for you. My reinstalling the Unity Hub did not fix the issue, however.
     
    Alex_lex, Apr 14, 2020
    #5

  6. samuelb_unity

    samuelb_unity

    Unity Technologies

    Joined:
    Nov 13, 2017
    Posts:
    151
    Hello @davenirline, @Alex_lex, @carlojpf, @ARRCOMM1,

    We're sorry to see a recent influx of users are experiencing this error. We ensure you that we're working hard on a solution for this recurring problem but for now we have compiled bits of advice from the community in this sticky post:
    https://forum.unity.com/threads/tro...connection-with-unity-package-manager.869683/

    Let me know if this helps with your issue as we will continue to keep this post up-to-date with what works and what doesn't.

    If the above post does not help your issue, could you please respond to the following questions? Thanks!
    • Was Unity installed through Unity Hub?
    • Which version of Unity Hub are you using?
    • Which Unity version are you using? If multiple Editors are installed, please specify in which version the problem is present.
    • Was the same Unity version working one day and then stopped working the next day without you changing it?
    • Did you install a new program or run a Windows update and after that you are having problems with Unity?
    • Do you have an antivirus installed?
    • Do you have a firewall?
    • Are Windows Defender whitelist rules present?
    • Do you have a proxy configured?
     
    samuelb_unity, Apr 17, 2020
    #6
    davenirline likes this.

  7. exiledgames_std

    exiledgames_std

    Joined:
    Dec 17, 2017
    Posts:
    2
    As user dragutux requesting official admins help on official unity discord i was moderated for asking official help, do you guys really care ?
     
    exiledgames_std, May 8, 2023
    #7