Unity Package Manager Diagnostics (unable to launch Unity 2019.4.0f1)

I'm using Unity Hub 2.3.2 on MacOS 10.15.2.
I've installed 2019.4.0f1 but I'm unable to start it.

When I tried creating a new project, there was a pause of 30s followed by "Verifying Unity". I could see on Mac Activity Monitor that it was busy checking something for about 2 mins. After that I got the error on the attached image.

I ran the diagnostics and it failed on the final step and directed me to contact Unity support on this forum.

I have attached the diagnostic report and accompanying log.

 

Hi! Thanks for responding.

I cleared the logs, started Unity Hub and tried creating a new project "Test-2019-4". This failed with a popup error message about the Unity Package Manager. This time I clicked Quit instead of Diagnostics.
I have attached:
Test1-Editor.log.txt
Test1-Unity.Entitlements.Audit.log.txt
Test1-Unity.Licensing.Client.log.txt

 

Hi,

Yes I am on Catalina (10.15.2) and I am using Unity Hub 2.3.2 already.

I ran your chmod command and I can see the permissions are now -rwxrwxrwx. (I'm afraid I didn't see your "Before doing this..." until I'd already done it so I'm not sure what the permissions were before.

However it has made no difference. I'm still stuck unable to start Unity.

 

I have some answers, or at least information, that may help you.
Yes I am using MacOS Catalina (10.15.2) and Unity Hub 2.3.2.

1. Required disk space
I removed 2019.4.0f1 and reinstalled it (again via Unity Hub 2.3.2). However this time I freed up a lot more space on my hard disk.

When installing, Hub tells me I need something like 5.6GB free. I had around 10GB free. However as I installed it I noticed there was a point that my hard disk space went down to zero during the installation step before finally jumping back up.

From what I can gather I think some aspects didn't get installed properly even though there were no errors and the install appeared to complete successfully.

So this time I made sure there was lots more space. Although the stated requirements are less than 6GB, and after installing it has indeed used up just under 6GB, during the installation it used a massive 14GB!!! That's 8GB more than expected.


2. 2019.4 fails first time on Catalina
Following this install, I tried creating a new 3D project. This failed. It didn't create the project and it didn't generate any logs either.

During the process I watched the MacOS Activity Monitor (built-in utility).
This showed the following processes using a lot of CPU, one after another more or less:

• XprotectService
• syspolicyd
• ApplicationsStorageExtension
• WindowServer

During the first part there was the familiar progress bar "Verifying Unity" but this disappeared after a while.

I checked the file permissions of
/Applications/Unity/Hub/Editor/2019.4.0f1/Unity.app/Contents/Resources/PackageManager/Server/UnityPackageManager as you suggested and it showed -rwxr-xr-x, so no need to chmod.


I tried again creating a new 3D project - exact same steps. This time the process was different. No "Verifying Unity". Instead it was doing something with the Unity Package Manager. I don't recall all the details - I think it was verifying it, and then it was unpacking assets etc. And finally Unity is running. I have attached the logs for reference.

Please could you file bugs / pass onto the tech team.

 

Hey there - It looks like your first installation got corrupted due to a lack of free space. We've reported the issue to the Hub team. In the meantime, can you let us know if the issue still persists?

 

Cant open Unity anymore? Server error on the editor.exe! Cant run diag. Cant do anything exept uninstall. After re-instal still nothing? packageManager issue what can i do to fix this? tried the above post solutions but nothing works for me?