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Question Unity Mediation is not requesting external providers for bid

Discussion in 'Unity Mediation' started by vilsonjunior, Sep 13, 2022.

  1. vilsonjunior

    vilsonjunior

    Joined:
    Aug 24, 2022
    Posts:
    6
    Hello.

    I created a project using UM, but the Apps (Android and iOS) are not sending requests from external providers (AdMob, Meta and AdColony). It only displays ads from Unity itself.
    These are the packages I have installed:
    upload_2022-9-13_17-29-16.png

    Unity Waterfall (same thing for all of them):
    upload_2022-9-13_17-30-57.png

    Meta Dashboard (same thing for AdMob and AdColony) says that they haven't received any ad requests for this placement in the last 24 hours (I'm trying to solve this for around 5 days, already)
    upload_2022-9-13_17-32-49.png

    Mediation under editor settings:
    upload_2022-9-13_17-34-30.png

    Ad sources at Unity dashboard:
    upload_2022-9-13_17-35-29.png

    The only weird thing I could see are these messages presented by Android Resolver:

    WARNING: Some conflicting dependencies were found.
    The following dependency versions were modified:
    com.unity3d.mediation:adcolony-adapter:[1.0,2.0[ --> com.unity3d.mediation:adcolony-adapter:[1.0,2.0[
    com.unity3d.mediation:admob-adapter:[1.0,2.0[ --> com.unity3d.mediation:admob-adapter:[1.0,2.0[
    com.unity3d.mediation:facebook-adapter:[1.0,2.0[ --> com.unity3d.mediation:facebook-adapter:[1.0,2.0[
    com.unity3d.mediation:mediation-sdk:[1.0,2.0[ --> com.unity3d.mediation:mediation-sdk:[1.0,2.0[
    com.unity3d.mediation:unityads-adapter:[1.0,2.0[ --> com.unity3d.mediation:unityads-adapter:[1.0,2.0[

    Please if you can give me some guidance. I've exhausted all the searches I could do online, tutorials and manuals.
     
  2. jcGrenier

    jcGrenier

    Unity Technologies

    Joined:
    Feb 23, 2021
    Posts:
    83
  3. vilsonjunior

    vilsonjunior

    Joined:
    Aug 24, 2022
    Posts:
    6

    Thanks.

    AdColony worked on test mode (both rewarded and intertitial), but showed the following warnings:
    upload_2022-9-13_19-57-35.jpeg

    AdMob didn't load anything in test mode either, but the following errors appeared when filtering by "AdMob" in LogCat:
    upload_2022-9-13_20-18-40.png

    I set up Meta for testing as well, including adding the Ad ID and type as requested, but with no success. In LogCat I can find only an exception "Failed to load ad: No line item filled!" when calling
    IInterstitialAd adInt;
    await adInt.LoadAsync();
    or
    IRewardedAd adRew;
    await adRew.LoadAsync();

    Filtering by Facebook these are the only messages that appear in LogCat:
    upload_2022-9-13_20-9-48.png

    Finally, this is all that appears when filtering by "Mediation" in LogCat
    upload_2022-9-13_20-19-28.png
     
    Last edited: Sep 14, 2022
  4. vilsonjunior

    vilsonjunior

    Joined:
    Aug 24, 2022
    Posts:
    6
    Any suggestion on what could I do next?
     
  5. DeclanMcPartlin

    DeclanMcPartlin

    Unity Technologies

    Joined:
    Nov 19, 2020
    Posts:
    139
  6. vilsonjunior

    vilsonjunior

    Joined:
    Aug 24, 2022
    Posts:
    6
    Hello Declan! Thanks for your reply.

    1. Regarding Admob, check out this stackoverflow thread.
    R: Thanks, Admob is now working in the test mode. I guess it was just a non fill, then... Right?

    2. Regarding Facebook/Meta, have you set the ad network to test mode? Also, have you set this flag in your code?
    R a): Yes, I've turned the test mode on inside both Unity mediation settings and Facebook. Still not working and I'm getting errors in LogCat. The errors indicates No Fill, but it should be in test mode... Check the screenshots and the errors bellow:
    upload_2022-9-28_18-12-52.png

    upload_2022-9-28_18-14-15.png
    2022/09/28 18:10:21.735 23169 23269 Info Unity Failed to load ad: No line item filled!
    2022/09/28 18:10:21.759 23169 23269 Info Unity LoadAd - LoadFailedException: NoFill


    R b): I didn't even try to set the SetAdvertiserTrackingEnabled because I'm publishing only the Android version right now. I want to publish the iOS version in the future, but first I would like to get the Android version 100% working.

    What could I do next to get Meta working?
     
  7. Ortiz_Daniel

    Ortiz_Daniel

    Unity Technologies

    Joined:
    Oct 14, 2021
    Posts:
    30
    Hi @vilsonjunior,

    Thanks for the follow up, the team is currently reviewing this issue and working with the Meta team on how to best resolve.

    Please expect a delay in response until the issue is fixed, but know that we are looking into this.

    Best,
    Daniel Ortiz
     
  8. JFC5201314

    JFC5201314

    Unity Technologies

    Joined:
    Sep 21, 2021
    Posts:
    2
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