Unity Learn Videos won't play!

I've been following some of the live courses on unity learn but the past 5 days or so the none of the videos on the Unity Learn website would play. I literally just switched to a different ISP and upgraded to a 1gig fiber line after the Gmetrix Courseware Videos wouldn't play for the Unity Certification tests so I don't think the issues on my end, but I'm not really sure who to ask, I couldn't get anyone in the discord channel to watch one of the videos all the way through to confirm it was working for anyone else or if its just me.

 

Can you link a specific one which doesn't play so other people can try it? I clicked on a random video and it played fine.

 

I have also just upgraded to 900Mb fibre broadband, and none of the Unity Learn videos will play for me as well. I have no problems on any other sites .. e.g. YouTube, Udemy etc.

 

The videos play ok in the Firefox browser, but don't play in Chrome or Microsoft Edge.

 

I wonder if it could be due to hardware acceleration - can you let us know if it's enabled or not with the browsers having trouble. If you change it, does it improve?

 

I turned off hardware acceleration in Chrome and it still doesn't work. Videos are still playing fine in Firefox.

 

Alrighty - could you link me with two examples so I can raise this with the team directly?

 

That's really strange

 

One day videos has stopped working. I tried many browser, i tried watch videos from my phone, i tried use home wi-fi and mobile internet but it all was useless. Looks like unity dont give a f*** about this problem

 

@KiberJaba I'm having the same problem, they were working fine last night but none of them work today. It must be a problem on their end

 

I've just made a post about Create with Code - Unity Learn tutorial videos not working now but they did last night and last few weeks.

 

I'm having the same problem, unity learn videos are not loading anymore, from the junior programmer pathway, the create with code ones and the pluralsight ones as well, i've tried other tutorials and all that works are videos from the youtube player.

 

Hello do you know if there is a fix to this problem? thank you

 

I just checked and the videos are working here (Virginia, USA). If I had to guess there is likely a connection problem somewhere between where you are in the world and the servers (you never directly connect to a server but rather go through several jump points to reach it and one of those is likely experiencing problems).

 

none of the video's work on unity learn. tried on edge, chrome and firefox.
example video : https://learn.unity.com/tutorial/unit-1-introduction?uv=2018.4&projectId=5caccdfbedbc2a3cef0efe63#

did anyone get this fixed, this is the only site I have this problem with.

The follwing video does work somehow:
Implementing an Ability System - Unity Learn

 

Can you share a screenshot? It would be great if someone could capture a Charles Proxy network capture https://support.unity.com/hc/en-us/articles/115002917683-Using-Charles-Proxy-with-Unity . Basically install the root certificate from the Help menu and reboot. Then run the capture for a few minutes while you try to launch a video. Then stop the capture, save and attach the .chls file here. This will help us to troubleshoot.

 

Hi Jeff,
I send you the charles log and a screenshot as requested.
Plz keep us updated on your findings.

 

Interesting. In your capture under learn.unity.com and video/tutorial, your browser is requesting fs0.ts over and over. When I browse, it goes from fs0.ts, fs1.ts, fs2.ts etc. Which makes me believe this is browser and client related, not on the video server side. Not much help, but making progress.

 

This test was done on edge 89.0.774.63 64bit on a win10 64bit. locale is Belgium.
I will try tomorrow on my laptop.

In the capturing log I sent you, can you check the following two things plz:
1)
does it say http response 302 as well on your end for
https://learn.unity.com/video/tutorial/5d1bac44edbc2a00204008d8/5f181297edbc2a0020e55f89/fs0.ts
?

2)
does it say http response 404 as well on your end for
https://connect-prd-cdn.unity.com/2...cc89344c396e0814db17517eb677741480ad769f6a3b5
?

 

For the record, I just tried to run the same tutorial video , which doesn't load on my pc, on my android phone on my same wifi and it loads ok.

 

I tried to run the same tutorial video on my pc in chrome and also with antivirus disabled and I still have the same problem. video doesn't play.

also:
installed klite codec pack full: didn't work
installed firefox: didn't work
disabled hardware acceleration in edge: didn't work

 

Good catch. My requests to connect-prd- are all 200/OK. So now could be a server issue again. I've let engineering know here.

 

Please check that the hardware acceleration is off. Hardware acceleration
is located in settings > Advanced > hardware acceleration put it off and
then check the videos, I hope they will play.

 

Also, engineering is asking if you've cleared your browser cache.

 

Hi Jeff,
clearing the browser cache fixed the problem on edge.
The vids are playing ok now.
Thank you for the assistence.

 

The Unity Create With Code tutorial videos played just fine in Chrome until a week ago. I swtiched to Edge and they worked there for a week and then stopped working. Today I downloaded and installed Firefox and they worked there, but still won't work in Chrome or Edge. I've tried clearing the cache, I've tried incognito windows, nothing seems to work to get the videos to play again. Any ideas?

 

Try updating Chrome. To update Chrome on a Windows or Mac computer, open the browser and click the three-dot icon in the top-right corner of the window. Then hover over Help and click About Google Chrome. Wait for the update to finish and click Relaunch

 

Thanks for the tip. I checked and Chrome was up-to-date. Seeing this, I tried playing the videos in Chrome and they worked! Maybe Chrome updated on it's own between yesterday and today. ¯\_(ツ)_/¯