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Unity is crashing on Windows 10

Discussion in 'Editor & General Support' started by jamesnw, Nov 17, 2018.

  1. jamesnw

    jamesnw

    Joined:
    Mar 23, 2013
    Posts:
    51
    Unity was working perfectly fine on my Windows 10 until I installed the recent update (2018.2.16f1). Now I get this error (running Unity directly):

    ------------------------------------------------
    Faulting application name: Unity.exe, version: 2018.2.16.42156, time stamp: 0x5be4341d
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000000000
    Faulting process id: 0x6fe4
    Faulting application start time: 0x01d47ec819178086
    Faulting application path: C:\Program Files\Unity\Editor\Unity.exe
    Faulting module path: unknown
    Report Id: 33137403-cc96-4358-9fca-5e794f1afd8a
    Faulting package full name:
    Faulting package-relative application ID:
    ------------------------------------------------
    Fault bucket 1954934034791867192, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Unity.exe
    P2: 2018.2.16.42156
    P3: 5be4341d
    P4: StackHash_7a3f
    P5: 0.0.0.0
    P6: 00000000
    P7: PCH_84_FROM_Unity+0x00000000015307D9
    P8: c0000005
    P9: 0000000000000008
    P10:
    ------------------------------------------------

    Actually, Unity just doesn't open. I had to find this info from the event viewer. Anyone else have this problem?

    What I tried so far:
    1. Competely unintall and delete the Unity folder, then re-install.
    2. Reboot (of course).
    3. File system permissions (again, it was working on the previous version just fine).
    4. Create a brand new project from scratch as a test. Unity still crashes.
    5. Firewall turned off.
    6. Tried running as Administrator.
    7. Updating my graphics card driver.
    8. Making sure the registry is completely removed at uninstall.
    9. Installing the previous version as a test (now no versions work at all it seems).
     
    Last edited: Nov 18, 2018
  2. Please make sure that you submit a bug report. You can find the tool in the installed Unity folder.
     
  3. jamesnw

    jamesnw

    Joined:
    Mar 23, 2013
    Posts:
    51
    Ok, thanks.
     
  4. jamesnw

    jamesnw

    Joined:
    Mar 23, 2013
    Posts:
    51
    Ok, I figured this out on my own. Unity definitely has a bug, but I think it is centered around Citrix display adapters. I think what happened is that Citrix Workspace updated itself to 18.10.0.20023 during the same time Unity updated (or just before perhaps). When I launched Unity it crashed doing something with the graphics (according to the logs I reviewed). As soon as I deleted the Citrix display adapter that gets installed Unity started working again. It seems like Unity is enumerating the display adapters and expecting certain valid types, and not virtual ones. Anyhow, it’s a good thing I no longer need Citrix for my support job at the moment, or any time soon. Hopefully this helps anyone else who might fall into the same issue. :) Cheers.
     
    ameyrane likes this.
  5. ameyrane

    ameyrane

    Joined:
    Jan 13, 2016
    Posts:
    2
    Thank you @jamesnw !! I tried several options but nothing worked until I came across this thread.
    Uninstalled Citrix Receiver and restart system.. worked for me!
    ***Unity version: 2018.2.3f1
     
    Last edited: Mar 10, 2021
  6. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,847
    Did Citrix break Unity games yet again, or is this the same issue from 2018? See thread below for Unity versions with the fix for Citrix issues.
    https://forum.unity.com/threads/problem-with-citrix-workspace.589342/
     
  7. ameyrane

    ameyrane

    Joined:
    Jan 13, 2016
    Posts:
    2
    The issue was specifically with the old version of Unity: 2018.2.3f1. Not an issue with later versions, we are using the old version to support an app and we are looking into undegrading to the latest version. :) Thanks for your response!
     
  8. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,847
    You can probably move to 2018.2.21 (the latest 2018.2.x) with relatively little risk of things breaking. 2018.2.21 has the fix for the citrix workspace issue, but doesn't have the new prefab system, new Physx version, and new terrain system changes which all came in 2018.3. Just a suggestion if you're really just looking to address this specific problem.