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unity install failed

Discussion in 'Unity Hub' started by HakaseXu, Nov 28, 2018.

  1. HakaseXu

    HakaseXu

    Joined:
    Nov 27, 2018
    Posts:
    2
    批注 2018-11-28 095108.jpg I can use the UnitySetup64-2018.2.17f1.exe in %localappdata%/Temp to install unity, so i think the download file is complete. And the bug reporter is empty, i can report nothing:
    批注 2018-11-28 095204.jpg
     
    HakaseXu, Nov 28, 2018
    #1

  2. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Hi there,

    Sorry for the inconvenience.
    I am wondering if quitting the hub (from the tray menu) and starting it again fix the issue of the bug reporter (it is the first time that we see bug reporter is failing)

    If it didn't fix the issue, would you please send me your logs in a direct message, then I can take a closer look to both issues (download failure and the bug reporter)

    Logs are here on Windows:
    `%UserProfile%\AppData\Roaming\UnityHub\logs`

    Thanks a lot
     
    afshinity, Nov 28, 2018
    #2

  3. HakaseXu

    HakaseXu

    Joined:
    Nov 27, 2018
    Posts:
    2
    I live in China, so i try use VPN, but the bug reporter is still empty. And I can download and install the 2019.1.0a10 successfully in hub. Here are two logs and I modified the files extension for upload them.
     

    Attached Files:

    HakaseXu, Nov 29, 2018
    #3

  4. xlchai

    xlchai

    Joined:
    Jul 15, 2016
    Posts:
    3
    I met the same issue. Seems only occurs under Windows platform. macOS works well.
     
    xlchai, Dec 1, 2018
    #4

  5. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Do you include the Chinese language pack as well?
     
    afshinity, Dec 3, 2018
    #5

  6. xlchai

    xlchai

    Joined:
    Jul 15, 2016
    Posts:
    3
    No, only english version. And also, I can find the downloaded installer files in temp folder, but fail to install by Unity Hub.

    This issue occurs after upgrading to 1.3.1.
     
    Last edited: Dec 4, 2018
    xlchai, Dec 4, 2018
    #6

  7. dzz

    dzz

    Joined:
    May 14, 2014
    Posts:
    4
    Any update on this issue?

    I'm having the exact same problem as people above. I'm also located in China. The download is actually going fine because I can find the downloaded installer in the Temp folder.

    I'm using the Hub since one year and never had this issue until the last update.
     
    dzz, Dec 11, 2018
    #7

  8. xlchai

    xlchai

    Joined:
    Jul 15, 2016
    Posts:
    3
    1.3.2 works.
     
    xlchai, Dec 12, 2018
    #8