Question Unity ignoring refunds

On may 7th i created a request for a refund for an asset, and i have not received any reply, despite numerous reminders and requests for an update.

What does one have to do to get a refund?
Should i start talking to my bank about filing this as credit card fraud or something? What other consumer options or rights do i have (i'm in Sweden)?

I am extremely pissed off.

 

You have very limited rights when it comes to refunds, as detailed in the Asset Store EULA. Does your refund satisfy all of these criteria? (highlights mine)

Specifically: if you downloaded the asset, you practically waivered your right for a refund EXCEPT for cases where the asset is fundamentally broken.

 

It was requested within 14 days, and i believe its not as advertised, however it was downloaded and purchased by credit card.

What an absolute c***ish set of terms. I hope others considering using the asset store see this, and note the complete lack of response from Unity. Be assured i will post more details.

 

Well, most of store websites doesn't accept refund after the product has been downloaded.

 

EULA don't override your fundamental consumer rights, especially not in places like the EU or Australia. Hell, EULA's usually mean bugger all in most places as well.

Mind you it needs to be a genuine reason for a return. Change of mind is not a genuine reason, but a faulty product is. It depends on the consumer law where you live.

I had to remind a Unity rep what happened to Steam when they thought they weren't subject to Australia's consumer law and got hit with a huge fine, and promptly got a refund for something I got on the asset store that was deprecated a month after I bought it.

It did take quite a while for the initial response. I just think there's too many tickets going on for the amount of staff they have. They're not ignoring you, there's just a very long queue.